Charge & Redeem FAQs

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  1. Can I (Principal Cardmember) participate in the Charge & Redeem programme if I have used the transaction(s) for Posh TREATS, and/or other rebates and Charge & Redeem programme?
  2. Can I (Principal Cardmember) exchange or upgrade to other gifts?
  3. Can Maybank help to reserve gifts?
  4. Is this open to overseas and online transactions?
  5. Do I (Principal Cardmember) need to present my Maybank credit card with the TREATS voucher at the TREATS participating outlet?
  6. Can I (Principal Cardmember) authorise a third party or my Supplementary Cardmember to collect the ticket(s) on my behalf?
  1. Can I (Principal Cardmember) participate in the Charge & Redeem programme if I have used the transaction(s) for Posh TREATS, and/or other rebates and Charge & Redeem programme?

    No. All transactions can only be used once regardless of campaigns.

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  2. Can I (Principal Cardmember) exchange or upgrade to other gifts?

    No. All gifts cannot be exchanged or upgraded. For example, Cardmembers are not allowed to upgrade to redeem for other items.

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  3. Can Maybank help to reserve gifts?

    No. All redemption gifts will be on a first-come, first-served basis. Any SMS message sent before spendings are made will be automatically rejected.

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  4. Is this open to overseas and online transactions?

    Yes, it is open to overseas and online transactions. The overseas and online transactions are strictly for Travel Insurance*, overseas hotel charges, overseas car rental and air tickets only. Other transactions such as shopping and dining are not eligible.

     

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  5. Do I (Principal Cardmember) need to present my Maybank credit card with the TREATS voucher at the TREATS participating outlet?

    Yes, you would need to present your Maybank Card.

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  6. Can I (Principal Cardmember) authorise a third party or my Supplementary Cardmember to collect the ticket(s) on my behalf?

    Yes. An authorisation column has been inserted in the redemption letter for this purpose. Authorised party will have to present his/her NRIC together with the original redemption letter, signed by Principal Cardmember and together with the TREATS voucher.

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    *Travel Insurance Policy must be faxed to 6483 4137 immediately after your SMS message.