 |
|
 |
| |
Security Advisory > Security, Privacy & Client Charter - Client Charter |
| |
Security,
Privacy & Client Charter |
| |
Safety and Security of Operations
The Maybank Group is highly committed to ensuring the safety
and security of the operations of our online financial service.
For this purpose, we have put in place strong security measures
to prevent unauthorised access which could be in the form of alteration,
destruction or theft of data, or compromise the confidentiality
of our customers' data. To create a secure and confidential online
financial service environment, we adhere to strict computer security
standards and have put in place a combination of access, authentication
and other security controls. For more details, please refer to our
security statement.
Privacy Policy
We recognise that the privacy of our clients' personal and financial
information is a fundamental element of public trust and confidence
in our online financial service. We are well aware of our customers'
online privacy concerns and as such, adopt responsible privacy standards
to provide our customers with privacy protections in the online
environment. Please view our privacy
policy for further details of our commitment towards ensuring
our clients' privacy.
Reliable and Quality Services
The Maybank Group is committed,
at all times, towards maintaining the customers' best interests
as the governing influence in the provision of our online financial
service. To provide reliable and quality services, we will ensure
that all personnel and staff involved in providing these services
have the necessary expertise and skills. We will also ensure that
we possess sufficient resources to run and support the online financial
service system and address any related security and privacy concerns
that our customers might have.
Transparency of Products
We are also committed at all times, in ensuring that any disclosure
of our products and services, is fair and accurate. We shall not
for this purpose engage in deceptive, misleading or false representations
with regards to the products and services we provide.
Prompt Response for Enquiries and
Feedback
We welcome and encourage your enquiries, feedback
and complaints. These will help us identify and improve on any weaknesses
in the services we provide.
In an effort to address any concern or answer
any questions our customers may have, we endeavour to ensure that
we have trained staff to provide a prompt and satisfactory response.
If our feedback or response is in anyway unsatisfactory,
customers can email
or send their complaints to us at the address below.
Maybank
Corporate Affairs
Maybank Tower
2, Battery Road
Singapore 049907
|
| |
|
|