Revision in Terms and Conditions for Complimentary VIP lounge access with effect from 1 Jan 2012

Please be informed that the Terms and Conditions for Complimentary VIP lounge access will be revised with effect from 1 Jan 2012 for the following Credit Cards:

• Horizon Platinum Visa
• Premier Platinum MasterCard
• Catholic High Alumni Platinum
• Maybank Business Platinum

• Purchase of air ticket or travel package(s) must be charged to the abovementioned Maybank Credit Cards within 3 months prior to the travel date to enjoy the complimentary lounge access at Plaza Premium Lounge (Johor Bahru, Kuala Lumpur or Hong Kong), The Travelers' Lounge (Hong Kong) or a complimentary set meal at The Green Market (Singapore) (collectively referred to as "Outlets").
• Each eligible travel related transaction charged to a Card will entitle Cardmembers to only one complimentary access or one set meal regardless of the number of tickets purchased and whether the tickets purchased are one-way or for return travel.
• Each non-complimentary access and access by Cardmember upon expiry of the complimentary access validity period will be chargeable to the Cardmember at $32.00 for The Green Market set meal and $31.50 per Plaza Premium Lounge /The Travelers' Lounge access.
• Maybank reserves the right to charge the Cardmember the fees charged by the respective Outlets should there be no eligible travel related Card transaction or should the Card transaction be cancelled for any reason or should the Cardmember access the lounges more than once.
• Maybank is not the supplier of good(s) and service(s) and makes no representation as to the quality of the good(s) and service(s) provided by the Outlets. Maybank shall not be liable for any loss, injury, liabilities, expenses or damages howsoever incurred or sustained by the Cardmember by reason of, arising from or in connection with the use or consumption of any services, products or facilities at any Outlets or for any other reason.

Maybank Platinum Visa and Platinum MasterCard - Enhanced Card benefits w.e.f 15 October 2011

Please be informed that the Card benefits for Maybank Platinum Visa and Platinum MasterCard will be enhanced with effect from 15 October 2011. Existing Card benefits will cease on 14 October 2011.

Click here for full details of enhanced Card benefits with effect from 15 October 2011.

Maybank Premier Platinum MasterCard – Enhanced WE Cinemas movie privileges w.e.f 15 Oct 2011

Please be informed that the Premier Platinum MasterCard special movie prices privilege will cease on 14 October 2011. It will be replaced by enhanced movie privilege as follows:

1-for-1 movie ticket at WE-Suntec

• Limited to a redemption of 100 tickets per week by Maybank Credit Cardmember
• Valid for a maximum redemption of 2 free tickets per visit. For Box Office purchase only
• Not valid for sneaks, openings, special seats (such as Director Chair sets) or special screening (such as 3D & movie marathon)
• Promotion not valid in conjunction with other promotions, privileges, discounts, vouchers, cards, coupons, unless otherwise stated
• Valid till Mar 2012

Maybank Classic Visa Card now comes with enhanced security feature

Please be informed that Maybank Classic Visa Card now comes with enhanced security feature with effect from 30 Sep 2011.

In line with the bank's commitment to ensure customers' information security and to combat fraud, Maybank has implemented the enhanced EMV Smart Chip with Dynamic Data Authentication (DDA) feature in your Maybank Classic Visa Card.

Benefits of enhanced EMV Smart Chip Card

• EMV chip makes extraction of stored information by fraud syndicates more difficult
• The Chip’s Dynamic Data Authentication (DDA) feature can reduce the chances of your Card information being cloned and used for fraudulent transactions.

Maybank SG Facebook ‘iWin, uWin’ Campaign Lucky Draw Result

Congratulations to the 9 lucky winners. Campaign period starts from 24 June till 6 August 2011 at our Maybank SG Facebook site www.fb.com./Maybank.Sg.

Terms and Conditions (PDF)

Revision of Terms and Conditions Governing Credit Cards

With effect from 1 October 2011, please be informed that the Terms & Conditions governing all Credit Cards will be revised.

The revisions made to the Terms and Conditions are highlighted in bold as follows:

Click here to view the Maybank (Personal) Credit Card Agreement effective from 1 October 2011.

Revision of Terms and Conditions for eVibes 1+1 Karaoke at K Box wef 8 August 2011

With effect from 8 August 2011, the Terms and Conditions for eVibes 1+1 Karaoke at K Box will be revised as follows:

Revision of Terms and Conditions Governing MasterCard Electronic ATM Card

Please be informed that the Terms & Conditions governing MasterCard Electronic ATM Card will be changed with effect from 30 July 2011.

Click here for the revised Terms and Conditions Governing MasterCard Electronic ATM Card.

CreditAble Monthly Lucky Draw Result

Congratulations to the below Maybank CreditAble customer who has won S$10,000* in the CreditAble monthly lucky draw.

Revision in Rewards Infinite accumulated card spend for fee waiver

With effect from 1 August 2011, Rewards Infinite members who hold Maybank Family & Friends Platinum MasterCard will not be able to take the Family & Friends Platinum MasterCard usage into consideration for the S$18,000 accumulated card spend to enjoy Rewards Infinite fee waiver for the following year.

Please click here for more details.

Cessation of Bonus Cash Rebates for Maybank Family & Friends Platinum MasterCard

Please be informed that the following Bonus Cash Rebates promotion for Maybank Family & Friends Platinum MasterCard will be ceased with effect from 1 July 2011. Cardmembers will no longer enjoy Bonus Cash Rebates when they charge a minimum of S$12,000 to their Family & Friends Platinum MasterCard and maintain a stipulated amount on any of the following Maybank accounts as follows

Existing Family & Friends Cardmembers who qualify for the annual Bonus Cash Rebates will receive it as long as their Card Account anniversary date in 2012 is before 1 July 2012.

Revision in Rules and Regulations Governing the Savings Account(s)

Please be informed that the Rules and Regulations governing the following Accounts (collectively the “Savings Account(s)”) will be revised with effect from 10 June 2011:

• Passbook Savings Account
• Passbook Savings Account-i
• Statement Savings Account
• Minor Savings Account
• iSavvy Savings Account
• iSavvy Savings Account-i
• ePocket Account
• iSAVvy Savings Plus Account

The revised Rules and Regulations will also apply to customers who open the above Savings Account(s) with Maybank from 12 May 2011.

For details, please approach our staff.

Singapore dollar deposits placed by such persons prescribed in the Deposit Insurance and Policy Owners’ Protection Schemes Act 2011 (the “Act”) with the Bank will be insured according to the terms and up to the amounts provided for in the Act.

Enactment of the Deposit Insurance and Policy Owners’ Protection Schemes Act 2011

Deposit Insurance Act 2005 has been re-enacted as Deposit Insurance and Policy Owners' Protection Schemes Act 2011. The Deposit Insurance and Policy Owners’ Protection Schemes Act 2011 (“the Act”) comes into operation on 1 May 2011.

The maximum level of coverage under the Deposit Insurance (DI) Scheme is raised from S$20,000 to S$50,000 per depositor per DI scheme member. The coverage of the DI scheme is expanded from insuring only individuals and charities, to insuring all non-bank depositors. Non-bank depositors include sole proprietorships, partnerships, companies and unincorporated entities like associations and societies.

The Singapore Deposit Insurance Corporation (SDIC) administers the DI Scheme in Singapore. Singapore dollar denominated deposits placed with a DI Scheme member in any of its branches in Singapore are insured in accordance with the terms provided in the Act. These include deposits or monies held in:

• Savings accounts
• Fixed deposit accounts
• Current accounts
• CPF Investment Scheme and CPF Minimum Sum Scheme accounts
• Supplementary Retirement Scheme accounts
• Wadiah and Murabaha accounts

For the deposit accounts insured by the Bank, please refer to the Insured Deposit Register.

Revision of Audit Confirmation Fee with effect from 1 June 2011

With effect from 1 June 2011, our Audit Confirmation Fee for Singapore Dollar (SGD) and foreign currency accounts will be revised to S$50 per request, per period. The Fee will be subject to prevailing GST solely for borrowing accounts.

Please click here for more information.

Revision of Terms and Conditions Governing tr'eats Points Rewards Programme 2011

With effect from 1 June 2011, please be informed that the Terms & Conditions governing tr’eats Points Rewards Programme 2011 will be revised.

Click here for the revised Terms and Conditions of Rewards 2011.

Revision of Terms and Conditions Governing ATM Cards

Please be informed that the Terms & Conditions governing Maybank ATM Cards will be changed with effect from 30 April 2011.

Click here for the revised Terms and Conditions Governing Maybank ATM Cards.

Cessation of Rewards Infinite Value additional cash rebates

Please be informed that with effect from 1 March 2011, we will no longer award cash rebates for Rewards Infinite Value. All Cardmembers who have chosen cash rebates will be converted to tr'eats Points.

Frequently Asked Questions

Cessation of Maybank Business Debit Card

Please be informed that all Maybank Business Debit Cards currently in circulation and previously issued will be terminated on 31 March 2011.

Companies affected by this termination are recommended to enquire about the Maybank Business Platinum MasterCard and the qualifying criteria.

Please click here for the Frequently Asked Questions (PDF).

Pricing Update (With effect from 25 February 2011)

Revision in Interest Rate
The interest rates for the following accounts will be revised with effect from 25 February 2011.

• iSAVvy Savings Account
• iSAVvy Savings Plus Account

• iSAVvy Time Deposit

* Revised interest rates are applicable to both new and existing account(s) until further notice.
** Revised interest rates are applicable to new account(s) until further notice.

For details on the revised interest rates, please visit our Rates and Bank Charges page at www.maybank2u.com.sg.

Cessation of Catholic High Affinity Debit Card

Maybank will stop issuing Catholic High Affinity Debit Card from 10 February 2011. All Catholic High Affinity Debit Cards currently in circulation and previously issued will be terminated on 18 March 2011.

However, the Catholic High Affinity Credit Card will continue to be in force.

Revision in Minimum Default Interest (With effect from 1 March 2011)

Please be informed that the minimum default interest shall be revised as follows:

• For Home Loan and Commercial & Industrial Property Financing, the fee shall be revised to S$50.
• For Education Loan, the fee shall be revised to S$30.

Thank you for banking with Maybank.

Revision in Auto Annual Fee Waiver Criteria for Maybank Horizon Visa Platinum Card

Please be informed that the auto annual fee waiver criteria for Maybank Horizon Visa Platinum Card has been revised to minimum spend of S$12,000 per annum with effect from 1 January 2011.

Click here for more information.

Revision of Terms and Conditions Governing Prepaid Cards

Please be informed that the Terms & Conditions governing Maybank Prepaid Cards will be changed with effect from 15 January 2011.

Click here for the revised Terms and Conditions Governing Maybank Prepaid Cards.

Exchange of Maybank Prepaid Card

If you:

• have purchased a Prepaid Card between 2 January and 31 December 2010
• are holding a Maybank Money Transfer Card

you may request for a free exchange of your Prepaid Card to one that is embedded with an EMV chip for enhanced security when you use your Card.

To exchange your existing Prepaid Card which will be valid for use till 31 December 2010, please visit any of our 22 Maybank Branches from 7 January 2011 onwards.

How to request for the exchange:

• complete a Prepaid Card exchange form, and, if required, a Prepaid Card Registration Form
• present the Prepaid Card to be exchanged
• present your NRIC OR Passport with Work Permit/Employment Pass

Your replacement card will be issued on the spot, and your old Prepaid card will be destroyed at the same time.

Please refer to the set of Frequently Asked Questions for more information pertaining to the exchange of the Prepaid Cards.

Closure of Eng Wah Jubilee and Toa Payoh

Eng Wah Cinemas located at Jubilee Ang Mo Kio and Toa Payoh will be closed for renovations with immediate effect. Please be informed that redemptions will not be available and to proceed to the other outlets for redemptions.

Click here for more information.

Revision of Terms and Conditions Governing CreditAble Accounts

Please be informed that the Terms & Conditions governing CreditAble accounts will be changed with effect from 1 January 2011.

Click here for the revised Terms and Conditions Governing CreditAble Accounts

Reduction of Minimum Service Fee for APS+ and OBG Services

With effect from 1 January 2011, the minimum service fee for Automated Payment System Plus (APS+) and Outward Interbank Giro System (OBG) will be reduced from S$50 to S$30 per file.

In addition, the following service fees still apply for APS+ and OBG:

⁺ Subject to a minimum fee of S$30.00 wef 1 Jan 2011 per batch of combined items (Maybank/Non-Maybank account)

Enhanced Benefit to Maybank Family & Friends Platinum MasterCard

From 1 January 2011, the Maybank Family & Friends Platinum MasterCard will be enhanced to a full cash rebate Credit Card. In addition to 5% cash rebates at over 200 selected merchant outlets in Singapore and Malaysia, Cardmembers will also be awarded with 0.5% cash rebates instead of tr’eats Points for transactions made at non selected merchants

Click here for more details of the enhanced benefits and the FAQs.

Notice of Revision in Terms & Conditions

Our “Terms and Conditions of Internet Banking Services” have been revised. The revisions will be effective from 2 December 2010.

You may download a copy of the revised Terms and Conditions of Internet Banking Services or obtain a copy at any of our 22 Maybank Branches in Singapore.

Notice of Revision in Rules and Regulations

We have revised our Rules and Regulations governing the following Accounts (collectively the "Savings Account(s)") with effect from 20 October 2010.

• Passbook Savings Account
• Passbook Savings Account-i
• Statement Savings Account
• Minor Savings Account 
• iSAVvy Savings Account
• iSAVvy Savings Account-i
• ePocket Account
• iSAVvy Savings Plus Account

The Rules and Regulations are amended to incorporate Clause 45 for the new iSAVvy Savings Plus Account and to amend clause 40.2 for the iSAVvy Savings Account.

Click here for more

Maybank is committed to provide better service by allowing our customers to enjoy greater security on their Maybank Credit Cards, Debit Cards and registered Prepaid Cards

SMS Transaction Alerts

With our SMS Transaction Alert, you will be informed via SMS when transactions equivalent to and above the default amount¹, or your preferred threshold amount, are charged to your Card. With this service, you can be assured that any unauthorised transactions on your Card can be detected promptly. This service is available for Singapore registered mobile numbers only.

¹The default amount for various Card types is as follows:
Credit Cards – S$500 or equivalent for overseas transactions
eVibes Card - S$100 or equivalent for overseas transactions
Debit Cards – S$50 or equivalent for overseas transactions

SMS Alerts service is only applicable to Maybank Credit and/or Debit Cardmembers.

Read our new Terms & Conditions for SMS Alerts on card transactions

One-time Authorisation Code for Online Purchases (Credit, Debit and registered Prepaid Cards)

From 25 October 2010, to authenticate online purchases at participating online 3-D Secure Merchants², you will need to key in a one-time Authorisation Code, which will be sent to your mobile number or generated by your 2-Factor Authentication (2FA) Security Token device, if you are currently using one. The Authorisation Code is required from the respective Principal/Main Cardmember, Supplementary/Joint Applicant Cardmember (where applicable) or registered Prepaid Cardmember making the online purchase.

 ² 3-D Secure (3DS) protocol is used by banks worldwide to authenticate online card transactions. You will recognise the participating online 3DS merchants by the Verified by Visa or MasterCard SecureCode logos. When making your purchases online, 3DS would prompt the Cardmember to enter a password or Authorisation Code to authenticate the transaction. If the Authorisation Code is correct, the purchase transaction will be processed and completed.

Update your contact details with us now

To ensure that you receive the SMS Alerts and Authorisation Codes, please download, print and complete the relevant form³ for your Card type. With the form, you can also state your preferred threshold amount for receiving SMS Alerts.

³ For Credit Cardmembers, please use this form.
For Debit Cardmembers, please use this form.
For registered Prepaid Cardmembers, please use this form.

Issuance of MasterCard EMV chip cards

From November 2010, we are progressively replacing all MasterCard Credit and Debit Cards (without the EMV chip) issued in Singapore with EMV compliant chip cards. With the EMV Smart Chip embedded, your Card is protected against fraudulent activities such as cloning of the data encoded on the magnetic stripe.

Questions? Please refer to our list of Frequently Asked Questions for SMS Transaction Alert, One-Time Authorisation Code for Online Purchases, and Issuance of MasterCard EMV chip cards

Temporary Closure of Shaw Lido Cineplex

With effect from 1 October 2010, Shaw Lido Cineplex, located at Shaw House level 5 and 6 will be closed for renovations. Please be informed that redemptions will not be available and to proceed to the other outlets for redemptions.

Click here for more information.

Processing fees for Telegraphic Transfers and RegionLink Instant Funds Transfers

With effect from 15 October 2010, the term ‘cable charge’ applicable to telegraphic transfers and RegionLink Instant Funds Transfers will be known as ‘processing fee’.

For RegionLink Instant Funds Transfer Fees & Charges, click here.

For Telegraphic Transfer Fees & Charges, click here.

Revision in Rules and Regulations (With effect from 17 October 2010) (only applicable to customers who opened Savings Accounts with Maybank before 17 September 2010)

Please be informed that the Rules and Regulations for the following Accounts (collectively the “Savings Account(s)”) will be revised with effect from 17 October 2010:

• Passbook Savings Account
• Passbook Savings Account-i
• Statement Savings Account
• Minor Savings Account
• iSavvy Savings Account
• iSavvy Savings Account-i
• ePocket Account

For details, please approach our staff or visit our website at www.maybank2u.com.sg.

Click here to view the revised Rules & Regulations for Savings Account(s) which will be effective from 17 October 2010 (only applicable to customers who opened Savings Accounts with Maybank before 17 September 2010)

Singapore dollar deposits placed by an individual (excluding sole proprietorships and partnerships), charity or such persons prescribed in the Deposit Insurance Act 2005 (the "Act") with the Bank will be insured according to the terms and up to the amounts provided for in the Act.

Reinstatement of $10,000 COE Bid Deposit for Certificate of Entitlement (COE) in Categories A, B, C and E

We wish to highlight that the one-year period for temporary reduction of bid deposit for Certificate of Entitlements (COE) in Categories A, B, C and E from $10,000 to $5,000 will cease in end September 2010.

From the first bidding exercise in October 2010, the bid deposit will be reverted to $10,000 per COE bid application. The bid deposit for Category D will remain unchanged at $200.

Revision in Enrich Miles Redemption

Please be advised that with immediate effect, redemptions of Enrich Miles will be revised from blocks of 500 miles to 1,000 miles.

Click here to redeem.

CPF excess funds for Home Loan customers

Please be advised that with effect from 1 September 2010, any excess CPF monies of less than S$100 after taking into consideration your monthly instalment payable will not be refunded back to the CPF Board. This amount will be applied towards reduction of the principal balance outstanding in your loan account. The excess CPF payment amount will be reflected as a separate entry with description, "Excess CPF – Cap Adj". Do note that using your CPF to make capital repayment on your housing loan will make you reach the maximum CPF withdrawal limit earlier; but it will reduce the overall interest charges. If you would like to revise the sum of CPF monies to match your current monthly instalment payable, you are required to submit the relevant CPF Form. Please visit www.cpf.gov.sg to obtain a copy of the form.

SaveUp Account for Consumer Loan Customer

Consumer loan customer has an option to open SaveUp Account enjoying following benefits during tenure of the loan for purposes of servicing loan repayment, fees as well as any other charges and expenses in addition to the daily deposit transaction needs:

• Waiver of minimum balance fee
• Prevailing lowest tier of SaveUp Account interest rate

All other terms shall be as per prevailing SaveUp Account product terms and conditions

Commitment to Fair Dealing

Maybank Singapore’s Management is committed to delivering fair dealing outcomes to our customers. The Singapore Operations has implemented a Fair Dealing framework to promote and embed the fair dealing culture.

Over the last one year, we have significantly strengthened our internal processes and procedures for the sale and marketing of investment products.

These include the following:

1) Recruitment, training & remuneration structure of advisory representatives and supervisors

2) Product selection and approval process

3) Enhanced sales advisory process

4) Clear product information that customer can reasonably understand

5) Post sales - handling of complaints

Recruitment – We continue to adopt a high standard of selection criteria which includes academic qualification with relevant experience. Administration of in house assessment will be conducted during recruitment to better assess the competency level of the candidate.

Remuneration – Revised remuneration structure places greater emphasis on non-financial components such as meeting of compliance standards, sales & service quality, customer feedback/complaint and learning competency.

Training and Competency – Under the Bank’s structured training and competency programme, advisory representatives and their supervisors are required to attend at least 30 hours of continuous professional training every year and pass internal assessments set.

Product Selection and Approval Process – Product due diligence process has been enhanced with a more rigorous assessment framework.

Enhanced Sales Advisory Process – Customer information gathering process is refined to facilitate better customer profiling and needs analysis.

With the enhancements in place, customers can be assured of receiving advice that meets their financial objectives and needs while making an informed decision in selecting a suitable investment product.

The Bank has engaged PricewaterhouseCoopers LLP as the External Person ("EP") to review the action plan. Maybank Singapore has implemented the action plan taking into consideration the EP's recommendations and is committed to ensuring that the action plan is effectively implemented on an ongoing basis.