Our customers have always been our top priority and Maybank is dedicated to ensuring that your personal and financial information with us are private, safe and secure.
Types of Information
When applying for any of Maybank's products or services, or to perform any of your banking transactions online via this website, you will be required to provide us with information such as your name, address, age, gender, and identity card number. Where applicable, financial information such as income, assets and liabilities may be required as well. You may be required to provide us with your personal information such as name, and contact details during any interaction with us such as through roadshows, contests and promotions. Such information may also be obtained through other companies and public sources.
Use of Information
We will collect such personal information from you which we believe is relevant and/or required to evaluate your financial needs and to provide you with better customer service and products.
Security Measures in Place to Protect the Information
We protect your information in a highly secure data centre, adhering to strict computer security standards. We have put in place, privacy protection control systems designed to ensure that our customers' information remain safe, secure and private. For more information on our security measures, please refer to our security statement.
Sharing of Information
We may disclose your information to other Maybank Group companies or agents, as permitted by law. To ensure that you benefit from our full range of products and services, your non-financial information may, from time to time, be provided to our alliance partners, suppliers and/or any other parties.
Should any information be provided to these entities, we will make every effort to ensure that the entity has adopted at least the same customer privacy standards as Maybank. If you do not wish to have your information shared with any other entities, or you do not want to be solicited for products or services offered by Maybank, or entities it provides information to, please email us at firstname.lastname@example.org.
Accuracy of Information
Keeping your data and information accurate and updated is very important to us. You can help us keep accurate records by informing us of any changes. If you have reasons to believe that your records with us are inaccurate, incomplete or not updated, please write in to us. We will promptly rectify your records accordingly.
Third party websites
You may address any queries, concerns or complaints relating to your information or data by emailing us. For confidentiality and security reasons, please do not include any account-related information or transactional instructions in your email.