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Our customers have always been our top priority and Maybank is
dedicated to ensuring that your personal and financial information
with us are private, safe and secure.
This Privacy Policy is designed to explain some of the privacy
principles we abide by.
Types of Information
When
applying for any of Maybank's products or services, or to perform
any of your banking transactions online via this website, you
will be required to provide us with information such as your name,
address, age, gender, and identity card number. Where applicable,
financial information such as income, assets and liabilities may
be required as well. You may be required to provide us with your
personal information such as name, and contact details during
any interaction with us such as through roadshows, contests and
promotions. Such information may also be obtained through other
companies and public sources.
Use
of Information
We will collect such personal information from
you which we believe is relevant and/or required to evaluate your
financial needs and to provide you with better customer service
and products.
Employee Access
Employee access is only
limited to authorised employees who are fully trained in handling
your information. These authorised personnel are required to ensure
the confidentiality of your information and to respect your privacy
at all times. Employees who have access to your information will
be subjected to disciplinary action should they fail to observe
this privacy policy.
Security
Measures in Place to Protect the Information
We protect your information
in a highly secure data centre, adhering to strict computer security
standards. We have put in place, privacy protection control systems
designed to ensure that our customers' information remain safe,
secure and private. For more information on our security measures,
please refer to our security statement.
Sharing
of Information
We may disclose your information to other Maybank Group companies
or agents, as permitted by law. To ensure that you benefit from
our full range of products and services, your non-financial information
may, from time to time, be provided to our alliance partners,
suppliers and/or any other parties.
Should any information be provided to these entities,
we will make every effort to ensure that the entity has adopted
at least the same customer privacy standards as Maybank. If you
do not wish to have your information shared with any other entities,
or you do not want to be solicited for products or services offered
by Maybank, or entities it provides information to, please email
us at maybank@maybank.com.sg.
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Accuracy of Information
Keeping your data and information accurate and
updated is very important to us. You can help us keep accurate
records by informing us of any changes. If you have reasons to
believe that your records with us are inaccurate, incomplete or
not updated, please write in to us. We will promptly rectify your
records accordingly.
Third party websites
Please note that this Privacy Policy does not extend to third
party websites that may be linked from this website, or from any
other broadcast affiliated with Maybank.
Customer Enquiries
You may address any queries, concerns or complaints relating to
your information or data by emailing
us. For confidentiality and security reasons, please do not include
any account-related information or transactional instructions
in your email.
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