Browser Compatibility

Your Security Matters

What is TLS 1.2 and why it matters to me?

Transport Layer Security (TLS) secures the connection between our websites / databases and your desktop or mobile device.

We are upgrading to TLS 1.2 as part of our continuous effort to improve our customers' online banking security.

What if my mobile web and desktop browsers do not support TLS 1.2?

If you do not have TLS 1.2 enabled within your web browser, you will be unable to access Maybank websites and its related online banking services from 30 November 2019. You will see a browser error message instead.

How do I update TLS 1.2 on my mobile browser?

IOS Users

  1. Open App Store
  2. Search your browser (Google Chrome, Firefox Mozilla or others)
  3. Click Update

Android Users

  1. Open Google Play App
  2. Search your browser (Google Chrome, Firefox Mozilla or others)
  3. Click Update

How do I enable TLS 1.2 on my desktop browser?

To manually enable TLS 1.2 on your desktop, first you need to identify your web browser and then follow the procedure below:

Internet Explorer

  1. Open Internet Explorer.
  2. Select Tools > Internet Options on the main menu.
  3. Select the Advanced tab on the pop-up menu.
  4. Scroll down to the Security section and ensure that Use TLS 1.2 is selected.
  5. Click OK.
  6. Close and restart Internet Explorer.

Google Chrome

  1. Open Google Chrome.
  2. Select Settings on the main menu.
  3. Scroll down and click Advanced.
  4. Scroll further down to the System section and choose Open Proxy settings.
  5. Select the Advanced tab on the pop-up menu.
  6. Scroll down to the Security section and ensure that Use TLS 1.2 is selected.
  7. Click OK.
  8. Close and restart Chrome

Mozilla Firefox

  1. Open Firefox.
  2. Go to the address bar, type in "about:config" and press Enter.
  3. Click "I'll be careful, I promise" if you may see a "This might void your warranty" warning screen.
  4. Type in "security.tls.version" in the search box above.
  5. Double click "security.tls.version.max" and set the value to 3.
  6. Click OK.
  7. Close and restart Firefox.

Safari

  1. For Safari Web browsers version 7 and higher, TLS 1.2 is automatically enabled.

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