Phishing Alert

Phishing Email

03 Apr 2017

It has been brought to Maybank's attention that some members of the public have received email from Maybank (e.g. payments@maybank.com.sg) requesting customers to either click on a website link or an attachment to verify accounts or transactions. This is done with the intention to illegally obtain customers' credentials or execute malicious activity on customers’ personal computers or laptops.

Maybank would like to clarify that such email messages are not issued by Maybank and advise customers NOT to click on any links or attachment contained in the email. Customers who have clicked on the link in such emails are advised to change their passwords immediately, by directly logging into Maybank2u.com.sg. Maybank would like to advise all customers to NOT reveal or disclose your passwords to anyone at any time online or on the telephone.

Should you have further queries, please do not hesitate to contact our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (if you are calling from overseas).

Sample of a Phishing Email

 


11 Feb 2016

Dear Customer

Recently, there were URLs discovered, such as http://maybankk2u[dot]com and http://maybank2u-my[dot]com that lead to a fake website which is a phishing site (see below). These phishing websites had malware in them that will infect your computer.

This is not a Maybank webpage

Here are some precautionary measures to protect your computer:

  • Do not open any attachments in emails from unknown senders
  • Always enter the URL address (www.maybank2u.com.sg) directly into your web browser
  • Keep your computers, devices and softwares up-to-date
  • Use a professional anti-virus software and keep it up-to-date
  • Perform regular anti-virus scan
  • Perform regular update of your browsers and operating systems whenever an update is available
  • Make sure that your Internet browsers and plugin/extensions are all up-to-date
  • Disable plugins/extensions that are not frequently used or are potentially dangerous

Should you notice any unauthorised transactions, please change your passwords immediately, and contact us at 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas).

For Business Internet Banking users, please call 1800 777 0022.


Dear Customer

There is a phishing email reported to be in circulation currently.

If you receive such an email, please delete it immediately and do NOT click on the url or link www.mbsgoffshores.com in the email. The url will lead you to a fake website, which is a phishing site. This phishing website will attempt to solicit your Maybank Online Banking credentials for further fraudulent activity. (See below)

Should you have further queries, please do not hesitate to contact our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (if you are calling from overseas).

How it works

Phishing emails are fraud attempts as the senders take on the identity of well-known companies such as banks or financial institutions to obtain personal information from the recipients of the email.

These emails will often ask recipients to visit a fake website of a bank through links provided in the email, or ask for personal information such as credit card numbers or online banking IDs and passwords, in order to commit identity theft. They will then use the information they have acquired for illegal purposes or to perform unauthorised access to the recipient's online banking account.

How to protect yourself

  • Alert Maybank if you receive an email, letter, notification or a telephone call requesting for information relating to your PIN/access ID or username/password
  • Do not provide your banking particulars, such as ID, password, bank account numbers, credit card or account details by email
  • If you receive an email asking you to reactivate or update your account for any purpose or to provide personal account information, please contact Maybank to confirm the validity of the email
  • For secured online banking access, always enter the URL address (www.maybank2u.com.sg) directly on your web browser.

Examples of phishing emails in circulation

Please do not hesitate to call us on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (overseas) if you need further clarification.

Click here to learn how to protect yourself from fraudulent emails and websites.

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