Our customers have always been our top priority and Maybank is dedicated to ensuring that your personal and financial information with us are private, safe and secure.

This Privacy Policy is designed to explain some of the privacy principles we abide by.

Types of Information

When applying for any of Maybank's products or services, or to perform any of your banking transactions online via this website, you will be required to provide us with information such as your name, address, age, gender, and identity card number. Where applicable, financial information such as income, assets and liabilities may be required as well. You may be required to provide us with your personal information such as name, and contact details during any interaction with us such as through roadshows, contests and promotions. Such information may also be obtained through other companies and public sources.

Use of Information

We will collect such personal information from you which we believe is relevant and/or required to evaluate your financial needs and to provide you with better customer service and products.

Employee Access

Employee access is only limited to authorised employees who are fully trained in handling your information. These authorised personnel are required to ensure the confidentiality of your information and to respect your privacy at all times. Employees who have access to your information will be subjected to disciplinary action should they fail to observe this privacy policy.

Security Measures in Place to Protect the Information

We protect your information in a highly secure data centre, adhering to strict computer security standards. We have put in place, privacy protection control systems designed to ensure that our customers' information remain safe, secure and private. For more information on our security measures, please refer to our security statement.

Sharing of Information

We may disclose your information to other Maybank Group companies or agents, as permitted by law. To ensure that you benefit from our full range of products and services, your non-financial information may, from time to time, be provided to our alliance partners, suppliers and/or any other parties.

Should any information be provided to these entities, we will make every effort to ensure that the entity has adopted at least the same customer privacy standards as Maybank. If you do not wish to have your information shared with any other entities, or you do not want to be solicited for products or services offered by Maybank, or entities it provides information to, please email us at maybank@maybank.com.sg.

Accuracy of Information

Keeping your data and information accurate and updated is very important to us. You can help us keep accurate records by informing us of any changes. If you have reasons to believe that your records with us are inaccurate, incomplete or not updated, please write in to us. We will promptly rectify your records accordingly.

Third party websites

Please note that this Privacy Policy does not extend to third party websites that may be linked from this website, or from any other broadcast affiliated with Maybank.

Customer Enquiries

You may address any queries, concerns or complaints relating to your information or data by emailing us. For confidentiality and security reasons, please do not include any account-related information or transactional instructions in your email.