TREATS Points FAQs

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  1. Who is eligible for the Maybank TREATS Points Rewards Programme?
  2. How do I earn my TREATS Points?
  3. What is the validity period of my TREATS Points?
  4. Are there any grace period for my expired TREATS Points?
  5. How do I check my TREATS Point balance?
  6. There is a negative balance of TREATS Points shown in my statement. Why is there a TREATS Points deficit?
  7. What will happen to my TREATS Points deficit?
  8. How can I redeem reward(s) with my TREATS Points?
  9. Can I cancel my redemption request(s)?
  10. I have received my Redemption Letter(s)/Voucher(s). Can I nominate someone to collect the rewards item on my behalf?
  11. Can I request for an extension of the validity of my Redemption Letter(s)/
    Voucher(s)?
  12. How long will it take to process my TREATS Points redemption request(s)?
  13. I have received my Redemption Letter(s)/Voucher(s). How do I collect my rewards item from the merchant?
  1. Who is eligible for the Maybank TREATS Points Rewards Programme?

    The Maybank TREATS Points Rewards Programme is open to all who hold a Maybank Credit/Debit Card issued in Singapore, except Maybank Family & Friends Platinum & World MasterCard, Maybank Platinum Visa Card and Maybank eVibes Cardmembers. Maybank Cardmembers are automatically enrolled into the programme with no fees involved.

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  2. How do I earn my TREATS Points?

    TREATS Points are awarded for every retail dollar spend. You earn 1 TREATS Point for every retail dollar charged to your Maybank Credit Card or 1 TREATS Point for every 5 retail dollars charged to your Maybank Debit Card. TREATS Points are calculated based on the value of retail transactions effected daily which will be rounded up or down to the nearest dollar. FlexiCash, Cash Advance, Balance Transfer, 0% Instalment Payment Plans, interest charges, late payment charges, finance charges, annual fees and other miscellaneous charges are excluded from the calculation of TREATS Points.

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  3. What is the validity period of my TREATS Points?

    For Cardmembers not enrolled into the Rewards Infinite (RI) Programme:

    • For TREATS Points earned before 1 September 2016
      No change in the TP expiry date for TP earned before 1 September 2016
    • For TREATS Points earned from 1 September 2016 onwards
      All TREATS Points will expire one year from the quarterly period in which they were earned.

    Here is an example:

    TREATS Points earned betweenTREATS Points Expiry Date
    Jan - Mar 201731 Mar 2018
    Apr - Jun 201730 Jun 2018
    Jul - Sep 201730 Sep 2018
    Oct - Dec 201731 Dec 2018

    For Visa Infinite, World MasterCard, Catholic High Alumni Platinum Associates Cardmembers and Cardmembers enrolled into the Rewards Infinite (RI) Programme:

    TREATS Points do not expire as long as you maintain your Rewards Infinite membership.

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  4. Are there any grace period for my expired TREATS Points?

    No, there is no grace period to allow redemption after your TREATS Points expires.

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  5. How do I check my TREATS Point balance?

    To check your TREATS Point balance, simply refer to your monthly Consolidated Statement of Account or Log in to Maybank2u.com.sg (Online Banking) if you have the facility or via Website Redemption by keying in your card number and date of birth. Click here to Sign Up for Online Banking.

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  6. There is a negative balance of TREATS Points shown in my statement. Why is there a TREATS Points deficit?

    Negative balance of TREATS Points may arise from (but not limited to) reversal of card transactions, manual redemption of items etc.

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  7. What will happen to my TREATS Points deficit?

    You may continue to charge to your Maybank Card to earn TREATS Points to offset the deficit of TREATS Points. In the event that the card account is closed, the equivalent value of the TREATS Points deficit will be charged to your account accordingly at the rate determined by Maybank, and it will be reflected as outstanding balance in your card statement.

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  8. How can I redeem reward(s) with my TREATS Points?

    Options for Redemption:

    1. Log in* via Maybank2u.com.sg (Online Banking) and select “Accounts” followed by “TREATS Points”
    2. Website redemption by keying in card number and date of birth
    3. Download the redemption form and send the completed form by fax to 6483 4137, or mail it to Maybank Cards Operations, Robinson Road P.O. Box 307, Singapore 900607   
    4. Phone Redemption** via 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas). Click here for Step-By-Step Guide.

      *Online redemption is available to Cardmembers with Online Banking facility only. Click here to Sign Up for Online Banking.
      **For selected rewards items only.

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    • Can I cancel my redemption request(s)?

      Redemption request(s) cannot be cancelled.

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    • I have received my Redemption Letter(s)/Voucher(s). Can I nominate someone to collect the rewards item on my behalf?

      Yes, you can appoint someone to collect the reward on your behalf. He/she will need to present the original Redemption Letter(s)/Voucher(s) with your authorised signature, together with his/her NRIC; he/she will also be required to sign on the nomination portion of the Redemption Letter(s)/Voucher(s) to acknowledge receipt of the rewards item.

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    • Can I request for an extension of the validity of my Redemption Letter(s)/Voucher(s)?

      No extension is allowed.

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    • How long will it take to process my TREATS Points redemption request(s)?

      Please allow approximately 14 business days for the processing of your redemption request(s).

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    • I have received my Redemption Letter(s)/Voucher(s). How do I collect my rewards item from the merchant?

      To collect your rewards item, you or your representative must present the Redemption Letter(s)/Voucher(s), duly completed and signed, along with your Maybank Credit/Debit Card as proof of eligibility to the relevant merchant.

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