View all Cards FAQs

1. What is Asean Treats?
2. What type of Cards are eligible for Asean Treats?
3. How do I redeem the reward items?
4. I have redeemed for the reward items in Malaysia. Why are my tr’eats Points not deducted immediately?
5. Will I be notified if there are any changes in the exchange rate?

1. What is Asean Treats?

   Asean Treats is a rewards programme that allows cardmembers to redeem their tr’eats Points instantly within Malaysia’s participating On-The-Spots merchants. Redemptions are valid until 28 February 2012.

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2. What type of Cards are eligible for Asean Treats?

   All Personal Maybank Credit Cards earning tr’eats Points*are eligible for redemption.

   *Excluding eVibes Card

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3. How do I redeem the reward items?

   • Check your available tr’eats Points online via Maybank2u.com.sg (Online Banking) or website redemption via www.maybank2u.com.sg by keying in your 16-digit Principal Credit Card Number and Date of Birth.(The total available tr’eats Points for redemption in Malaysia could be derived by multiplying your total balance by 2, i.e. 10,000 tr’eats Points = 20,000 Asean TreatsPoints)
   • Bring along your Maybank Credit Card and NRIC/Passport for verification purposes(Only Principal Cardmembers are allowed to redeem)
   • Proceed to any of the participating On-The-Spot outlets featured in this catalogue(Look out for the Asean Treats logo onsite)
   • Select the items you wish to redeem and proceed to the redemption counter or customer service counter. You can redeem using full points or partial points with the remaining amount charged to your Maybank Credit Card
   • Present your Maybank Credit Card and sign on the redemption slip upon confirmation of redemption
   • Take home your redeemed items instantly!

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4. I have redeemed for the reward items in Malaysia. Why are my tr’eats Points not deducted immediately?

   The tr’eats Points redeemed will only be reflected in your statement and Online Banking account within the next 24 hours after the redemption is performed.

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5. Will I be notified if there are any changes in the exchange rate?

   The rate may be subject to changes at any time and in Maybank’s sole discretion. Please refer to our website at www.maybank2u.com.sg for revision in rates.

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