Our esteemed customer, Mr GK Goh, speaks about his banking relationship with Maybank Singapore in a Business Times interview on 9 June 2012. To read the article, please click here. Source: Business Times © Singapore Press Holdings Limited. Reproduced with permission |
I wish to compliment F.Tan from Maybank@RobinsonRd on her fine service! I went to the branch to open an account and not only did she take the time and effort to go through the product details with me, she guided me on how I can activate my internet banking and change my ATM PIN. Thumbs up to the great services rendered! A compliment for our staff, February 2012 |
S.Chai impressed me with his compassionate and caring style. At the bank, I noticed that he is always placing customers’ interests first. He is unique in his own manners, a good listener and never “pushing” for sales. This is what struck me and motivated me to bank with Maybank. With staff like S, it is no wonder that Maybank won 7 awards in 2011. People Excellence indeed! I noticed this culture whenever I am at the branch! A compliment for our staff, December 2011 |
I’m very impressed and pleased with the quality of service provided by Hoo.M.L. I sincerely appreciate her responsiveness and the way she conducts service. She was able to think from my perspective and I could sense that she has passion in helping her customers. She changed my impression of Maybank drastically. Thank you! You have made banking with Maybank much more enjoyable. A compliment for our staff, November 2011 |
I sincerely appreciate and am extremely grateful for the work, time and effort J.Loh put into making sure my transactions went smoothly. Her charismatic character and friendly disposition towards her clients instantly makes her approachable. This allows a client to discuss their needs and seek advice freely. J.Loh does not hesitate to go the extra mile for her clients, serving them with dedication and care. I believe this is very important in providing first-class service which I have experienced from Maybank. She is a fine asset to Maybank and I believe that her performance will continue to impress clients. A compliment for our staff, November 2011 |
My wife and I had a pleasant and informative session. There was no “hard sell” but simple detailed information explained with patience and care. We particularly wish to commend Wong K.L for her role in helping us to come to a prudent decision. My wife and I felt very comfortable in our dealings with her. Also, we would like to thank C.Goh for taking time off from her busy schedule (near closing time) to meet us personally and making us feel “at home”. Indeed, I would sum up our first experience with the branch as “At Home with Maybank”. A compliment for our staff, October 2011 |
Although I have not known P.Hashim for very long, I appreciate her effort, time and dedication towards her assistance. She went the extra length to offer her help towards my complicated situation and I never expected that she would treat me with the mix of respect and dedication that I associate her with now. She is always reaching outward and thinking of others. She extends her help with full sincerity and kindness. I am honoured to know her and would like to express my full gratitude towards her. A compliment for our staff, October 2011 |
I am writing to commend the wonderful attitude, helpful approach and attentiveness to service demonstrated by S.Adriano. Her dedication and attentiveness were what made me decide to go with Maybank a decade ago. S addressed every query I had as a first time home owner with patience and tact. People are an organization’s greatest asset, especially in competitive markets like Singapore’s banking sector. On top of good product offerings, Maybank also have incredibly warm and efficient service! Congratulations on a really outstanding staff. A compliment for our staff September 2011 |
L. Neo’s service is truly outstanding! Despite other banks offering more compelling rates, L has managed to convince me to take up my loans from Maybank. Also, despite having other Maybank branches near my house, I still choose to go to Maybank@Yishun due to her outstanding service! Keep up the good work! A compliment for our staff, March 2011 |
I write to share with you the many experiences I have had with the excellent and impeccable customer service that I have received from S. Ng. I came to know of S about 10 years ago. She was the one who introduced me to Maybank. Due to changes over the years, S is no longer my relationship manager but we still stayed in contact. S continues to take all my calls and follow up with my enquiries even if it is not in her job scope! She is very professional and stays focused on the service request. S’s attentiveness even kept me from accepting other bank’s offer to shift my account over. Such commendable service is rare and you have a gem in your staff! A compliment for our staff, March 2011 |
I had forgotten to bring my wallet and my EZ-link card was out of value. Due to some issues, I was also unable to withdraw from Maybank’s ATM and as it was still early morning, no one was around to help. As S Bte T was entering the branch, I sought her help and she went the extra mile to help me. I think Maybank should be very proud to have such a staff, whom I feel is an asset to the company. Once again, I would like to thank S for going the extra mile. It has put forth a good image of the staff of Maybank. A compliment for our staff, March 2011 |
While waiting for my friend at Maybank’s lobby, T. Teo came to me and asked if there was anything she could help me with. I told her I was waiting for someone and randomly asked her about the credit card promotion and that I had not received any notification on it. She offered to help me enquire about it and took down my details. Days later, I received the letter of notification. On top of that, T called me back to ensure that I have received the letter. Very good follow up service! A compliment for our staff, March 2011 |
Thank you, J.Ho for your call and prompt respond to my feedback. I am very impressed with your follow up services to customer. A compliment for our staff, February 2011 |
On behalf of our company, we would like to give a complimentary note to P.Yan. She genuinely listened to our concerns, needs and requests and offers all of the help and support she could in her capacity. She never fails to keep us updated! She is wonderful to speak to and is truly an asset to Maybank! We look forward to working with her and your bank! A compliment for our staff, February 2011 |
I wish to compliment S.H Tan for her great service! She has exhibited several traits of customer-first gestures during my visit. She went the extra mile and saved me from future problems! I am very satisfied with her service! Thanks! A compliment for our staff, February 2011 |
I would like to thank E.Harjono for his exceptional service standards, going beyond what is required of his role, and being a true shining example of what excellent service should be about. He is very responsive and even attended to us during the weekends. It is not often that we find someone who is truly first rate in what they do. Keep up the good work. A compliment for our staff, January 2011 |
I would like to extend my sincere thanks and gratitude to D.Cheng for his good customer service. He is knowledgeable, pleasant and very helpful. Besides, he knows his product well and is able to effectively communicate with the customer. He also offered suggestions and alternative solutions to me. A compliment for our staff, January 2011 |
I am very impressed with the service rendered to me and my family by F.Soh. She got the speed because of seamless coordination with her colleagues and she is also prepared to go down to meet customers. With more people like her in the bank, I am sure Maybank performance will be hard to beat in our region! A compliment for our staff, January 2011 |
I would like to thank Liew MC for her daily update! Her perseverance demonstrates her care of the bilateral facility relationship between Maybank and my company! Such care enhances mutual communications, which in turn help us improve! This Virtuous Circle is great and I hope that all of us here can keep the momentum in 2011! A compliment for our staff, January 2011 |
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