Card Loss

Effective from 1 November 2009, the amount that you are liable for when you notify Maybank that your credit / debit card has been lost or stolen is as follows:

Credit Card loss

  1. Prior to notification of credit card loss to Maybank, the cap for card liability for Cardmembers due to unauthorised charges is S$100 maximum provided the Cardmember has not acted fraudulently, with gross negligence or has not otherwise failed to inform Maybank as soon as reasonably practicable after becoming aware that his or her card has been lost or stolen. Maybank will investigate and may consider waiving at its discretion the S$100 liability for unauthorised charges on a case-by-case basis. Interest charges and late fees will not be levied during the period when investigations are being carried out.
  2. Cardmembers will not be liable for unauthorised PIN activated transactions as long as he or she was not involved in fraud or acted with gross negligence.
  3. In the event that Maybank finds the Cardmember grossly negligent but the Cardmember refuses to settle the outstanding, Maybank reserves the right to terminate the credit card services of the Cardmember as well as pursue litigation actions to recover the amount.

Debit Card loss

  1. Prior to notification of a debit card loss to Maybank, the cap for debit card liability for Cardmembers due to unauthorised charges is S$100 maximum provided the Cardmember has not acted fraudulently, with gross negligence or has not otherwise failed to inform Maybank as soon as reasonably practicable after becoming aware that his or her debit card has been lost or stolen. Maybank will investigate and may consider waiving at its discretion the S$100 liability for unauthorised transactions on a case-by-case basis.
  2. Cardmembers will not be liable for unauthorised PIN activated transactions as long as he or she was not involved in fraud or acted with gross negligence.
  3. In the event that Maybank finds the Cardmember has acted fraudulently or with gross negligence Maybank reserves the right to terminate the debit card services of the Cardmember and refund the remaining balance of the account less applicable charges.