What are the types of fees and charges that I can request for waiver through this SMS service?

The types of fees and charges that you can request for waiver via this channel include:

• Annual Fee imposed in your latest CreditAble Account statement.
• Late charge imposed in your latest CreditAble Account statement.

For requests on waiver of other fees and charges, please contact our Customer Relationship Executives on 1800-MAYBANK (1800–629 2265) or (65)6533 5229 for further assistance.

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When do I have to send the SMS for request of fee waiver?

You should send the SMS for your fee waiver request at least 3 business days before your statement due date.

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Are there any charges for using this SMS service?

No, this service is free

However, you may wish to check with your mobile service provider for the charges applicable under your prevailing mobile plan and if there are any charges to be incurred for receiving the auto-reply SMS when you are overseas.

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Do I need to pay up the fees and charges while waiting for the status of my waiver request?

You are encouraged to make prompt payment inclusive of the fees and charges to avoid further late payment or finance charge(s). Successful fee waiver(s) will be credited to your account, which can then be withdrawn, subject to your available balance.

If you wish to settle the full outstanding amount due for your CreditAble Account, please contact our Customer Relationship Executives on 1800-MAYBANK (1800–629 2265) or (65)6533 5229 for further assistance.

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