Recently, there has been news of a malware targeting local banks and foreign banks in Singapore including Maybank. This malware can be propagated through a compromised website and it is capable of stealing your login credentials to your Internet Banking account.

Below are some frequently asked questions:

1. How does my computer get infected? Your computer may have been infected if you have visited a compromised website or if you have clicked on a URL in a phishing email leading to a compromised website resulting in the malware installed into your computer.
2. What are the symptoms of infection? If you see a message "We are checking your security settings. Every step can take 1-10 minutes....” after you have login, it is likely that your computer has been infected. We would like to advise Maybank customers that we do not publish this information in our Internet Banking website.
   
   
3. What should I do if I encountered such a message after login?
   1. Do not follow through the transactions
   2. Shut down your browser immediately
   3. Update your anti-virus signature
   4. Perform a full system scan on your computer to disinfect the malware.
4. How do I protect my computer from such malware?
   1. Update your anti-virus signature regularly
   2. Update your operating system patches and security patches regularly

You can learn more about how to protect yourself from spyware by visiting our Security Advisory pages.

Should you have any further queries, please feel free to contact our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) (local) or (65) 6533 5229 (overseas).