| 1. |
What is the Money
Transfer Card? |
| |
The Money Transfer
Card is a signature and PIN-based debit card that
allows you to make remittances overseas. You can deposit
funds into your Card and make remittances up to the
available balance on your Card. |
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| 2. |
How do I start using
the Money Transfer Card? |
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| i. |
Open a Remittance
Card Account at any of our 22 Branches,
and you will be issued with a set of 2 Money Transfer
Cards and 1 ATM PIN. |
| ii. |
Send one of the
Money Transfer Cards to your intended recipient
overseas. |
| iii. |
Top-up the Remittance
Card Account only after you have confirmed that
your recipient has received the Card. |
| iv. |
Reveal the ATM
PIN to your recipient. |
| v. |
Your recipient
can withdraw cash at any Maybank or MasterCard/Cirrus
ATMs overseas or make purchases at any MasterCard
Electronic establishments. |
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| 3. |
Do I earn interest
on the balance of my Money Transfer Card? |
| |
No, you do not earn interest
on the available balance. |
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| 4. |
Can I use my Money
Transfer Card to make purchases via the Internet, telephone
or mail order? |
| |
No, the use of the Card
is strictly through electronic terminals only. |
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|
| 5. |
How do I withdraw cash
from ATMs in Singapore and overseas? |
| |
| i. |
For Local Cash
Withdrawal at Maybank ATMs in Singapore
Step 1 - Insert your Money Transfer Card
Step 2 - Key in your PIN
Step 3 - Select "Credit / Debit Card"
option
Step 4 - Select “Cash Withdrawal”
Step 5 - Key in the withdrawal amount
Step 6 - Retrieve your Card
Step 7 - Take your money and receipt |
| ii. |
For Local Cash
Withdrawal at QFB Shared
ATMs
Step 1 - Insert your Money Transfer Card
Step 2 - Key in your PIN
Step 3 - Select "Savings" option
Step 4 - Select “Cash Withdrawal”
Step 5 - Key in the withdrawal amount
Step 6 - Retrieve your Card
Step 7 - Take your money and receipt |
| iii. |
For Overseas
Cash Withdrawal at any Maybank or MasterCard/Maestro/Cirrus
ATMs
Step 1 - Insert your Money Transfer Card
Step 2 - Key in your PIN
Step 3 - Select "Savings" option
Step 4 - Select “Cash Withdrawal”
Step 5 - Key in the withdrawal amount
Step 6 - Retrieve your Card
Step 7 - Take your money and receipt |
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| 6. |
How can I keep a record
of my transactions? |
| |
You can view your Money
Transfer Card statements via our Maybank2u.com.sg
(Online Banking).
If you wish to receive printed statements instead, a
service fee of S$2 will be levied each month. To obtain
past copies of your statements, a S$5 service fee will
be levied per month per statement. |
| 7. |
What happens if my
Money Transfer Card gets lost or stolen? |
| |
Please call 1800-MAYBANK
(1800-629 2265) to report the loss or theft of your
Card immediately. |
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| 8. |
Will my Money Transfer
Card expire? |
| |
Yes, the Money Transfer
Card will be valid for up to 8 years. Upon
expiry, the balance on the Money Transfer Card must
be collected at of our
22 Branches
within 30 days, otherwise a S$2 service fee will be
levied per month. |
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| 9. |
How do I get a refund
for the balance on my Money Transfer Card account? |
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You may request for a
refund of the montary value remaining in the card by
submitting the completed refund form to Maybank. |
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|
| |
| i. |
Refund form can
be downloaded here
or obtained from any Maybank Branch. |
| ii. |
Registered cardmembers
may mail the completed refund form together with
a photocopy of the identity card or submit them
at any Maybank Branch. However, Non-registered
cardmembers are required to submit the form and
present their identity card personally at any
Maybank Branch. |
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| 10. |
What are the modes
of refund available? |
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The monetary value remaining
in the card can be refunded through the following ways: |
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- Transfer to a Maybank Savings/Current/Card Account
- Cashier's Order
|
| |
A handling fee of S$5
will be levied for each refund. |