The Management of Maybank Singapore is committed to delivering fair dealing outcomes to our customers.

Fair dealing is a fundamental business tenet that Maybank embrace. We adopt a relationship-based approach to banking and seek to develop long-term and mutually beneficial relationships with all our customers.

To protect the interests and financial well-being of our customers, we commit to:

• Offer suitable products and services that meet the needs of our customers;
• Equip and train our staff to provide quality advice to our customers;
• Design remuneration structure that promotes fair dealing behaviors from our staff;
• Provide clear, relevant and timely information to help our customers make an informed decision; and
• Address customer complaints in a prompt and independent manner.

Maybank Singapore will continue to review our policies and processes to achieve the desired customer outcomes in fair dealing.