View all Deposits & Banking FAQs

1. What is RegionLink - Online Funds Transfer (Malaysia & Philippines) service?
2. Do I need to apply for the RegionLink - Online Funds Transfer (Malaysia & Philippines) service?
3. How can I start using the RegionLink - Online Funds Transfer (Malaysia & Philippines) service?
4. Are there any restrictions as to when I can use the service?
5. How long does it take for the funds to be transferred?
6. Can I schedule my funds transfers in advance?
7. When will my account be debited?
8. What is "Update Payee Account List"?
9. What is the maximum amount for Online Funds Transfer (Malaysia & Philippines) per day?
10. What is the foreign exchange rate used for my funds transfers?
11. Can I transfer funds from my Maybank accounts opened in Malaysia and Philippines instead?
12. Will I be charged for using the RegionLink - Online Funds Transfer (Malaysia & Philippines) service?
13. How do I know if my funds transfers have been successful?
14. What happens if I transferred funds to the wrong payee account?

1. What is RegionLink - Online Funds Transfer (Malaysia & Philippines) service?

   This is an online service for you to transfer funds to your own, or third-party, Maybank payee accounts in Malaysia and the Philippines via Maybank2u.com.sg. You can also use this service to transfer funds to accounts maintained with other banks in Philippines.

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2. Do I need to apply for the RegionLink - Online Funds Transfer (Malaysia & Philippines) service?

   No. You can use this service without prior application. Simply click on the service menu after login. However, in using this service, you are agreeing to be bound by the Terms and Conditions for Cross Border Funds Transfer and Bill Payment (PDF).

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3. How can I start using the RegionLink - Online Funds Transfer (Malaysia & Philippines) service?

   You can use the service as long as you are a Savings or Current Account holder, with access to Maybank2u.com.sg. If you do not have, or do not wish to set up, a Savings or Current Account, you still can use the service via our ePocket service.

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4. Are there any restrictions as to when I can use the service?

   The Online Funds Transfer (Malaysia & Philippines) service is available 24x7.

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5. How long does it take for the funds to be transferred?

   Funds transfers made to Maybank Malaysia before 4 pm or to Maybank Philippines before 2 pm (Singapore time) on any business day that falls on Monday to Friday, will be effected the same business day. If the transaction falls on a Malaysian or a Philippines public holiday, it will be effected the next business day in the respective countries.

   Funds transfers made after the cut-off time as stated above (4 pm for Malaysia and 2 pm for Philippines) on a business day on Mondays to Fridays, or on Saturdays and Sundays, will be deemed as the next business day's transactions.

   Note: For funds transfers made to other banks in the Philippines, it is not within the means of Maybank to advise on when funds will be credited to the payee's account.

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6. Can I schedule my funds transfers in advance?

   No. You cannot schedule funds transfers to payee accounts in Malaysia and the Philippines in advance.

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7. When will my account be debited?

   Your account is debited immediately after you click the "Confirm" button.

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8. What is "Update Payee Account List"?

   When you transfer funds using our Online Funds Transfer (Malaysia & Philippines) service, you need to key in the details of the payee account, such as the payee name and the account number.

   "Update Payee Account List" allows you to register your favourite payee accounts in Malaysia and Philippines so that you will not have to key in the account information each time you make a funds transfer. To update your payee accounts online, you will need to use the New Security Token. On-screen instructions will be provided

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9. What is the maximum amount for Online Funds Transfer (Malaysia & Philippines) per day?

   The default limit is set at S$3,000 per day per customer, with an option to increase it to a maximum of S$20,000. Simply mail us the completed Daily Transaction Limit Update Request form (PDF) if you wish to change the transaction limit.

   For immediate update of your Daily Transaction Limit, please login to Maybank2u.com.sg to make the changes online via Funds Transfer > View/Amend Limit.

   Please note that for the transfer of funds to Philippines, there is a restriction of 150,000 Pesos for each funds transfer transaction to payee accounts in the Philippines.

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10. What is the foreign exchange rate used for my funds transfers?

    Funds will be transferred in Singapore Dollars to Maybank in Malaysia and the Philippines, and credited into the respective payee accounts in Ringgit and Peso respectively, at the prevailing foreign exchange rate as at the date and time of the processing.

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11. Can I transfer funds from my Maybank accounts opened in Malaysia and the Philippines instead?

    No. You can only transfer funds from your Maybank accounts opened in Singapore.

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12. Will I be charged for using the RegionLink - Online Funds Transfer (Malaysia & Philippines) service?

    Yes. For transfers to Malaysia, a service fee of S$15 will be levied. For transfers to the Philippines, a service fee of S$6 will be levied.

    Note: Service or any other fees charged by other banks is at the discretion of the respective banks.

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13. How do I know if my funds transfers have been successful?

    You can check the status of your funds transfers made in the past 30 days via "Funds Transfer Transaction History". Depending on its current status, one of the following will be indicated against each transaction:

    • "Pending" - Transaction is pending confirmation from Maybank Branches in Malaysia or the Philippines
    • "Successful" - Funds transfer has been successfully credited to the payee account
    • "Unsuccessful" - Funds transfer has been rejected. Please verify the details of the payee account and perform the transaction again.

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14. What happens if I transferred funds to the wrong payee account?

    We request customers to exercise prudence in conducting funds transfers as recovery would be difficult once the transactions are confirmed. The Bank can only assist in the recovery, but it would not be able to influence the outcome of the funds that have been wrongly transferred to a third party's account.

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