| 1. |
What is atm5? |
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atm5 is a shared ATM network among the five participating Qualifying Full Banks (QFBs) - Maybank, ABN AMRO, Citibank, HSBC and Standard Chartered Bank.
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| 2. |
How will I know which of the ATM locations are participating in the Shared ATM Network under atm5? |
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ATMs that participate in the Shared ATM Network will bear the atm5 logo. |
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| 3. |
What services can I perform on the shared ATMs? |
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Currently, you will be able to perform balance enquiries and cash withdrawals. However, the range of services may be broadened and increased over time to meet your needs. |
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| 4. |
Are there any fees and charges for using the shared ATMs? |
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There is no transaction fee charged for cash withdrawal when using the ATMs of the partner banks. This waiver of transaction fee does not apply to Maybank Prepaid and Business Debit Cards. |
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| 5. |
Do I need to change my Maybank ATM card in order
to access the atm5 network? |
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You will be able to continue using your existing ATM
card issued by Maybank Singapore.
However, if you are
holding an ATM card that was issued by the Bank before
April 1999, you will need to replace your card to be
able to access the atm5 network. Cards issued
before April 1999 are. embossed with numbers that start with 7302. To
replace your card, simply. visit any of the Maybank Branches in Singapore to have your ATM card replaced free-of-charge. |
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| 6. |
Can I access the shared ATM network using my Maybank
ATM card issued by other countries such as Malaysia,
Brunei, Philippines? |
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You can access the shared ATM network with Maybank
ATM cards issued in Singapore. |
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| 7. |
My credit card functions as my ATM card as well.
Can I access the network using my credit card? |
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Yes, you can continue using your credit card for your
ATM transaction needs provided the arrangement to access
your account(s) through your credit card has not changed. |
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| 8. |
What will happen if I insert my ATM card in an ATM that is not a participating atm5 network? Would I be able to perform any transaction? |
- If it were a Maybank ATM that is not part of the atm5 network, you will still be able to perform the normal Maybank ATM services.
- If it were another participating QFB’s ATM that is not part of the atm5 network, you will receive a message that says 'your transaction could not be processed as the ATM does not participate in atm5 and that to find out more, you are to call your issuing bank'.
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| 9. |
What do I do when my card is captured at another
bank's ATM? |
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For Maybank ATM cardholders, please approach the nearest Maybank Branch to request for a replacement for your ATM card. |