| 1. |
What is Dial-A-Transfer
service? |
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The Dial-A-Transfer service
is a new emergency cash service that allows Maybank
Credit Cardmembers to transfer funds over the phone
from their credit card account to any bank account maintained
by the principal cardmember in Singapore. You can then
enjoy the flexibility to access the transferred funds
through cash withdrawal from any ATM network, including
the local and foreign banks' ATMs. They can also issue
cheques or make over-the-counter withdrawals at their
convenience. |
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| 2. |
How can I start using
the Dial-A-Transfer service? |
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You need to be a Maybank
Credit Card Principal Cardmember.
Just call our Customer Relationship Executives at 1800-MAYBANK
(1800-629 2256) to effect a transfer |
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| 3. |
Do I need to apply
for Dial-A-Transfer service? |
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No. You can use this service
without prior application. However you have to register
up to three of your designated bank accounts, maintained
in Singapore, before you can effect a funds transfer. |
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| 4. |
Are the funds transfer
effected immediately? |
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Transactions made before
4 pm on Mondays to Fridays will be effected immediately.
Transactions made after 4 pm on Mondays to Fridays as
well as on Saturdays, Sundays and Public Holidays are
effected by the next business day. |
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| 5. |
When will my bank
account be credited? |
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The time taken for the
funds to be credited into the designated accounts may
vary though most receiving banks will take between five
and 15 minutes. |
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| 6. |
Can I schedule my
funds transfers in advance? |
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No. You cannot schedule
funds transfers to your other bank account in advance
with Dial-A-Transfer service. |
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| 7. |
What is the maximum
amount for Dial-A-Transfer per day? |
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You can choose to transfer
funds up to one's available credit limit, subject to
a maximum of S$5,000 and S$10,000 for classic and gold
cardmembers respectively. |
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| 8. |
Will I be charged
for using the Dial-A-Transfer service? |
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No, there is no additional
service charge. |
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| 9. |
Will there be any
other charges incurred? |
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Yes. The prevailing cash
advance fee and charges apply. The prevailing cash advance
fee is 5% of the amount transferred or S$15, whichever
is higher. The prevailing finance charge on cash advancement
is calculated on a daily basis at 2% per month from
the date of transaction to the date of full repayment. |
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| 10. |
Can I transfer funds
to my bank account overseas? |
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No. You can only transfer
funds to your designated account maintained in Singapore. |
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| 11. |
How do I know if my
funds transfers have been successful? |
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You can check against
your designated bank accounts to confirm that the funds
are transferred. |
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| 12. |
What happens when
my fund transfers are unsuccessful? |
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For any unsuccessful transactions,
you will receive notification from us. |