Important Notices


New currency notes for Deepavali will be available from Saturday, 7 October 2017

 

New notes for Deepavali will be available to Maybank Customers for exchange at following Branches from Saturday, 7 October 2017.

 

  • Maybank@Clementi
  • Maybank@JurongPoint
  • Maybank@nex
  • Maybank@WaterwayPoint

 

As there will be limited stocks everyday for every denomination, we seek your understanding should we run out of stock.

 

We would like to wish all our Hindu customers, Happy Diwali.

 

Renovation works and temporary branch closure at Maybank@AMK

 

Renovation works (20 September to 13 December 2017)
We wish to inform that Maybank@AMK will be undergoing renovations from 20 September to 13 December 2017 to bring you a fresh new banking experience. Please bear with us should you experience some discomfort from the dust and noise when you visit our branch during this period.

Temporary branch closure (6 November to 13 November 2017)
Do note that Maybank@AMK will be temporarily closed from 6 November to 13 November 2017 for retrofitting works. During this period, the following services will not be available:

Services unavailable

Date & Time

• Fast Cheque Deposit    

Saturday, 4 November (after 12.15 pm) to
Monday, 13 November 2017

• Counter Services

Our branch will resume operations on Tuesday, 14 November 2017. We apologise for any inconvenience that you may experience.

Alternative banking options
You may choose to bank in comfort at any of our nearby branches instead:

Branch

Address

Banking hours

Maybank@nex23 Serangoon Central
#B2-27 nex
Singapore 556083
Mondays - Saturdays           
Sundays & Public Holidays   
11 am - 7 pm
Closed
Maybank@HDBHubBlock 480 Toa Payoh Lorong 6
#01-11 HDB Hub
Singapore 310480
Mondays - Fridays         
Saturdays    
Sundays & Public Holidays                         
9.15 am -  4.45 pm
9.15 am - 12.15 pm
Closed

Alternatively, enjoy banking 24/7 with Maybank Online / Mobile Banking.

Early Termination of Maybank Saver Series 6 Structured Deposit - SGD Tranche

 

Thank you for investing in Maybank Saver Series 6 (SGD) Structured Deposit.

We wish to inform you that the Bank has exercised its option of early termination of our Maybank Saver Series 6 (SGD) Structured Deposit on 11 September 2017.

The full principal amount and final coupon payout as shown in the Structured Deposit Interest Payout Advice will be credited into your designated Maybank savings or current account automatically within 14 working days from 18 September 2017.

There shall be no further interest payments on the Maybank Saver Series 6 (SGD) Structured Deposit as it will cease to exist on 18 September 2017.

Please contact your Relationship Manager or Financial Advisor should you require any clarifications on the above matter.

Thank you for choosing Maybank and we look forward to your continued support.

Updates on atm5 network

 

With effect from 4 August 2017 at 1800 hours, ANZ will no longer be part of the atm5 network. As such, you will not be able to use your Maybank Platinum Debit or Maybank Credit Cards at ANZ ATMs for atm5 transactions. You can continue to enjoy free cash withdrawal and balance enquiry services, when you use Maybank ATMs or any participating ATM of other member banks from the atm5 network.

 

Revision and Cessation of Complimentary Insurances in selected Maybank Savings Accounts (Effective from 16 July 2017)

 

1. Revision of complimentary insurance in Maybank Youngstarz Savings Account:

 
Current
New
(Effective 16 July 2017)
Eligibility: Minimum balance in the account to qualify
S$2,000
S$5,000
Personal Accident/Death Coverage
8 times of account balance
or S$400,000, whichever is lower
S$15,000
Hospital Cash for Hand, Foot & Mouth Disease Coverage
S$200 per day
(capped at S$5,000 per incident)
S$100 per day
(capped at S$2,500 per incident)
NEW Outpatient Benefit for Hand, Foot & Mouth Disease
N.A.
S$100 per incident
(capped at S$200 per year)

2. Cessation of complimentary Personal Accident Insurance and Travel Insurances coverage in Maybank iSAVvy Savings Account, iSAVvy Savings Plus Account and Prestige Savings Accounts.


Should you require clarifications or assistance, please do not hesitate to speak to our branch staff or Customer Relationship Executives on (1800-MAYBANK) 1800-629 2265.

 

Default Interest Rate on Maybank CreditAble Account (Effective 1 August 2017)

 

Please be informed that with effect from 1 August 2017, a default interest rate of 25.8% p.a. will be applied on your Maybank CreditAble account the day after the due date if the minimum payment is not made for two consecutive statements. The interest rate will be reinstated to the prevailing interest rate the day after your next statement date once the outstanding minimum payments are made for two consecutive statements on or before the respective payment due dates.


Click here to view the CreditAble fees and charges.

 

Early Termination of Maybank Saver Series 4 Structured Deposit – SGD Tranche

 

Thank you for investing in Maybank Saver Series 4 Structured Deposit.

We wish to inform you that the Bank has exercised its option of early termination of our Maybank Saver Series 4 Structured Deposit on 12 June 2017.

The full principal amount and final coupon payout as shown in the Structured Deposit Interest Payout Advice will be credited into your designated Maybank savings or current account automatically within 14 working days from 19 June 2017.

There shall be no further interest payments on the Maybank Saver Series 4 Structured Deposit as it will cease to exist on 19 June 2017.

Please contact your Relationship Manager or Financial Advisor should you require any clarifications on the above matter.Thank you for choosing Maybank and we look forward to your continued support.

 

Maybank Visa Card Security Features Enhancement

 

For Maybank Diamante Visa Infinite Cardmembers


The Maybank Diamante Visa Infinite Card is now equipped with enhanced security features to ensure worldwide transactions are seamless and secure.


Cardmembers will receive the new Card starting from 25 May 2017.


To ensure a smooth transition, please activate your new Card(s) immediately because your existing Card(s) will now expire by 30 June 2017. As a security measure, please cut your existing Card(s) into half.  


Should you require any assistance, please call our Cards Priority Customer Service on 1800-533 8808.


For Card activation instructions, please click here.



For Maybank Visa Infinite Cardmembers


The Maybank Visa Infinite Card is now equipped with enhanced security features to ensure worldwide transactions are seamless and secure.


Cardmembers will receive the new Card starting from 25 May 2017.


To ensure a smooth transition, please activate your new Card(s) immediately because your existing Card(s) will now expire by 30 June 2017. As a security measure, please cut your existing Card(s) into half.  


Should you require any assistance, please call our Cards Priority Customer Service on 1800-533 8808.


For Card activation instructions, please click here.



For Maybank Horizon Visa Signature Cardmembers


The Maybank Horizon Visa Signature Card is now equipped with enhanced security features to ensure worldwide transactions are seamless and secure.


Cardmembers will receive the new Card starting from 30 May 2017.


To ensure a smooth transition, please activate your new Card(s) immediately because your existing Card(s) will now expire by 30 June 2017. As a security measure, please cut your existing Card(s) into half.  


Should you require any assistance, please call 1800-629 2265 or (65) 6533 5229 (Overseas).


For Card activation instructions, please click here.

Revision of Additional Terms Governing Islamic Term Deposits

 

Please be informed that the current "Additional Terms Governing Islamic Term Deposits" will be revised with effect from 1 July 2017.

These terms shall be applicable for Singapore Dollar Term Deposit-i and Foreign Currency Term Deposit-i.

The salient revisions made are with reference to the following:

  • Update in clause 7(d) (Collection, Use or Disclosure of Information) of the Schedule Agency Terms and Conditions

You may wish to click on Additional Terms Governing Islamic Term Deposits for the updated copies or approach any of our Branch Executives.

 

Overseas Mastercard Credit Card Payment

 

Please be informed that with effect from 24 June 2017, internet banking payment for "Overseas Mastercard" bills will no longer be available.

 

Cessation of Complimentary Airport Lounge Access Programme for Maybank Horizon Platinum Visa Card (Effective 1st July 2017)

With effect from 1 July 2017, Maybank Horizon Platinum Visa Cardmembers will no longer enjoy the following Airport Lounge Access Programme benefits:

  • Complimentary access to selected VIP airport lounges with an Eligible Travel-Related Transaction.
  • 20% off walk-in rates for Cardmember's guest(s) at participating Plaza Premium Lounge outlets.


Cardmembers who have made Eligible Travel-Related Transactions before 1 July 2017 will have up to 30 September 2017 to enjoy the above-mentioned benefits.

Cardmembers who wish to continue enjoying the benefits of the complimentary Airport Lounge Access Programme may apply for the Maybank Horizon Visa Signature Card.

Should you require clarifications or assistance, please do not hesitate to speak to our Branch Staff or Customer Relationship Executives on (1800-MAYBANK) 1800-629 2265.


Extract of Complimentary Airport Lounge Access Programme Terms and Conditions (Revised)

  • The Complimentary Airport Lounge Access Programme will cease with effect from 1 July 2017. Cardmembers who have made Eligible Travel-Related Transactions (defined below) which are posted to the Card account before 1 July 2017 will have up to 30 September 2017 to redeem the complimentary lounge accesses, in accordance to the terms and conditions set out below.
  • Complimentary lounge access is only valid at Ambassador Transit Lounge at Singapore Changi Airport and Plaza Premium Lounge at Singapore Changi Airport, Kuala Lumpur International Airport and Hong Kong International Airport.
  • A minimum spend of S$400 in a single transaction on air tickets or travel packages charged to the Card within 3 months prior to the date of lounge access (“Eligible Travel-Related Transaction”) will entitle Cardmembers to only one complimentary access regardless of the number of tickets purchased and whether the tickets purchased are one-way or for return travel.
  • Each Cardmember may redeem a maximum of one (1) complimentary lounge access per day.
  • Access to lounge without an Eligible Travel-Related Transaction will be charged at S$44.94 (includes GST).
  • Maybank reserves the right to charge the Cardmember the airport lounge fees should the Eligible Travel-Related Transaction be cancelled for any reason, should the Cardmember access the lounges more than once, or gain complimentary access to the airport lounges from 1 July 2017 onwards without an Eligible Travel-Related Transaction posted before 1 July 2017, regardless being granted access by the airport lounge staff.
  • Payment must be made with the Card to enjoy 20% off walk-in rates for Cardmember's guest(s) at Plaza Premium Lounge.


Click here for full details on the Maybank Horizon Platinum Visa Card.

 

Maybank Mercedes-Benz E-Class with COE Lucky Draw Winner Announcement

 

Congratulations to the winner of the Maybank Mercedes-Benz E-Class with COE Lucky Draw!

NameIC No.
Lilian Ang Xuanni
SXXXX396B

 

 

Demand Draft in Euro

 

Please be informed that with effect from 4 May 2017, Demand Drafts in Euro will no longer be issued at our branches and on Maybank Online Banking and Business Internet Banking.

 

Revision to Terms and Conditions governing Maybank TREATS Points Rewards Programme

(Effective Date: 16 May 2017)


Please be informed that the Terms and Conditions governing Maybank TREATS Points Rewards Programme will be amended to exclude additional transactions.

Clause 2.2

The following transactions are excluded from the awarding of TREATS Points:

  1. Cash Advances
  2. FlexiCash
  3. FlexiPay
  4. Fund Transfer
  5. 0% Interest Instalment Plans
  6. Annual fees
  7. Interest charges
  8. Late payment charges
  9. Finance charges
  10. Other miscellaneous fees & charges
  11. AXS and SAM transactions
  12. Skrill transactions

Please refer to the revised full Terms and Conditions here.

 

Revisions to Terms and Conditions governing Maybank Horizon Visa Signature Card

(Effective Date: 16 May 2017)

 

Please note that the following transactions will be excluded from the accumulation of S$300 minimum monthly spend to earn Bonus TREATS Points on the Maybank Horizon Visa Signature Card:


  • AXS transactions
  • SAM transactions

Please refer to the full revised Terms and Conditions here.


For details on the Maybank Horizon Visa Signature Card, please click here.


 

Avoid possible suspension of your unsecured credit facilities

 

Please take note to reduce your outstanding interest-bearing balances on credit cards and other unsecured credit facilities that you may have with all financial institutions in Singapore to less than 18 times of your monthly income from June 2017 as per MAS regulations.


 

Revision to Terms and Conditions governing CreditAble Accounts

(Effective Date : 1 May 2017)

 

Please be informed that the Terms and Condition governing CreditAble Accounts will be amended to include the below:


Clause 14.3 – Bank’s Discretion


Click here to view the full Terms and Conditions.


 

Ceased Issuance of the Maybank Horizon Platinum Visa Card

 

The Maybank Horizon Platinum Visa Card will no longer be issued to applicants.

With effect from 1st March 2017, applicants of this Maybank Horizon Platinum Visa Card will be issued the new Maybank Horizon Visa Signature Card upon successful application. Find out more here.

 

View your account summary online without the need for One-Time-Password (OTP)

 

From 20 January 2017, you will be able to view your account summary when you log in to Maybank Online Banking or Mobile Banking using only your Username and Password, without the need for OTP.


For full access to your account and to perform online transactions, OTP is still required.


Please click here to find out more.


 

Revision to Terms and Conditions of Internet Banking Services

(Effective Date : 21 November 2016)

 

Please be informed that the Terms and Conditions of our Internet Banking Services have been amended to include the following:

 

  • Revision of Clause 3.2(c) – Alteration and limits

 

Click here to view the full Terms and Conditions.

 

Maybank Visa Infinite Card Visa payWave Enhancement

 

For Maybank Diamante Visa Infinite Cardmembers

The Maybank Diamante Visa Infinite Card is now enhanced with Visa payWave for ease of contactless payments.

Cardmembers will receive the new contactless Card starting from 7th October 2016.

To ensure a smooth transition, please activate your new Card(s) immediately because your existing Card(s) will now expire by 31 December 2016. As a security measure, please cut your existing Card(s) into half.

Should you require any assistance, please call our Cards Priority Customer Service on 1800-533 8808.

For Card activation instructions, please click here.

For Maybank Visa Infinite Cardmembers

The Maybank Visa Infinite Card is now enhanced with Visa payWave for ease of contactless payments and will bear a new card design.

Old Card Design
New Card Design

Cardmembers who have received or are currently holding on to the old Card design will receive the new contactless Card starting from 7th October 2016.

To ensure a smooth transition, please activate your new Card(s) immediately because your existing Card(s) will now expire by 31 December 2016. As a security measure, please cut your existing Card(s) into half.

Should you require any assistance, please call our Cards Priority Customer Service on 1800-533 8808.

For Card activation instructions, please click here.

For more details on the Maybank Visa Infinite Card, please click here.

 

Revision to Terms and Conditions of Internet Banking Services

(Effective Date: 25 September 2016)

 

Please be informed that the Terms and Conditions of our Internet Banking Services have been amended to include the following:

  • Addition of the Definition of “Electronic Alert”
  • Elaborations on the definition of “Security Code”
  • Revision of Clause 13.0 Electronic Alerts and One-Time Password

Please click here to view the revised full Terms and Conditions.

Security enhancements for Maybank Online Banking and Business Internet Banking

 

With effect from October 2016, the adding of Payees, performing high-value fund transfers and update of contact details via Maybank Online Banking and Business Internet Banking will require an SMS Transaction Signing Code to be sent to your registered mobile phone number on our records. You will need to key this SMS code into your New Security Token for the latter to generate a 6-digit One Time Password, which is required to complete the above type of transactions.

We highly recommend that you register your mobile phone number with us by 31 August 2016 to avoid service disruption due to the new security feature. In addition to SMS alerts, we will also be sending you email notifications for some of your transactions.

How to register your mobile phone number and email address?

For Maybank Online Banking users
You may register your mobile number and email address through any of the channels below:

• Maybank Online BankingUpdate requires 3 business days
• BranchesImmediate update; available during business hours
• Maybank ATMs (not applicable for email address update)Immediate update; available 24/7
eServices FormUpdate requires 5 business days

For Maybank Business Internet Banking users
You may register/update your mobile phone number and email address by completing the Update of Customer Contacts (BIB) form.

Questions? Our FAQs may help.

 

Revisions to the terms and conditions for Maybank TREATS Points Rewards Programme (Effective: 1 September 2016)

 

From 1 September 2016, Maybank TREATS Points will expire one calendar year from the quarterly period in which they are earned, as demonstrated below.

TREATS Points earned betweenTREATS Points Expiry Date
Jan - Mar 201731 Mar 2018
Apr - Jun 201730 Jun 2018
Jul - Sep 201730 Sep 2018
Oct - Dec 201731 Dec 2018

Maybank Visa Infinite, Maybank World MasterCard, Maybank Catholic High Alumni Platinum Associates Cardmembers and Cardmembers currently enrolled into the Rewards Infinite Programme will still continue to enjoy non-expiry of TREATS Points.

In addition to the above, there are other revisions to the terms and conditions of Maybank TREATS Point Rewards Programme.

For more information, please refer to the following:

 

 

Security Advisory - Scam Alerts

 

We would like to bring to your attention that there is a phishing campaign targeting Singapore residents by posing as bank staff in order to phish for personal and/or bank account information.

Tips to protect yourself from being a victim of such scams.

  1. Be alert and never give out any sensitive personal information (including login passwords or one-time passwords) over the phone or via email. Our staff will never ask you for such information.
  2. Do not remit money based on the advice of unsolicited callers.
  3. If you receive such calls or have disclosed your personal or bank account information to unsolicited callers, please call our customer service hotline at 1800-MAYBANK (1800-629 2265) (local) or (65) 6533 5229 (overseas) immediately. 
  4. For more information on such and other related scams, please visit http://www.scamalert.sg and http://www.police.gov.sg/news-and-publications/media-releases/20160608_others_impersonation_scam.

MYOB supports Maybank Payroll (APS+) File Format

 

You can now make online salary transfer to your employees with Maybank account and other Banks with MYOB Payroll and MYOB Premier Plus.

MYOB Payroll and MYOB Premier Plus can easily generate Maybank APS+ file with a click of a button to perform online salary payments via Maybank Business Internet Banking (BIB).

Earn up to S$300 rewards while enjoying exclusive offers on MYOB software purchase. Click here to find out more.

Questions? Our FAQs may help.

 

Revision to Maybank Rules and Regulations Governing Savings Accounts
(Effective from 15 August 2016)

 

Please be informed that our Rules and Regulations Governing Savings Accounts (clause 14) will be revised from 15 August 2016, with key changes as summarised below:

  • Any transaction resulting in the account balance falling below the minimum balance of S$10.00 (or such other amount as we may determine) is not permissible
  • The above minimum balance shall not be available for use for any transaction or purpose


Should you need clarifications on the above matter, please approach our Branch Staff or speak to our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265).


The full revised Rules and Regulations Governing Savings Accounts is available at our website: www.maybank2u.com.sg


 

New File Format for APS+ and OBG Files

 

In March 2015, the Association of Banks in Singapore (ABS) led an industry-wide initiative to upgrade the GIRO payments infrastructure to be in line with ISO 20022 standard. Maybank Business Internet Banking Automated Payment System Plus (APS+)/Outward Interbank GIRO (OBG) services subscriber are such that you can now enjoy:

  • Hassle-free set up of payment instructions, without any bank branch code needed.
  • Easier identification and reconciliation as more transaction description can be captured.

To prevent any operational/service impact to you, our system had been enhanced to support both old and new data entry format for APS+ (Payment by File Upload)/OBG since then. However, to comply with industry standard, the acceptance of the old file format will cease with effect from 30 September 2016. If you have not already done so, you are strongly encouraged to switch to the new data entry format shown below before this deadline to avoid any operational or service disruption.

Please refer to the following for changes applicable to the new data entry formats, with immediate effect:

Example 1:  APS+ (applicable to Payment by File Upload only)

Example 2: OBG

Questions? Our FAQs may help.

 

Revisions to the terms and conditions of cash rebate earned under Maybank Family & Friends Card and Maybank Platinum Visa Card

 

With effect from 1 August 2016, Maybank Family & Friends Card and Maybank Platinum Visa Card cash rebate promotions will be subject to revised terms and conditions.

We would like to highlight the key change as follows:

Cash rebates earned under the “Maybank Platinum Visa Card 0.3% cash rebate on overseas spend” and “Maybank Family & Friends Card 5% cash rebate” promotions will be credited to the respective card account by the following month.

Please click below for the revised terms and conditions of

 

Revision to Early Settlement Fee for CreditAble Term Loan (Effective from 15 July 2016)

 

Please be informed that with effect from 15 July 2016, Early Settlement Fee for CreditAble Term Loan will be revised to 3% of the outstanding loan amount, or S$200, whichever is higher.

 

Revised Business Internet Banking (BIB) fee charges

28 April 2016

 

Please be informed that we have revised our fees for the following services.

 

Interbank Funds Transfer Within Minutes (via FAST)

Kindly take note of the new pricing affecting all Business Internet Banking users when an outward funds transfer via FAST is performed.

Transaction Type
Revised Pricing
Current
Effective from 1 June 2016
Interbank funds transfer via FAST
S$0.20 per transaction
S$1.00 per transaction

 

New sign-ups for Automated Payment System Plus (APS+) and Outward Interbank Giro System (OBG)

For customers that sign-up to the service from 1 June 2016 onwards, the following fees will apply when any of the transactions below are performed. There will be no change in fees for customers who signed up for the service prior to 1 June 2016.

Transaction Type
Revised Pricing
Effective from 1 June 2016
(only valid for new service sign ups)
Payment to / Collection from non Maybank account
S$0.20 per record 
Payment to / Collection from Maybank account
Waived
Minimum fee per batch
Waived

Should you require clarification or assistance, kindly speak to your relationship manager or call our Business Banking Hotline at 1800-777 0022, 9 am to 6 pm, Mondays to Fridays, excluding Public Holidays.

 

Impact of HSBC’s local incorporation on funds transfers involving HSBC accounts (Effective : 9 May 2016)

 

With effect from 9 May 2016, following the local incorporation of HSBC’s Retail Banking and Wealth Management business, separate bank legal entity names and corresponding Bank Identifier Codes (BIC) shall be used for funds transfers involving HSBC personal and corporate accounts, as shown below: 

 

HSBC corporate accounts 
Bank's full name: The Hongkong and Shanghai Banking Corporation Limited, Singapore Branch
SWIFT Bank Identifier Code (BIC): HSBCSGSG
Bank Code: 7232
FAST Bank Description: Hongkong and Shanghai Banking Corp

HSBC personal accounts 
Bank's full name: HSBC Bank (Singapore) Limited
SWIFT Bank Identifier Code (BIC): HSBCSGS2
Bank Code: 9548
FAST Bank Description: HSBC Bank (Singapore) Ltd

Therefore, from 9 May 2016, do ensure that the correct banking information is reflected in your instructions for funds transfers involving the 2 types of HSBC accounts, in order for your transactions to be processed successfully. This includes funds transfers made via FAST, GIRO, MEPS, APS+/OBG and telegraphic transfers, among others.

Should you need clarifications, please call us at (1800-MAYBANK) 1800-629 2265 or (65) 6533 5229 (from overseas) or visit HSBC notice.

 

Revisions to the Maybank Visa Infinite Card

 

  • Increase in TREATS Points awarded for foreign currency transactions (Effective: 15 April 2016)
    Every S$1 in foreign currency transactions charged to the Maybank Visa Infinite Card (“Card”) will earn 5 TREATS Points. This is equivalent to a conversion rate of 2 air miles with every S$1 spent. 

  • Priority Pass™ membership renewal criteria (Effective: 15 April 2016)
    For Maybank Visa Infinite Cardmembers with Priority Pass™ memberships issued via the Card Programme, renewal of the membership shall be subject to one of the following criteria:
    (i) Payment of Maybank Visa Infinite Card Annual Fee; OR
    (ii) A minimum of S$60,000 spend in previous card anniversary year

  • Reduction of Annual Fee (Effective: 1 May 2016) 
    Maybank Visa Infinite Card Annual Fee will be reduced to S$600 (excluding GST), for Cardmembers whose Annual Fee is due from 1 May 2016 onwards.

Click here for full details.

 

Maybank welcomes Etiqa Insurance Specialists aboard (Effective : 1 April 2016)

 

With effect from 1 April 2016, Etiqa Insurance Specialists will be staff of Maybank as part of the Bank's commitment to serve our customers more holistically. 


Henceforth, you can approach any of our Maybank appointed representatives for your insurance servicing matters as well as for a comprehensive plan on your investments and life insurance needs.


Start your journey to meet your financial goals today.

 

 

Revisions to Terms and Conditions of Internet Banking Services

(Effective Date : 1 December 2015)

 

Please be informed that the Terms and Condition of the Internet Banking Services has been amended to include the below:

 

Clause 13.0 SMS Alerts and One-Time Password

 

Click here to view the full Terms and Conditions.

 

Revisions to the terms and conditions for complimentary access to JetQuay on Maybank World MasterCard (Effective: 18 April 2016)

 

With effect from 18 April 2016, Maybank World MasterCard will be subject to revised terms and conditions.

We would like to highlight some of the key changes as follows:

  • To redeem one complimentary JetQuay Service, a Minimum Spend is required of the card. This Minimum Spend will be lowered to S$1,000, from 18 April 2016, onwards.
  • Complimentary JetQuay Service is subject to availability on a first-come-first-served basis and each Cardmember is limited to a maximum redemption of two complimentary JetQuay Services per month.
  • Maybank Premier Wealth World MasterCard Cardmembers are entitled to two complimentary JetQuay Services per year, with no Minimum Spend required. To redeem more complimentary JetQuay Services requires the Minimum Spend on a Travel Transaction.

With effect from 18 April 2016, new Terms and Conditions apply.

Please click here for the revised Terms & Conditions.

Please click here for JetQuay Terms & Conditions.

 

 

Revision of Non-Residential Mortgage Board Rate (NMBR) to 5.50% p.a.
(Effective: 23 March 2016)

 

Please be informed that our NMBR will be revised from 5.00% p.a. to 5.50% p.a., effective from 23 March 2016.

Should you require clarifications or assistance, please speak to our Customer Relationship Executives on
(1800-MAYBANK) 1800-629 2265.

 

 

iSAVvy Savings or iSAVvy Savings Plus account holders applying for Maybank Horizon Platinum Visa Card will no longer enjoy 10-year annual fee waiver

 

(Effective: 2 March 2016)

With effect from 2 March 2016, holders of iSAVvy Savings Account and iSAVvy Savings Plus Account applying for Horizon Platinum Visa Card will no longer enjoy 10-year annual fee waiver.

Should you require clarifications or assistance, please do not hesitate to speak to our Customer Relationship Executives on (1800-MAYBANK) 1800-629 2265.

 

SMS Transaction Signing Code for adding of new payee for Telegraphic Transfer

 

Starting 28 February 2016, adding of new payees for Telegraphic Transfers will require an SMS Transaction Signing Code which will be sent to your mobile phone number(s) registered with the bank. You will need this SMS code to be entered into your Security Token to generate a One-Time-Password(OTP). Without this OTP, transaction signing cannot be completed and you will not be able to add new payees for Telegraphic Transfers.


For more details check out our FAQ.


 

Revision of the Home Loan Board Rate – Singapore Residential Financing Rate (SRFR)

 

Please be informed that the SRFR will be revised from 3.75% p.a. to 4.00% p.a. with effect from 18 February 2016.


Since the introduction of the Singapore Residential Financing Rate (SRFR) in 2007, this is the first time a revision will be made. The revision is undertaken after much consideration and in view of the prevailing market conditions.

Your loan interest rate and monthly instalment will be affected by this SRFR revision if your  loan interest rate is pegged:

  1. at SRFR OR
  2. below the SRFR (for example, SRFR less 1.10% per annum) OR
  3. above the SRFR (for example, SRFR plus 0.50% per annum)


How much will your monthly instalment be revised?

Your monthly instalment will increase as a result of this SRFR revision. The increase in monthly instalment amount is estimated at S$12 for every S$100,000 loan.

However, your monthly instalment will not be revised immediately, we will write to you in March 2016 to inform you of your revised monthly instalment which will commence from April 2016.


Using CPF funds to service your monthly instalment?

For private property
If you are using your CPF funds (partially or fully) to service your monthly instalment, you may submit your application for revision :

  1. with your SingPass online via CPF Board website.
  2. using the CPF form 4B : “Application to Use CPF savings to Repay Housing Loan for Private Property (PPS Form 4B)”, which can be located on CPF Board website.

You may wish to note the processing period required by CPF Board for effecting such revisions, as any shortfall in the amount received by the bank through CPF Board will be debited from your designated Maybank loan servicing deposit account.

For HDB property
If you have previously submitted the “Letter of Authorisation” to the bank, any revision to your monthly instalment will be automatically updated with the CPF Board hence no further action is required on your part.

If you have not submitted the “Letter of Authorisation” previously and you are using your CPF funds (partially or fully) to service your monthly instalment, you may submit your application for revision :

  1. with your SingPass online via CPF Board website.
  2. using the CPF form HBL/4 : “Application to Use CPF savings for Partial/Full Repayment of Housing Loan or Revision/Cessation of Monthly CPF Deduction of HDB Flat Financed with Bank Loan”, which can be located on CPF Board website.

You may wish to note the processing period required by CPF Board for effecting such revisions, as any shortfall in the amount received by the bank through CPF Board will be debited from your designated Maybank loan servicing deposit account.

To find out if you have previously submitted the “Letter of Authorisation”, you can call us at 1800 629 2265 (1800 MAYBANK).

 

Congratulations to all the winners of the iLove Mobile Banking Lucky Draw

 

PrizesDescriptionNameNRIC No.
1st PrizeMacBook Pro Retina Display 13.3”LEE TECK SIANG SXXXX459Z
2nd PrizeSamsung Note EdgeLOW CONG JINSXXXX050B
3rd PrizeSamsung Note EdgeTOO CALLIESXXXX701C
4th PrizeiPad Air2 64GB (Wi-Fi + LTE)SAW SIEW LANSXXXX062G
5th PrizeiPad Air2 64GB (Wi-Fi + LTE)PU XINHONGSXXXX061I
6th PrizeiPad Air2 64GB (Wi-Fi + LTE)TANG SOON HONGSXXXX749J
7th PrizeiPad Mini 64GB (Wi-Fi + LTE)TEO KWEE FEANGSXXXX210E
8th PrizeiPad Mini 64GB (Wi-Fi + LTE)TEO SOO LING SXXXX775F
9th PrizeSamsung Tab 10.5” 32GB (Bronze) EE PEISHANSXXXX143B
10th PrizeSamsung Tab 10.5” 32GB (Bronze) FRANCIS CHIN SXXXX707A
11th PrizeSamsung Tab 8.4” 16GB (Bronze)KOH CHENG SIANG SXXXX474C
12th PrizeSamsung Tab 8.4” 16GB (Bronze)LOW MING FEI SXXXX382H

 


Implementation of new service fee on overdrafts against Effects Not Cleared (ENC)
(Effective: 2 January 2016)

 

Please be informed that with effect from 2 January 2016, the following service fee will be imposed on overdrafts against Effects Not Cleared:

SGD ChequesS$50 per cheque or item
USD ChequesUS$30 per cheque or item

 

Adjustment of service fee on SGD cheques returned due to insufficient funds
(Effective 2 January 2016)

 

Please be informed that with effect from 2 January 2016, our service fee for SGD cheques returned due to insufficient funds will be adjusted to S$50 per cheque.

 

Results of Vault of Memories Contest

 

Congratulations to the lucky winners of the Vault of Memories Contest.

PrizeIC No.Name
S$1,000 cash prizeSXXXX645ZKHAIRONISHA B. A. R.
S$600 cash prize SXXXX096BGOH K. L. M.
S$400 cash prizeSXXXX705ZYAP K. L. I.

All winners have been notified and their winnings credited to their eligible Maybank account.

 

Updates On Maybank ATM Operations

 

Please be informed of the following ATM operating schedule for your banking convenience:

  • The ATM located at The Grandstand will stop operations from 30 November 2015.
  • A new ATM located at Wisma Artria #B1-K2 will start operations from 1 December 2015.

 

Revisions to Interest Rate and Annual Fee on Maybank CreditAble Account
(Effective from 15 December 2015)

 

Please be informed that with effect from 15 December 2015, the following revisions will apply to your Maybank CreditAble Account:


  • The Prevailing Interest Rate will be revised to 19.8% p.a.
  • The Annual Fee will be revised to S$80

 

Credit card transactions at Skrill.com will no longer be awarded Bonus TREATS Points

 

Please be informed that all posted transactions made at Skrill.com charged to the following credit cards will no longer be awarded bonus TREATS Points with effect from the dates indicated below:

Credit CardsEffective Date

Maybank Horizon Platinum Visa

1 December 2015

Maybank Manchester United Platinum Visa

1 December 2015

Maybank Visa Infinite

1 January 2016

 

Inward Funds Transfer (IFT) service

 

New Inward Funds Transfer service will speed up your transfers!
We are pleased to announce the new Inward Funds Transfer (IFT) service that will make online transfer of funds from your accounts with other banks to Maybank, that much faster. The new online IFT will be available from 19 November 2015.


Discontinuation of your existing IFT
Please be informed that any existing IFT arrangement on your account will be discontinued with effect from 18 November 2015. You are required to submit a fresh application for our new IFT service which is available for download at maybank.sg/iftform.


You may wish to visit maybank.sg/ift to learn more on the new Inward Funds Transfer service.

 

Cessation of Maybank Enhanced Share Financing Scheme. (Effective : 1 Nov 2015)

 

As part of business alignment, the above share financing scheme will no longer be available from 1 November 2015.

Should you require clarifications or assistance, please do not hesitate to speak to our Customer Relationship Executives on (1800-MAYBANK) 1800-629 2265.

 

 

Revisions to terms and conditions of Maybank Visa Infinite Card, relating to JetQuay access, airport limousine transfers and travel insurance

(Effective: 6 August 2015)

 

We wish to inform you that from 6 August 2015, the terms and conditions of Maybank Visa Infinite Card will be revised with key changes as summarised below:

  • With a minimum spend of S$3,000 in a calendar month, Principal Cardmember is eligible to book either 2 airport limousine transfers or 2 JetQuay access in the next calendar month. These bookings are to be made in advance, at least 3 days and up to 2 months before the actual date of airport limousine transfer or JetQuay access.
  • Combination of 1 airport transfer and 1JetQuay access is not permitted.
  • Complimentary travel insurance will provide up to S$1 million in coverage

Here are the revised terms and conditions relating to the airport limousine transfers and JetQuay access for your reference.

You may wish to check out the Certificate of Insurance under the new travel policy here.

For clarifications on the revised terms and conditions, please do not hesitate to call Cards Priority Customer Service on 1800 533 8808

Revision of Cheque Collection Time

 

From 1 June 2015, local USD cheques will be collected at 1.00 pm instead of 2.00 pm.

All cheques deposited after cheque collection time will be credited to the account on the next business day.

 

Revision of Finance Charge for Maybank Business Platinum Mastercard

 

With effect from 18 May 2015, the finance charge on the Maybank Business Platinum MasterCard will be adjusted from 18% to 20% p.a.


Please click here for the revised Credit Card Agreement (effective 15 April 2015)

 

Interbank GIRO infrastructure upgrade

 

We have completed our Interbank GIRO infrastructure enhancement upgrade, led by the Association of Banks in Singapore (ABS), and we are pleased to inform you that you can now enjoy the following benefits:


  • Hassle-free set up of payment instructions, without any bank branch code needed
  • Easier identification and reconciliation as more payment information can be captured

These benefits are available to customers using the following channels and services:



Phase out of Maybank ATM cards with only magnetic stripe

Effective from 31 March 2015

 

In line with industry guidelines from the Monetary Authority of Singapore to replace all magnetic stripe cards with EMV Smart Chip cards, all Maybank ATM cards with only magnetic stripe, will be phased out by 31 March 2015. Henceforth, our ATMs will no longer accept these cards.


To access your Maybank accounts via our ATMs, you can apply for the Maybank Platinum Debit Card at any of our 21 Branches. The Debit Card comes with an EMV chip to ensure greater security for all your atm transactions and combines all the features and benefits of a MasterCard platinum debit card, ATM card and NETS FlashPay card in a single card, to meet all your shopping, commuting and cash withdrawal needs.


Click here to find out more about the Maybank Platinum Debit Card.


Should you have further queries, please do not hesitate to contact our friendly Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (from overseas).

 

Revisions to terms and conditions for Maybank credit cards, eVibes and debit ATM card agreements

(Effective: 1 April 2015)

 

With effect from 1 April 2015, the agreements for our credit cards, eVibes Card and Debit ATM Card, will be revised with changes made to the section entitled, “Card Transactions in Foreign Currencies and Transactions Processed Overseas”.    


Please click here for the revised Credit Card Agreement (effective 1 April 2015)


Please click here for the revised eVibes Agreement (effective 1 April 2015)


Please click here for the revised Maybank Debit ATM Card Agreement (effective 1 April 2015)

 

Revision in Rules and Regulations Governing Foreign Currency Time Deposit Accounts / iSAVvy Foreign Currency Time Deposit Accounts

(effective from 2 March 2015)

 

Please be informed that the present Rules and Regulations Governing Foreign Currency Time Deposit Accounts/iSAVvy Foreign Currency Time Deposit Accounts has been updated to include new clauses on Additional Rules and Regulations Governing Non-Convertible Currencies (clause 29), with effect from 2 March 2015.

 

Rules and Regulations Governing Foreign Currency Time Deposit Accounts/iSAVvy Foreign Currency Time Deposit Accounts (effective from 2 March 2015)

 

Results of Maybank Mobile Banking Lucky Draw

 

Congratulations to the lucky winners of the Maybank Mobile Banking Lucky Draw.

PrizeIC No.Name
S$3,000 cash prizeSXXXX119IMUHAMAD R. B. O.
S$2,000 cash prize SXXXX280IGOH C. H.
S$1,000 cash prizeSXXXX555DLIM M. S.
S$500 cash prizeSXXXX912BSEEN J. Y. R.
S$500 cash prizeSXXXX252FTAN S. S.
S$500 cash prizeSXXXX421ENG B. H.
S$500 cash prizeSXXXX778ISIM H. K.
S$500 cash prizeSXXXX348DKUSMAVI S. H. S.
S$500 cash prizeSXXXX707AFRANCIS C. K. C.
S$500 cash prizeSXXXX860HLEE S. R.
S$500 cash prizeSXXXX436FROGER Y. H. M.

All winners of the Maybank Mobile Banking Lucky Draw have been notified and their winnings credited to their eligible Maybank account.

 

Revision of Additional Terms Governing Islamic Term Deposits

 

Please be informed that the present Terms governing the following accounts will be revised with effect from 31 January 2015.

 

  • Singapore Dollar Term Deposit – i
  • Foreign Currency Term Deposit – i

 

You may wish to click on Additional Terms Governing Islamic Term Deposits for the updated copies or approach any of our Branch Executives.

 

Announcement of change in the benefits of Maybank eVibes Card

(Effective: 1 January 2015)

We are pleased to announce that Maybank eVibes Card will become a full-fledged Rebates Card, with effect from 1 January 2015.

With the change, you may wish to take note of the following:

  • In place of TREATS Points, eVibes Card will earn rewards in the form of Cash Rebates.

  • The new “Terms and Conditions on 1% Cash Rebates for Maybank eVibes Card” will apply to all eVibes Card transactions posted on or after 1 January 2015

Terms and Conditions apply.

Frequently Asked Questions.

 

Revisions to Terms and Conditions for Maybank Platinum Visa Card

(Effective: 1 January 2015)

With effect from 1 January 2015, Maybank Platinum Visa Card will be subject to revised terms and conditions.

We would like to highlight some of the key changes as follows:

  • EZ-Link and Transit Link card transactions will no longer be eligible for cash rebates.

  • The new "Terms and Conditions for Maybank Platinum Visa Card Cash Rebate" will apply to card transactions posted on or after 1 January 2015.

Terms and Conditions apply (PDF).

 

Revisions to terms and conditions of complimentary private airport limousine transfers for Maybank Visa Infinite Card

(Effective: 1 January 2015)

 

From 1 January 2015, the benefit of complimentary airport limousine service for Maybank Visa Infinite Card will be subjected to a minimum card spend of S$2,500 in the month that you book your limousine transfers.


With this change, you may wish to take note of the following:


  • Complimentary limousine transfers are available for Principal Cardmembers who have charged a minimum of S$2,500 to their Maybank Visa Infinite Card in the same month which their bookings are made.
  • Cardmember may book up to 2 limousine transfers each time, and advanced bookings may be made up to 2 months before the date of limousine transfer.
  • Principal Cardmembers can enjoy up to 6 complimentary airport limousine transfers per calendar year.
  • The Minimum Qualifying Spend Criteria does not apply to Principal Cardmembers who have charged a minimum of S$60,000 to their Maybank Visa Infinite Card in the current or preceding year

For the full terms and conditions, please click here.

For assistance, please contact our Cards Priority Customer Service on 1800-533 8808.

 

Revision of minimum initial deposit required for opening of savings accounts (with effect from 1 December 2014)

 

Please be informed that the initial deposits required for opening of the following account types will be revised from 1 December 2014:


Account Types
Foreigners
(S$)
Singaporeans and PRs (S$)
Savings Account
1,000




500
Privilege Plus Savings
1,000
SaveUp Account
Not applicable
iSAVvy Savings Account
500
iSAVvy Savings Plus Account
500
iSAVvy Savings Account-i
500
Savings Account-i
1,000

There will be no change to the minimum average daily balance or monthly service fee.


Deposit Insurance Scheme
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$50,000 in aggregate per depositor per Scheme member by law. Monies and deposits denominated in Singapore dollars under the CPF Investment Scheme and CPF Minimum Sum Scheme are aggregated and separately insured up to S$50,000 for each depositor per Scheme member. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.

 

Relaunch of Maybank@JurongEast

 

We wish to inform you that our Maybank@JurongEast will be relaunched on Tuesday, 7 October 2014 with a brand new look to serve you better. Come and visit us for a refreshing banking experience!


 

Revision in Youngstarz Savings Account and USD Call Account (for Individuals) Interest Rates (with effect from 8 September 2014)

 

Please be informed that the interest rates for all Youngstarz Savings Accounts and USD Call Account will be with effect from 8 September 2014.

1. Youngstarz Savings Account

Balances

Existing Interest Rates

Revised Interest Rates
(with effect from 8 September 2014)

First $3,000

0.1875% p.a.

0.1875% p.a.

Next S$47,000

0.2500% p.a.

0.3125% p.a.

Above S$50,000

0.3750% p.a.

0.3750% p.a.

2. USD Call Account (For Individuals)

Balances

Existing Interest Rates

Revised Interest Rates
(with effect from 8 September 2014)

All Balance

0.00% p.a.

0.1500% p.a.

For more information on the accounts, please visit www.maybank2u.com.sg or approach our Branch Executives.

Deposit Insurance Scheme
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$50,000 in aggregate per depositor per Scheme member by law. Monies and deposits denominated in Singapore dollars under the CPF Investment Scheme and CPF Minimum Sum Scheme are aggregated and separately insured up to S$50,000 for each depositor per Scheme member. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.

 

Revisions of Debit ATM Card Agreement

 

With effect from 23 August 2014, the Maybank Debit ATM Card Agreement will be revised with changes made to the section on the “Use of Card outside Singapore”.


Please click here for the Debit ATM Card Agreement (effective 23 August 2014).

 

 

From 1 August 2014, Maybank Cards will discontinue with EPINS services

 

With effect from 1 August 2014, EPINS and EPINS Cash Out services will no longer be available with your Maybank Cards. Instead, you can enjoy greater convenience of paying by NETS with your Maybank Cards.

For more information on NETS, please click here

 

Revision in Terms and Conditions

 

United States Foreign Account Tax Compliance Act (“FATCA”) – wef 1 July 2014
Personal Data Protection Act (“PDPA”) – wef 2 July 2014


The Terms and Conditions / documents for our products and services will be revised to incorporate:

(a) the Personal Data Protection Act (PDPA) requirements

The changes which will take effect on 2 July 2014 include clarifications on:

  • when the Bank may need to collect information from you and the rights and protections you are entitled to with respect to use of your information
  • how we will use your information in a reasonable and fair manner
  • when we can share your information within the Maybank Group, third parties, business partners, regulators, tax authorities and all other relevant parties both in Singapore and overseas

 

(b) Tax or regulatory requirements (where applicable)

These changes which will take effect on 1 July 2014 relate to how the Bank complies with the tax or regulatory obligations under any applicable law including the United States Foreign Account Tax Compliance Act (“FATCA”).

For better understanding on how we manage your information in accordance with:


PDPA – Please refer to our Data Protection Policy
FATCA – Please refer to the FATCA Fact Sheet


All these information as well as our revised Terms and Conditions / documents for the various products and services will be made available on our website.


 

Change in benefits of Maybank Platinum Visa Card (Effective: 1 July 2014)

 

Maybank Platinum Visa Card will become a full-fledged Rebates Card with effect from 1 July 2014, and will no longer be awarded TREATS Points. Instead, it will earn rewards in the form of Cash Rebates.

In addition, card transactions posted on or after 1 July 2014 will be subject to the new Terms and Conditions Governing Cash Rebates.

Rebates awarded on minimum spend*
Tier
Minimum
 
Quarterly
Monthly Spend
Quarterly Spend
 
Rebates (%)
Limit on
Rebate (S$)
1
S$300
S$900
 
3.33%
S$30
2
S$1,000
S$3,000
 
3.33%
S$100

*For quarterly rebates to be awarded, card spend must meet both monthly and quarterly minimum. Quarterly rebate is 3.33% of the required minimum quarterly spend and is subject to quarterly limit.

Maybank Platinum Visa Card’s 1+1 deals will continue till 31 December 2014, except for the one with Shaw Theatres which will end on 30 June 2014 to be replaced by a S$3 discount. Check out the details from 1 July 2014.

As Maybank Platinum Visa Card earns cash rebates, your membership with Rewards Infinite (which is under TREATS Points programme), will automatically discontinue.

Terms and Conditions apply

Frequently Asked Questions

Phishing Website Alert

 

Dear Customer

 

There is a phishing email reported to be in circulation currently.

 

If you receive such an email, please delete it immediately and do NOT click on the url or link www.mbsgoffshores.com in the email. The url will lead you to a fake website, which is a phishing site. This phishing website will attempt to solicit your Maybank Online Banking credentials for further fraudulent activity. (See below)

 

Should you have further queries, please do not hesitate to contact our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (if you are calling from overseas).

 


 

Revision of Credit Cardmember’s Agreement

 

With effect from 5 June 2014, the Maybank Cardmember’s Agreement will be revised with changes made to the following clauses or description of terminologies:

 

  • Interest-Free Period
  • Interest on Purchases
  • Cash Advance Interest and Fees
  • Card Transactions in Foreign Currencies and Transactions Processed Overseas
  • Minimum Monthly Payment
  • Annual Membership Fee and Quarterly Service Fee
  • Liability

 

Please click here for the Credit Cardmember’s Agreement (Effective 5 June 2014)


Please click here for the eVibes Cardmember’s Agreement (Effective 5 June 2014)

 

Revision of minimum average daily balance for Foreign Currency Call Accounts and Foreign Currency Current Accounts from 1 June 2014

 

Please be informed that the minimum average daily balance required for waiver of the minimum balance fee on Foreign Currency Call Accounts and Foreign Currency Current Accounts will be reduced from 1 June 2014.


There will be no changes to the minimum balance fees, which are listed below together with the revisions:


Currency
Minimum Balance Fee*
(no change)
Existing Minimum
Average Daily Balance*
Revised Minimum Average
Daily Balance*
(wef 1 June 2014)
USD
5
10,000
1,000
GBP
5
5,000
1,000
AUD
5
10,000
1,000
HKD
50
50,000
10,000
JPY
500
1,000,000
100,000
EUR
5
5,000
1,000
CAD
5
10,000
1,000
NZD
5
10,000
1,000

*All amounts are stated in the respective foreign currency.

 

Revision of Rules and Regulations Governing Singapore Dollar and Foreign Currency Current Account for Individuals / Non-Individuals

 

Please be informed that the present Rules and Regulations / Terms and Conditions governing the following accounts will be revised with effect from 28 April 2014.


  • Current Account
  • Current Account – i
  • Foreign Currency Current Account
  • Foreign Currency Call Account
  • PremierOne Account
  • PremierOne Account – i
  • PremierBiz Account
  • FlexiBiz Account

We have also consolidated the Rules and Regulations / Terms and Conditions of these accounts and renamed them as Rules and Regulations Governing Singapore Dollar and Foreign Currency Current Account for Individuals / Non-Individuals.


You may wish to click on Rules and Regulations for Individuals, and Rules and Regulations for Non-Individuals for the updated copies or approach any of our Branch Executives.

 

Trade Document Collection Point

 

Dear Customers, starting from 1 June 2014, trade documents can be submitted at branches and delivered straight to Trade Finance Processing Centre.

The collection points are :

  • Maybank@Jurong East
  • Maybank@Woodlands888
  • Maybank@Yishun
  • Maybank@Kovan
  • Maybank@AMK

Courier service will collect the documents at 12 noon and deliver it to Textile Trade Finance Processing Centre by 3 pm. Documents delivered to the branches after 12 noon will be collected the following day.

 

Work Permit holders must maintain S$500 in new savings accounts opened on or after 24 March 2014.

 

With effect from 24 March 2014, only Work Permit holders whose employers are processing salary payments through Maybank can have new Passbook Savings Account and Savings Account – i opened for them. In addition, a maintenance amount of S$500 must be kept in the account and will not be available for withdrawal, until the account is closed.

 

Deposit Insurance Scheme
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$50,000 in aggregate per depositor per Scheme member by law. Monies and deposits denominated in Singapore dollars under the CPF Investment Scheme and CPF Minimum Sum Scheme are aggregated and separately insured up to S$50,000 for each depositor per Scheme member. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.

 

Revision in administration fee for loan variation for mortgage facilities

 

Please be informed that the administration fee for loan variation for mortgage facilities will be revised to S$500 with effect from 10 March 2014.


 

Results of Maybank Festive Draw

 

Congratulations to the lucky winners of the Maybank Festive Draw.


DrawPrizeIC No.Name
1 (Draw Date: 18 November 2013)S$10,000 cash prizeSXXXX608BKar C.H.
2 (Draw Date: 18 December 2013)S$10,000 cash prize SXXXX467ZPang W.H.
Grand Draw (Draw Date: 16 January 2014)S$100,000 cash prizeSXXXX972ZOoi G.S.

All winners of the Maybank Festive Draw have been notified and their winnings credited to their Maybank Credit Card account.

 

Revision of Rules and Regulations Governing Savings Account

 

Please be informed that the present Rules and Regulations Governing Passbook Savings Account/ Passbook Savings Account-i/Statement Savings Account/ Minor Savings Account/ iSavvy Savings Account/ iSavvy Savings Account-i/ ePocket Account/ iSavvy Savings Plus Account/ Regular Savings Account-i (“Rules and Regulations”) will be revised with effect from 15 February 2014.


We have also renamed the above to Rules and Regulations Governing Savings Account.


For a copy of the updated Rules and Regulations, please click here or approach any of our Branch Executives.

 

 

Pricing Revisions for Savings Accounts with effect from Feb 2014

 

The following changes are effective from February 20141:


  1. The monthly service fee will be waived with minimum average daily balance of S$1,000 for the following accounts:
    • Savings Account
    • Savings Account-i
    • Privilege Plus Savings Account
    • SaveUp Account2

  2. The initial deposit amount for foreigners will be revised to S$1,000 for the following accounts:
    • Savings Account
    • Savings Account-i
    • Privilege Plus Savings Account

1These changes will take effect from 1 February 2014 instead of 1 January 2014. This pricing update replaces the notice published in November 2013.
2 The monthly service fee will be waived for SaveUp Accounts until the account holder(s) turn 25 years old.


Deposit Insurance Scheme
Singapore dollar deposits of non-bank depositors placed with the Bank are insured by the Singapore Deposit Insurance Corporation, for up to S$50,000 in aggregate per depositor as prescribed in the Deposit Insurance and Policy Owners’ Protection Schemes Act (“Act”). Singapore dollar deposits under the CPF Investment Scheme are separately insured up to S$50,000 in aggregate per depositor as prescribed in the Act. Structured deposits and other investment products are not insured under the scheme.


 

Cessation of Maybank Money Transfer Card

 

Please be informed that all Maybank Money Transfer Cards currently in circulation and previously issued will cease on 04 January 2014 and cannot be used thereafter.


Cardmembers affected by this cessation are advised to enquire about the Maybank Platinum Debit Card and the qualifying criteria.


Please click here for the Frequently Asked Questions.

 

Commitment to Fair Dealing

 

The Management of Maybank Singapore is committed to delivering fair dealing outcomes to our customers.

 

Fair dealing is a fundamental business tenet that Maybank embrace. We adopt a relationship-based approach to banking and seek to develop long-term and mutually beneficial relationships with all our customers.

 

To protect the interests and financial well-being of our customers, we commit to:

  • Offer suitable products and services that meet the needs of our customers;
  • Equip and train our staff to provide quality advice to our customers;
  • Design remuneration structure that promotes fair dealing behaviors from our staff;
  • Provide clear, relevant and timely information to help our customers make an informed decision; and
  • Address customer complaints in a prompt and independent manner.

 

Maybank Singapore will continue to review our policies and processes to achieve the desired customer outcomes in fair dealing.