The Maybank Customer Experience Management department’s charter is to transform the bank’s customer experience and improve satisfaction.

There is a new opportunity for a talented and motivated individual to join the Customer Care team, which is responsible for oversight and enhancement of bank-wide issues management and service recovery efforts, including training, resolution, tracking and associated regulatory functions.

Specific responsibilities include:

• Handling of escalated complaints and issues
• Tracking and reporting
• Service training to foster customer-centricity and effective customer handling
• Assist with projects to drive service culture and mindset
• Provide insights and actionable recommendations on gaps relating to customer experience

Requirements

• Diploma and above
• High EQ, service-oriented individual with good team spirit and a positive attitude
• Excellent communication and presentation skills
• Good administrative skills, and able to work with spreadsheets
• Detail-oriented, and able to multi-task
• Experience in any service industry is an advantage