Date: 16th April 2013

Dear Maybank Customer

We have been informed that a variant of the malware, Zeus, is currently targeting online banking systems.

Malware Distribution

The malware distribution is via an email which may contain a zip file. If you click on the zip file, the malware will attempt to infect your PC or computing device.

Behaviour of the Malware

Once your personal computer or computing device has been infected, it will stay dormant until you access your online banking account. Upon successful authentication of your login credentials (user id, pin and a one time password) by the bank, the malware will take over your session and attempt to manipulate you into signing fraudulent transactions using your transaction signing token.  

Precautionary Measures You Can Take

1. Perform a full scan of your PC or computing device using your anti-virus software
2. Update your anti-virus signature file to the latest release
3. If you have received any suspicious email with a zip file, do verify with the sender if he/she has sent the email.
4. Delete the email immediately if the sender cannot be verified
5. Scan your email attachments regularly
6. Do not enter any login credentials if the website looks suspicious
7. Do not attempt to further perform any transactions if you experience difficulties accessing your account after you have entered your login credentials
8. If you have received any SMS notification for transactions not made by you, do inform the Bank immediately.

Should you have any further queries, please feel free to contact our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) (local) or (65) 6533 5229 (overseas).