Gold Moments happen when our customers spot our Maybank staff displaying the 3Ps (Professional, Personalised, Proactive). We'd like to take the opportunity to thank all our customers for their support and for making Maybank Singapore the top scoring foreign bank in the latest Customer Satisfaction Index of Singapore (CSISG). Let us continue to dazzle you with our Maybank Smile.

Hear from our customers on what makes them happy.

Anita Lo Kit Yan

Anita Lo Kit Yan, Business Manager, Maybank@JurongPoint

"She solved my problem within 10 minutes. I was deeply impressed by her enthusiasm and professionalism."

"Thank you for your professional service and help with my loan application. Your extra mile service provided convenience and gave me peace of mind too. I'll continue to be a loyal customer of Maybank!"

"I feel the service and help was the best, absolutely excellent. Anita was sympathetic and quickly offered to try and help."

These are some customer testimonials given to Anita, who was shortlisted as a finalist for the ABS EXSA Service Excellence Champion 2018.

Cherlyn Yeng

Cherlyn Yeng, Contact Centre

She is very helpful, patient, courteous and willing to go the extra mile to assist me. Appreciate her wonderful, delightful and professional service. She is an asset to Maybank and a role model for all call centre agents. The above are common testimonials that our customers say about Cherlyn! We are proud to share that Cherlyn was shortlisted as an ABS EXSA Service Excellence Champion finalist 2017.


Yvonne Nyam, Maybank@Chinatown

Launched in 1994, Excellent Service Award (EXSA) is a national award supported by SPRING Singapore that recognises individuals who have delivered quality service. It seeks to develop service models for staff to emulate and to create service champions. Our very own Yvonne made it to be the ABS EXSA Service Excellence Champion finalist, and we are also proud of all our 124 winners this year!


IT & Virtual Banking and Payments

"Thank you for the "Quick Transfer on Mobile App" function on your mobile app. I learnt about this new function through Maybank’s "Bank Online To Win" promotion. I was surprised to find it was very convenient and fast for sending funds to the same person. I am a frequent user for funds transfer and that is why I really appreciate this convenient function. Thank you, Maybank Singapore!"

Jamie Lim

Jamie Lim, Director, Private Wealth - Front Office

"She understands what is required, finds out what she doesn't know and responds expeditiously, most importantly, with absolute clarity on what is being offered. Thereafter, her follow through and progress update is excellent. She is also readily contactable even after office hours."

Lim Jia Yi Cordelia

Lim Jia Yi Cordelia, Financial Executive, Maybank@WaterwayPoint

"Cordelia is friendly and always serving with a smile. Her positive attitude towards customer service is excellent. She exhibits great product knowledge when I enquired about the various types of plans, making me feel like she can be trusted. I look forward to being served by her again."

Tan Chay Koon

Tan Chay Koon, Assistant Service Manager, Maybank@Tower

"I was at the Raffles Place Branch with bulky training material when Chay Koon offered to come to me, instead of me having to go to the counter. I was very pleased with this pro-activeness on her part, compared to other banks that I went to."

Tan Chay Koon

Sylvia Veronica Adriano, Maybank Tower Branch (EXSA Superstar)

Sylvia is the first Excellent Service Award (EXSA) Superstar winner in the Banking and Financial Services category in Singapore.

See how we have delighted our customers. Click here.

For more news on the Awards we have won, click here.

To read about Maybank Singapore being recognised as the top scoring foreign bank in the latest CSISG, click here.

Humanising Finance is a monthly series where we provide useful information on how you can get the most out of your banking service. Click here.

Maybank Quarterly is an e-newsletter to keep in touch with our customers and share the initiatives we have introduced to constantly serve you better. Click here.

Share your feedback

If you have encountered a Gold Moment, feel free to share it with us here.

If there is still room for improvement to reach a Gold Moment, we would also like to know so do share it with us here.