Maybank Private Wealth Internet Banking Service FAQs

  1. What is Maybank Private Internet Banking Service?
  2. What can I do with Maybank Private Internet Banking Service?
  3. How can I access Maybank Private Internet Banking Service?
  4. I am an existing Maybank Online Banking customer, how do I sign up for Maybank Private Internet Banking Service?
  5. I am not an existing Maybank Online Banking customer, how do I sign up for Maybank Private Internet Banking Service?
  6. I am an existing Maybank Online Banking customer but I have forgotten my login ID and/or Password? What should I do?
  7. Are there any charges for using Maybank Private Internet Banking Service?
  8. Upon enrolling for Maybank Private Internet Banking (e-Statements) Service, will I still receive monthly statements?
  9. What will I see when I first log in to Maybank Private Internet Banking Service?
  10. What types of transactions can be viewed via Maybank Internet Banking Service?
  11. How will my Maybank e-Statements be displayed if I maintain multiple accounts with Maybank Private Wealth?
  12. When will my latest month-to-date statement be available for viewing in Maybank Internet Banking Service?
  13. Will there be any notification from the Bank when the monthly e-Statements are available for viewing?
  1. 1.What is Maybank Private Internet Banking Service?

    Maybank Private Internet Banking Service is offered via the Maybank2u.com.sg Online Banking Platform to provide our Private Wealth clients secure banking services over the internet.

    Back to top

  2. What can I do with Maybank Private Internet Banking Service?

    Currently, the service allows Private Wealth clients to view their Private Wealth account(s)’ month to date transactions and the electronic version of their monthly paper statements (e-Statements) online.

    Back to top

  3. How can I access Maybank Private Internet Banking Service?

    You can access Maybank Private Internet Banking Service via a personal computer with internet connectivity.

    Back to top

  4. I am an existing Maybank Online Banking customer, how do I sign up for Maybank Private Internet Banking Service?

    Existing Maybank Online Banking customers need to

    1. Complete the Maybank Private Internet Banking Service Application Form (For Individuals)
    2. Tick Section (B) and
    3. Email the duly signed form to pweservice@maybank.com.sg or fax it to number: 6438 0831

    Upon being notified of your successful enrolment via email

    • Go to www.maybank2u.com.sg
    • Click “Login” on the top right hand corner, then “Maybank Private”
    • Select “Login” tab and use your existing Maybank Online Banking Username and password to log in to access our Maybank Private Internet Banking service.

      Back to top

  5. I am not an existing Maybank Online Banking customer, how do I sign up for Maybank Private Internet Banking Service?

    Customers who are new to Maybank Online Banking need to

    1. Complete the Maybank Private Internet Banking Service Application Form (For Individuals)
    2. Tick Section (A) and
    3. Email / fax the duly signed form to pweservice@maybank.com.sg or fax number: +65 6438 0831

    Your Access ID and PIN will be mailed to you via 2 separate mailers within 5 business days. Once you get your Access ID and PIN, please follow the instructions in the mailer and perform a First Time Login to start using our Maybank Private Internet Banking service.

    For more queries with regards to Maybank Online Banking, please feel free to email your queries to pweservice@maybank.com.sg.

    Back to top

  6. I am an existing Maybank Online Banking customer but I have forgotten my login ID and/or Password? What should I do?

    You need to

    1. Complete the Maybank Private Internet Banking Service Application Form (For Individuals)
    2. Tick the relevant boxes in Section (C) and
    3. Email / fax the duly signed form to pweservice@maybank.com.sg or fax number: +65 6438 0831.

    Back to top

  7. Are there any charges for using Maybank Private Internet Banking Service?

    No, there is no charge for the above service.

    Back to top

  8. Upon enrolling for Maybank Private Internet Banking (e-Statements) Service, will I still receive monthly statements?

    Upon enrolling for Maybank Private Internet Banking (e-Statements) Service, the following will happen: 
     
    Private Wealth single name accounts:  you will not receive the paper statements by mail from the next printing date of the monthly statement.

    Private Wealth joint-name accounts (regardless of signing condition): you will continue to receive monthly paper statements by mail until ALL the joint-name account holders have successfully enrolled for Maybank Private Internet Banking (e-Statements) Service.

    Back to top

  9. What will I see when I first log in to Maybank Private Internet Banking Service?

    You will be able to view your month to date transactions as well as monthly Private Wealth e-Statements.

    Do note that upon successfully enrolling in Maybank Private Internet Banking Service, you will only be able to view your month to date transactions and monthly Private Wealth e-Statements from the next day.

    Please refer to the sample scenarios below on what you will see from the next day upon successfully enrolling in Maybank Private Internet Banking Service:

    Scenario 1:

    Date of Successful Enrolment8 June 2018
    Online e-Statements Login view on 8 June 2018
    • No statements will be available for viewing.
    Online e-Statements Login view on 9 June 2018
    • Month to date e-Statement reflecting transactions from 1 June till 8 June 2018.
    • Monthly e-Statement: May 2018 (available after the 5th business day of each month).

    Scenario 2:

    Date of Successful Enrolment 1 June 2018
    Online e-Statements Login view on 1 June 2018
    • No statements will be available for viewing.
    Online e-Statements Login view on 2 June 2018
    • Month to date e-Statement reflecting transactions on 1st June.
    • Monthly e-Statement: May 2018 e-Statement will only be available after the 5th business day of the following month i.e. from 7 June 2018.

    Back to top

  10. What types of transactions can be viewed via Maybank Internet Banking Service?

    You will be able to view/retrieve your month to date transactions as well as monthly e-Statements.

    The month to date transactions view will reflect all your Private Wealth account balances and investment holdings  as well as the month to date transaction movements and details up till the close of the previous day.

    The monthly e-Statement view allows you to retrieve the electronic version of your monthly paper statements.

    The monthly e-Statements will be stored for up to 12 months.

    Back to top

  11. How will my Maybank e-Statements be displayed if I maintain multiple accounts with Maybank Private Wealth?

    The Maybank e-Statement is the electronic version of the monthly paper statements. The account statements of all the accounts held by you (both singly or jointly) will be displayed in a single document and arranged in ascending order based on the account number. 

    Back to top

  12. When will my latest month-to-date statement be available for viewing in Maybank Internet Banking Service?

    Your latest month-to-date statement will be available for viewing daily from 9am onwards.

    Back to top

  13. Will there be any notification from the Bank when the monthly e-Statements are available for viewing?

    We will send a notification email to your registered email address once the monthly e-Statements are available for viewing.

    Back to top

Next steps

Login now

Already an Maybank Private registered user? Login now

Apply now

Not an Maybank Private registered user? Apply now

Locate your nearest Branch

Find us at a convenient location near you

Get in touch

Contact us for more information