How can I tell if Live Chat is a genuine service provided by Maybank? 

You can check by looking at the URL of the pop-up chat window. It starts with “https://livechat.maybank2u.com.sg/” and the page is secured with a lock.

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After the Live Chat's standard operating hours, how do I get in touch with the Bank?

Our Live Chat’s standard operating hours are from 9 am to 5 pm, Monday to Friday (excluding public holidays). 

There are several ways that you can get in touch with the Bank after Live Chat’s operating hours.  When the Live Chat button turns offline after the standard operating hours, you can leave a message with your email address.  Alternatively you can contact us on 1800 – MAYBANK
(1800 – 629 2265) or (65) 6533 5229 (Overseas).

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Any preferred system settings required to launch the Live Chat session?

Live Chat works best if you have a compatible browser such as Microsoft Internet Explorer (IE) Version 6 and below or Mozilla Firefox Version 3 and below. Customers with internet enabled smartphones can use Live Chat on their phones

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For each chat enquiry, what is the maximum number of characters that I can key in?

You can key in up to 2,000 characters per line, including spaces.

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How can I be connected to Live Chat again in the event that my computer is offline or if I get disconnected from the chat session?

In the event that your computer is offline or if you are disconnected from the chat session, all previous chat dialogue will no longer be available. To start a fresh chat session, you can always click on the Live Chat button and our next available Customer Relationship Executive will attend to your enquiries.

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