Complimentary Access to JetQuay

As you travel the world, your Maybank World MasterCard opens doors to journeys of comfort and luxury, with privileged use of the private terminal, JetQuay, at Singapore Changi Airport.Receive VIP treatment for your departure or arrival at JetQuay.

Relax in comfort as a dedicated JetQuay host personally attends to all your travel formalities. Indulge in a light meal with your companion, then fast-track immigration clearance and get chauffeur-driven to your boarding gate in a buggy.


  • Charge a minimum of S$800 in a single transaction on air ticket(s) or travel package(s) to your Maybank World MasterCard to enjoy a complimentary access to JetQuay within 3 months from transaction date
  • Option to purchase the use of Quayside single trip service at a special rate of S$150 per person for up to 3 persons, once complimentary services have been fully redeemed.

To make a reservation and for more information, kindly email upon charging the required spend to your World MasterCard and quote “Maybank World MasterCard” in email subject header.

5 working days' advance booking is required. Cardmember is required to present their Maybank World MasterCard for verification upon arrival at JetQuay for the Quayside services.

Terms and Conditions

  • Valid until 31 December 2014.
  • Charge a minimum of S$800.00 in a single transaction on air ticket(s) or travel
    package(s) to a Maybank World MasterCard (“Travel Transaction”) to enjoy one complimentary JetQuay Quayside single trip service (“JetQuay Service”). The complimentary JetQuay Service must be used within 3 months from the Travel Transaction on a date that falls on or before 31 December 2014.
  • Each eligible Travel Transaction charged to a Maybank World MasterCard will entitle a Maybank Principal World MasterCard Cardmember (“Cardmember”) to only one complimentary JetQuay Service regardless of the number of tickets purchased, whether the tickets purchased are one-way or for return travel or whether the eligible Travel Transaction exceeds the minimum amount required under this promotion.
  • One accompanying travel companion of the eligible Cardmember can enjoy the complimentary JetQuay Service provided that both the eligible Cardmember and guest are on the same flight. Only one guest is allowed at any one time.
  • The splitting of one Travel Transaction into smaller transactions in order to obtain more than one JetQuay Service for a Cardmember or additional guests is not allowed and will not be accepted by Maybank for the purpose of this promotion.
  • Where an eligible Cardmember uses an installment plan to make the Travel Transaction only the full amount of the Travel Transaction will be taken into consideration, subsequent monthly repayments under the plan will not be considered.
  • Complimentary JetQuay Service is limited to the first 25 redemptions per month on a first-come-first-serve basis by eligible Cardmembers during the promotion period.
  • Travel package referred to above means a tour arranged by a travel agent where transportation, food and lodging are all provided at an inclusive price.
  • 5 working days advance booking is required.
  • Cardmember enjoying the complimentary JetQuay Service may purchase another JetQuay Service at a special rate of S$150 per person for a maximum of 1 additional traveler on the same flight, price is exclusive of prevailing GST and midnight surcharge from 2200hrs to 0700 hrs.
  • Once complimentary services have been fully redeemed, Cardmember may purchase the JetQuay Service at a special rate of S$150 per person for up to 3 persons, price is exclusive of prevailing GST and midnight surcharge from 2200hrs to 0700 hrs.
  • No charge for infant below 2 years old.
  • The following blackout dates apply:
    • Public Holidays and eve of Public Holidays in Singapore
    • 8-11 February 2014
    • 16-24 September 2014
  • During the blackout dates, JetQuay’s tariff rate of S$350 per person for purchase of a JetQuay Service applies. JetQuay management reserves the right to amend the dates.
  • Payment of an additional JetQuay Service must be made with a Maybank World MasterCard.
  • Any changes or cancellations must be communicated at least 6 hours prior to flight departure/arrival time. Late cancellations (less than 6 hours before flight departure/arrival time) and no shows will be charged to Cardmember at S$150 per person.
  • Complimentary car parking in JetQuay will be extended to Cardmembers who are utilising both arrival and departure services. Complimentary car parking is available for a maximum of 3 days only and parking area is subject to availability.
  • JetQuay Service is available for passengers travelling through Changi Airport Terminals 1, 2 and 3. Departure service is not available for passengers travelling on low cost carriers and American Airlines. Restrictions apply for certain airlines.
  • Maybank may vary, delete or add to any of these Terms and Conditions, or withdraw, suspend or discontinue the promotion at any time without any notice or liability to any person.
  • Maybank reserves the right to charge the Cardmember the fees charged by JetQuay should there be no eligible Travel Transaction or should the Travel Transaction be cancelled or reversed in full or part for any reason or should the Cardmember utilise a JetQuay Service more than once. Maybank is not the supplier of good(s) and service(s) and makes no representation as to the quality of the good(s) and service(s) provided by the JetQuay. Maybank shall not be liable for any loss, injury, liabilities, expenses or damages howsoever incurred or sustained by the Cardmember by reason of, arising from or in connection with the use or consumption of any services, products or facilities at JetQuay or for any other reason.

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