Protect your Card

Learn how to protect your Card with these tips!

1. What you should do when you receive your Maybank Card(s)

  • Sign on the back of your new Card immediately. This prevents anyone who picks up your Card from signing on it and using it
  • Record our 24-hour hotline number 1800-MAYBANK (1800-629 2265) or
    (65) 6533 5229 (overseas) in an easy-to-access place or commit it to memory; you will need it for immediate reporting of the loss or theft of your card
  • Never keep your PIN with your card. Do not use birthdays, telephone or NRIC numbers as your PIN as these numbers can be easily found in your wallet

2. What you should know when using Maybank Card(s)

  • Treat your Card like cash. Never leave it unattended and check it often to see that it is safe
  • Whenever possible, do not let your Card out of sight while making payment
  • After using your Card to make purchases, always check that the correct Card has been returned to you
  • Retrieve your Card immediately after a completed transaction. Replace it in your wallet or card holder – never leave it on the table, in your pocket or shopping bag
  • Retain all transaction receipts
  • Never give your Card number over the phone unless you are dealing with a reputable company, or you have initiated the call yourself

3. What you should do when you receive your monthly statement

  • Always check off all transaction receipts against your bill, especially after an overseas trip
  • Report any unknown transaction or error to us immediately
  • Tear up your statement and all transaction receipts before you throw them away; this is to prevent anyone from possessing your account information
  • If you do not receive your statement on time, contact us immediately
  • Report a lost or stolen card to us immediately (24-hour hotline number:
    1800-MAYCARD (1800-629 2273), (65) 6533 5229 (overseas)). Most fraudulent use of cards occurs within the first few days of being lost or stolen

4. Other things you ought to know

  • Notify us immediately of any change in address; you will not want your credit card statement (and personal information) to be accessed by tenants at your previous address
  • Do not lend your Card to anyone, not even your relatives or friends
  • Never disclose your PIN, not even to the police or the Bank