I recently applied for a Maybank credit card and called in to the Contact Centre to check on my card activation status and the billing cycle of the card. K. Ng assisted me with my queries and was very friendly. What impressed me was that she asked if I know about the current promotion for the card! Thanks to her I was able to benefit from the promotion! As other organisations push the responsibilities to customer to be aware of their promotions, K’s action has helped Maybank to stand out from the crowd A compliment for our staff, December 2010 |
I’ve experienced a great over-the-phone service from L.L Ngiam of your contact centre and would like to put it on record. She answered all my enquiries professionally and with the highest standard of customer service. I am truly impressed! Also noteworthy was that the line was cut off in the midst of our conversation and she took the special effort to call me back! That’s simply great! Ngiam has shown the qualities that a service provider should possess and is a positive example for others to emulate. Thank you, Ngiam and Maybank! A compliment for our staff, December 2010 |
As my company is based overseas, Maybank@Bedok has consistently assisted and supported us in our banking transactions and has often gone beyond their normal course of work! Without their cooperation and support, we would not have been able to operate so effectively! Thank you! A compliment for our staff, December 2010 |
I do my banking at different Maybank branches and noticed each branch gives very friendly, warm and wonderful customer service! Please do send my warmest regards and compliment to your team for a job well done! A compliment for our service staff, November 2010 |
Mr A. Tan was very patient and helped to ensure that all necessary documents for credit card application are present. Thank you! A compliment for our staff, November 2010 |
I must commend on the high level of professionalism of the Contact Centre representatives each time I call and make enquiries. I am a customer of many banks in Singapore, including local and international bank. Thus, I am confident to say that no other banks’ contact centre beats yours...Well done, Team! That gives me the main reason why I am and will be your Maybank customer! Today, Mr Denzel attended to my call and assisted me (at a level) which I doubt I will experience with other local banks! Please convey my sincere thanks to Mr Denzel. Kudos to the Contact Centre team. They have been providing the "WOW" in service to me! A compliment for our staff and Contact Centre team, October 2010 |
I have been a Maybank Credit Card customer for the past few years. I would like to provide my feedback from the many positive experiences I had with the promotions (e.g.: Porsche Promotions), marketing and phone/back-end support team. My calls were quickly routed through to the relevant units and bank officers. I feel positively engaged and delighted that my feedbacks and requests are promptly addressed. Thank you all from a delighted customer. A compliment for our staff, October 2010 |
"Kudos to Ms. J. Ho from your Customer Experience Management team! She responded promptly to me, displayed empathy and understanding to my situation and rectified the issue without any delay! She deserves a pat on the back." A compliment for our staff, September 2010 |
"I would like to compliment one of your Call Centre Team Managers, Mr K. Ong, for his excellent service delivery. Mr Ong was very composed, courteous, patient and friendly throughout his conversation with me. He clearly displayed his ability to handle a "difficult" customer, as I was definitely "a hard nut to crack", at least initially! He even went the extra mile to offer assistance should I require it at anytime in the future! Mr Ong has proven himself as a role model in his position as Team Manager and, without a doubt, he has met my high expectations of service delivery and deserves my commendation. Please convey my appreciation and thanks to Mr Ong for his professionalism in service delivery and customer relationship. His positive efforts in this direction will definitely contribute towards Maybank’s attempts to achieve Service Excellence!" A compliment for our staff, August 2010 |
"I would like to express my heartfelt thanks to your call centre team at 1800-MAYBANK. I have been your credit card customer for a few years. Over the past years, your service team had always been efficient and done a great job, providing good service and fast response. In my opinion, it is one of the best call centre teams which I have experienced. Your staff are well trained to handle customers' queries efficiently and professionally, and they have good product knowledge. I have great confidence in their services and I am always full of praises for your call centre team. I am also thankful for those occasions where your call centre helped me with my queries when I missed my credit card payment due to overseas travel or oversight. Your team had always patiently attended to my requests and assisted me without fail. I am sure your bank would also have great processing teams and backend teams who are supporting each other in order to achieve such great efficiency and provide good services. On top of that, it definitely takes a team of wise management to put together all the good people to achieve results. With this letter, I hope to encourage and motivate your team further and to let them know that they had done a great job and had been very helpful. I greatly appreciate their assistance all this while, and I foresee a long-term relationship with your bank as I will definitely continue to use your bank's services. Once again, many thanks to all the good people at Maybank." A compliment for our Call Centre team, June 2010 |
"I withdrew money from an ATM with my credit card as I thought that will entitle me to the promotion held and mentioned it to your staff, Sylvia Adriano. As I was in a hurry, I left shortly afterwards. I was pleasantly surprised to receive a call from Sylvia the next day! She took the effort to retrieve my contact information so that she can let me know that I have misunderstood the terms of the promotion. On top of telling me the steps I need to do to be entitled to the promotion, she also followed up with me afterwards. I am very pleased with her pro-activeness! Thank you, Maybank." A compliment for our staff, Sylvia Adriano, May 2010 |
"I wish to offer a word of thanks to your branch staff for their excellent service. Even though I am only a small 'ikan bilis' customer, I have always been given friendly and courteous service whenever I step into your branch office. Thank you and keep up the good work!" A compliment for our staff at Maybank@Siglap, April 2010 |
Important Notices
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Revision in Investment Services Agreement - Collective Investment Schemes from 13 July 2012
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agnès b. leather cardholder.
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