Complimentary access to JetQuay

Complimentary Access to JetQuay

As you travel the world, your Maybank World MasterCard opens doors to journeys of comfort and luxury, with privileged use of the private terminal, JetQuay, at Singapore Changi Airport. Receive VIP treatment for your departure or arrival at JetQuay.

Relax in comfort as a dedicated JetQuay host personally attends to all your travel formalities. Indulge in a light meal with your companion, then fast-track immigration clearance and get chauffeur-driven to your boarding gate in a buggy.


  • Charge a minimum of S$1,000 in a single transaction on air ticket(s) or travel package(s) to your Maybank World MasterCard to enjoy a complimentary access, with 1 accompanying guest, to JetQuay within 3 months from transaction date.

To make a reservation and for more information, kindly email upon charging the required spend to your World MasterCard and quote “Maybank World MasterCard” in email subject header.

Advance booking of 5 working days is required. Cardmember is required to present their Maybank World MasterCard for verification upon arrival at JetQuay. Complimentary JetQuay access must be used within 3 months from the transaction date and, on or before 31 December 2015.

Terms and Conditions

  • Valid from 1 January 2015 to 31 December 2015.
  • Complimentary JetQuay Service is subject to availability on a first-come-first-serve basis.
  • Cardmember is required to present their Maybank World MasterCard for verification upon arrival at JetQuay for the Quayside service.
  • Charge a minimum of S$1,000.00 in a single transaction on air ticket(s) or travel package(s) to a Maybank World MasterCard (“Travel Transaction”) to enjoy one complimentary JetQuay Quayside single trip service (“JetQuay Service”).
  • The complimentary JetQuay Service must be used within 3 months from the Travel Transaction and on a date that falls on or before 31 December 2015.
  • Travel package referred to above means a tour arranged by a travel agent where transportation, food and lodging are all provided at an inclusive price.
  • Each eligible Travel Transaction charged to a  Maybank World MasterCard will entitle a Maybank Principal World MasterCard Cardmember (“Cardmember”)  to only one complimentary JetQuay Service regardless of the number of tickets purchased, whether the tickets purchased are one-way or for return travel or whether the eligible Travel Transaction exceeds the minimum amount required under this promotion.
  • One accompanying travel companion of the eligible Cardmember can enjoy the complimentary JetQuay Service provided that both the eligible Cardmember and guest are on the same flight. Only one guest is allowed at any one time.
  • The splitting of one Travel Transaction into smaller transactions in order to obtain more than one JetQuay Service for a Cardmember or additional guests is not allowed and will not be accepted by Maybank for the purpose of this promotion.
  • Where an eligible Cardmember uses an instalment plan to make the Travel Transaction only the full amount of the Travel Transaction will be taken into consideration, subsequent monthly repayments under the plan will not be considered.
  • 5 working days advance booking is required.
  • Onward selling is prohibited.
  • Cardmember enjoying the complimentary JetQuay Service may purchase another JetQuay Service at a special rate of S$180 per person for a maximum of 1 additional traveller on the same flight.
  • Once complimentary services have been fully redeemed, Cardmember may purchase the JetQuay Service at a special rate of S$180 per person for up to 3 persons.
  • Price of S$180 is exclusive of prevailing GST and midnight surcharge from 2200 hrs to 0700 hrs.
  • No charge for infant below 2 years old.
  • The following blackout dates apply:
    • 16-22 May 2015
    • 15-23 September 2015
  • During the blackout dates, JetQuay Service is unavailable. JetQuay management reserves the right to amend the blackout dates with prior written notice of no less than 30 days.
  • Payment for an additional JetQuay Service must be made with a Maybank World MasterCard.
  • Any changes or cancellations must be communicated at least 6 hours prior to flight departure/arrival time. Late cancellations (less than 6 hours before flight departure/arrival time) and no shows will be charged to Cardmember at S$180 per person.
  • Complimentary car parking in JetQuay will be extended to Cardmembers who are utilising both arrival and departure services. Complimentary car parking is available for a maximum of 3 days only and parking area is subject to availability. Additional parking charges apply at $20/ day.
  • JetQuay Service is available for passengers travelling through Changi Airport Terminals 1, 2 and 3. Departure service is not available for passengers travelling on US-based Airlines. Restrictions apply for certain airlines. Please contact the JetQuay team for more information.
  • Arrival and departure services for all low cost carriers are unavailable.
  • Passengers are subject to respective Airlines’ conditions of carriage for passengers and baggage.
  • In addition, JetQuay baggage handling is limited to 2 standard sized check-in baggages per passenger.
  • Additional baggage is charged at S$15 per bag (subjected to GST and surcharges).
  • Limitation of maximum 2pax receiving/sending off party. Additional pax chargeable at $20/pax.
  • JetQuay reserves the right to reject any customers without prior reservations.
  • Maybank may vary, delete or add to any of these Terms and Conditions, or withdraw, suspend or discontinue the promotion at any time without any notice or liability to any person.
  • Maybank reserves the right to charge the Cardmember the fees charged by JetQuay should there be no eligible Travel Transaction or should the Travel Transaction be cancelled or reversed in full or part for any reason or should the Cardmember utilise a JetQuay Service more than once. Maybank is not the supplier of good(s) and service(s) and makes no representation as to the quality of the good(s) and service(s) provided by the JetQuay. Maybank shall not be liable for any loss, injury, liabilities, expenses or damages howsoever incurred or sustained by the Cardmember by reason of, arising from or in connection with the use or consumption of any services, products or facilities at JetQuay or for any other reason.

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