Forgotten Username and Password/First-time PIN

  1. I have forgotten my Username/Password/First-time PIN. What should I do?
  2. Can I reset my Access ID and request for issuance of a new PIN using other means. e.g. email?
  1. I have forgotten my Username/Password/First-time PIN. What should I do?

    You can apply for a replacement PIN/reset password through any of the options below:

    OR

    • Call 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas).

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  2. Can I reset my Access ID and request for issuance of a new PIN using other means. e.g. email?

    No. For security reasons, the reset of ID and request for issuance of new PIN to retrieve forgotten Username and reset of Password can only be done via any of the above-mentioned options.

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