General

1. What is Maybank2u.com.sg?
2. How do I apply for Maybank2u.com.sg?
3. Why would I want to apply for Maybank2u.com.sg?
4. What are the services available through Maybank2u.com.sg?
5. Are there any charges for using Maybank2u.com.sg?
6. Who can use Maybank2u.com.sg?
7. Can companies use Maybank2u.com.sg?
8. Can I access Maybank2u.com.sg from overseas?
9. Do I need to install any special software?
10. Is Maybank2u.com.sg available 24 hours?

    Back to top

1. What is Maybank2u.com.sg?

   Maybank2u.com.sg (Online Banking) is an electronic service provided by Maybank to empower you to do banking any time, anywhere on the Internet. It is a whole new banking experience where you do not need to wait in long queues or be restricted by normal banking hours.

   Back to top

2. How do I apply for Maybank2u.com.sg?

   If you are an existing Maybank Account holder, you can apply for Maybank2u.com.sg via any of these methods:

   • Maybank2u.com.sg - To register for Online Banking, simply visit www.maybank2u.com.sg and perform a "First Time Login" using either your ATM Card Number, Credit Card or Debit Card Number (for Principal Cardmember only) plus your accompanying Personal Identification Number (PIN). Thereafter, you can create your own unique Username and Password as well as confirm your registered mobile number with us for receiving One-Time Password (OTP) and Authorisation Code via SMS for Online Banking.
     
     
   • Maybank ATMs in Singapore - Customers who are the Principal Cardmember of a Maybank Credit/Debit Card or an account holder with an ATM Card issued by Maybank Singapore can register directly at our website for Online Banking using their Credit Card/Debit Card/ATM Card number and the respective card PIN. Should you choose to visit our Maybank ATM, please proceed as follows:
     
     
     • To access the ATM services using an ATM card issued by Maybank Singapore (Credit/Debit Card cannot be used for this purpose)
     • At the main menu, select E-Access ID Application/ Maybank2u.com.sg Access Services
     • Choose your own six-digit PIN for Online Banking
   • Maybank Branches in Singapore - Visit any one of our 22 Maybank Branches in Singapore to apply for Online Banking.
     
     
   • eServices application form - Simply complete the form and mail it back to us. The Access ID and Password will be mailed in 2 separate mailers to you.

   Back to top

3. Why would I want to apply for Maybank2u.com.sg?

   Maybank2u.com.sg gives you the convenience of banking anytime, anywhere, as long as you have access to a computer with Internet access.

   Back to top

4. What are the services available through Maybank2u.com.sg?

   Click here to view the services available through Maybank2u.com.sg.

   Back to top

5. Are there any charges for using Maybank2u.com.sg?

   No, there is no charge for using Maybank2u.com.sg; this is our way of encouraging more customers to enjoy and experience the convenience of online banking.

   Back to top

6. Who can use Maybank2u.com.sg?

   Anyone who has an individual or joint (with 'either' mandate*) account** with Maybank can apply for Maybank2u.com.sg. To know more about opening an account with Maybank, please contact our Customer Service Executives at 1800-MAYBANK (1800-629 2265).

   *Joint account with "Both" or "All" operating condition is not eligible for Maybank2u.com.sg

   **Account refers to Singapore Dollar current and savings account, share financing account, Singapore Dollar housing loan, Singapore Dollar term loan, Singapore Dollar and foreign currency time deposit, Maybank credit card

   Back to top

7. Can companies use Maybank2u.com.sg?

   Yes. Companies can apply for Business Internet Banking. For more information on our Business Internet Banking suite of services, please click here.

   Back to top

8. Can I access Maybank2u.com.sg from overseas?

   Yes. You can access Maybank2u.com.sg anywhere in the world, from any computer that has Internet connectivity and compatible browser.

   Back to top

9. Do I need to install any special software?

   You do not need to install any special software to access Maybank2u.com.sg as long as you have a compatible internet browser (with Java 6 Update 16 or lower version) such as

   • Microsoft Internet Explorer (IE) 8 and below
   • Netscape Navigator 8.1 and below
   • Mozilla Firefox 3.0.3 and below

   If you are using a computer running on Apple/Macintosh Operating System (OS), you need to access our Online Banking via Netscape Browser only.

   Back to top

10. Is Maybank2u.com.sg available 24 hours?

    Yes. Maybank2u.com.sg is a 24-hour service, available to you any time, anywhere.

    Back to top

How do I apply for Maybank2u.com.sg?

1. How do I apply for Maybank2u.com.sg?
2. Can I reset my Access ID and request for issuance of a new PIN using other means, e.g email ?

   Back to top

1. How do I apply for Maybank2u.com.sg?

   If you are an existing Maybank Account holder, you can apply for Maybank2u.com.sg via any of these methods:

   • Maybank2u.com.sg - To register for Online Banking, simply visit http://info.maybank2u.com.sg/index.aspx and perform a "First Time Login" using either your ATM Card Number, Credit Card or Debit Card Number (for Principal Cardmember only) plus your accompanying Personal Identification Number (PIN). Thereafter, you can create your own unique Username and Password as well as confirm your registered mobile number with us for receiving One-Time Password (OTP) and Authorisation Code via SMS for Online Banking.
     
     
   • Maybank ATMs in Singapore - Customers who are the Principal Cardmember of a Maybank Credit/Debit Card or an account holder with an ATM Card issued by Maybank Singapore can register directly at our website for Online Banking using their Credit Card/Debit Card/ATM Card number and the respective card PIN. Should you choose to visit our Maybank ATM, please proceed as follows:
     
     
     • To access the ATM services using an ATM card issued by Maybank Singapore (Credit/Debit Card cannot be used for this purpose)
     • At the main menu, select E-Access ID Application/ Maybank2u.com.sg Access Services
     • Choose your own six-digit PIN for Online Banking
   • Maybank Branches in Singapore - Visit any one of our 22 Maybank Branches in Singapore to apply for Online Banking.
     
     
   • eServices application form - Simply complete the form and mail it back to us. The Access ID and Password will be mailed in 2 separate mailers to you.

   Back to top

2. Can I reset my Access ID and request for issuance of a new PIN using other means, e.g email ?

   No.  For security reason, reset of ID and request for issuance of new PIN to retrieve forgotten Username and reset of Password can only be done via any of the above-mentioned options.

   This is in line with industry practice.

   Back to top

Guide to First Time Login

1. How do I go about logging in to Maybank2u.com.sg for the first time?

   Back to top

1. How do I go about logging in to Maybank2u.com.sg for the first time?

   You will be required to go through a simple online registration process. From our website www.maybank2u.com.sg,

   1. Click on “Login” followed by “First Time Login” 
   2. You will be prompted to read the Terms and Conditions of Maybank2u.com.sg; to proceed, click "Accept" at the bottom of the page
   3. Choose your preferred type of credential for the registration
   4. Enter the card number embossed on your Credit Card/Debit Card/ATM Card or the 8-digit Access ID printed on your Welcome Letter/ATM receipt
      (Note: You will need to register with the Access ID if you are not the Principal Cardmember of a Maybank Credit/Debit Card or an account holder with an ATM Card issued by Maybank Singapore)
   5. Enter the PIN number assigned to the respective Card or Access ID and click "Continue"
   6. Upon successful PIN verification, you will be prompted to create a:
      1. Username, between 6 and 16 alpha-numeric characters
      2. Password, between 8 and 12 alpha-numeric characters
         (Note: Password is case sensitive i.e. "johnny" is not the same as "JOHNNY")
   7. Once your Username and Password is confirmed, you will be prompted to validate your local mobile number that has been registered with the Bank. (Note: This number would be used for receiving the One-Time Password (OTP) as well as the Authorisation Code for Online Banking services.)
   8. Your first login would be successfully completed after you provide the OTP for the 2-Factor Authentication (2FA).

   For subsequent logins, click on the “Login” icon from our website www.maybank2u.com.sg and key in your Username and Password, followed by the OTP. You can now proceed with your online transactions.
   
   We wish to advise that for security reasons, multiple unsuccessful attempts may render your ATM usage invalid.  For assistance, please contact our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas).

   Back to top

Privacy & Security

1. Is Maybank2u.com.sg (Online Banking) secure?
2. Do I need to upgrade my browser to ensure that information transmitted is encrypted?
3. How can I further ensure that transaction information conducted over Maybank2u.com.sg (Online Banking) is kept confidential?
4. What precautions can I take to protect my PIN and password?
5. How can I tell if the Internet banking pages is the real Maybank site?
6. What should I do if I think someone is accessing my Maybank2u.com.sg (Online Banking) accounts?
7. Can I change my password?
8. What will happen if I forget to log out or leave my computer idle for a period of time?
9. What happens when my computer crashes or I get disconnected from the Internet by accident? How will I know that the payment or the transaction is effected?

   Back to top

1. Is Maybank2u.com.sg (Online Banking) secure?

   At Maybank, we have invested in the most secured encryption technology (128-bit Secure Sockets Layer or SSL) to safeguard your information and transactions transmitted over the Internet.

   In addition to SSL encryption, we also authenticate your unique Access ID and PIN upon login. Both are needed together for access to your account information. We have also included a security feature that automatically terminates your Maybank Internet Banking session after a period of inactivity. Certain transactions also require additional authentication using the Internet Banking Code (IBC).

   Back to top

2. Do I need to upgrade my browser to ensure that information transmitted is encrypted?

   If you are using Internet Explorer, the minimum requirement is version 5.0 and above. You may download the latest version from www.microsoft.com. If you are using Netscape browser, please download and install the latest version from www.netscape.com.

   Back to top

3. How can I further ensure that transaction information conducted over Maybank2u.com.sg (Online Banking) is kept confidential?

   Please visit our Security Advisory for tips on how to protect your computer and Online Banking safe practises.

   Back to top

4. What precautions can I take to protect my PIN and password?

   • Keep your Access ID and PIN confidential. We would advise that you memorise your PIN and avoid keeping any written record
   • Do not disclose your PIN to anyone, even to someone claiming to be from the Bank. Maybank staff will never require your PIN under any circumstances
   • When you login to Maybank2u.com.sg for the first time, you will be required to choose your own Username and Password. Do not use easy or obvious passwords such as your NRIC number, telephone number, etc
   • Change your password regularly
   • Always remember to logout from Maybank2u.com.sg when you leave your PC.

   Back to top

5. How can I tell if the Internet banking pages is the real Maybank site?

   We strongly recommend that you access Maybank2u.com.sg (Online Banking) by entering our website address www.maybank2u.com.sg directly into the address field of your browser. For more security tips, please visit our Security Advisory page.

   Back to top

6. What should I do if I think someone is accessing my Maybank2u.com.sg (Online Banking) accounts?

   You should report to us immediately at 1800-MAYBANK (1800-629 2265). You should also change your password immediately to ensure your account is not further breached.

   Back to top

7. Can I change my password?

   Yes, you can change your password by accessing "Customer Services" > "Change Password" within Maybank2u.com.sg (Online Banking).

   Back to top

8. What will happen if I forget to log out or leave my computer idle for a period of time?

   For security reasons, there is a session time out where the system will automatically log you out if you leave the computer idle for a period of time.

   Back to top

9. What happens when my computer crashes or I get disconnected from the Internet by accident? How will I know that the payment or the transaction is effected?

   You may login to Maybank2u.com.sg (Online Banking) again to check your transaction history or contact us at 1800-MAYBANK (1800-6292265) to confirm whether your instructions have been received by us.

   Back to top

Home Page and Account Summary

1. What are the new features of Home Page?
2. How do I personalise my Home Page?
3. How many favourite accounts and transactions can I view on my Home Page?
4. How many times can I change or customise my Home Page?
5. How fast will the changes to my Home Page take effect?
6. What will I see on the screen if I do not personalise my Home Page?
7. Why is there a large white space on the right side of my Home Page?
8. Can I still view my Account Summary?
9. What accounts can I access on Maybank2u.com.sg Account Summary?

   Back to top

1. What are the new features of Home Page?

   You can now customise your Home Page with your favourite accounts and transactions.

   Back to top

2. How do I personalise my Home Page?

   Simply click on "Personalise Your Home Page" at the bottom of Home page

   

   Back to top

3. How many favourite accounts and transactions can I view on my Home Page?

   You can choose a maximum of 5 favourite transactions for your Home Page but there is no limit to the number of favourite accounts you can view on Home Page.

   Back to top

4. How many times can I change or customise my Home Page?

   There is no limit to the number of times you can change your Home Page.

   Back to top

5. How fast will the changes to my Home Page take effect?

   Your Home Page will be changed and refreshed instantly.

   Back to top

6. What will I see on the screen if I do not personalise my Home Page?

   If you do not personalise it, your Home Page will remain as the default Account Summary page.

   Back to top

7. Why is there a large white space on the right side of my Home Page?

   If there is a large space in your Home Page (see picture below), please reduce the resolution of your display.

   
   
   

   You can do so by taking the following steps

   • Go to your Desktop
   • Right click and select Properties
   • Select Settings and choose a lower Resolution.

   Back to top

8. Can I still view my Account Summary?

   Your Account Summary is still available under Account Information. You can still view all your accounts there

   Back to top

9. What accounts can I access on Maybank2u.com.sg Account Summary?

   You can access the latest information on the following accounts

   Credit/Debit/Prepaid Cards	MasterCard Platinum eCard Platinum eCard Vibes Family & Friends Platinum MasterCard Flash Credit Card Flash Debit Card Horizon Platinum Card Prepaid Card (must be registered)
   Deposits
   Current	Current Account PremierOne
   Savings	iSAVvy Savings Account Savings Account Youngstarz
   Time Deposits	Foreign Currency Time Deposit iSAVvy Time Deposit Singapore Dollar Privilege Plus Time Deposit Singapore Dollar Choice Date Time Deposit Singapore Dollar Time Deposit
   Islamic Banking	iSAVvy Savings Account-i PremierOne Account-i Singapore Dollar Islamic Term Deposit-i
   Loans	Car Loan Commercial & Industrial Property Loan Education Loan Home Loan Renovation Loan Secured Line of Credit (MyLINE) Share Multiplier Unsecured Revolving Credit Line (CreditAble)
   Investments	Investment Account (Unit Trust)

   Back to top

Inward Remittance Detail Enquiry

1. What is Inward Remittance Detail Enquiry ?
2. How far back can I view my historical inward remittance transactions?
3. What types of transactions can be viewed under Inward Remittance Detail Enquiry?
4. What are the details available for viewing in the Inward Remittance Detail Enquiry service?
5. How do I apply for Inward Remittance Detail Enquiry?

   Back to top

1. What is Inward Remittance Detail Enquiry?

   It is a free online service which provides detailed information on the inward remittance transactions credited to your Maybank account.

   To view the latest inward remittance transactions via Maybank2u.com.sg, simply follow the steps below:

   Step 1: Login to Maybank2u.com.sg (Online Banking)
   Step 2: Click on Account Information
   Step 3: Click on Inward Remittance Detail Enquiry to view the transactions

   Back to top

2. How far back can I view my historical inward remittance transactions?

   You can view your inward remittance transactions up to the last 90 days.

   Back to top

3. What types of transactions can be viewed under Inward Remittance Detail Enquiry?

   You can view all inward telegraphic transfer transactions via SWIFT in this online service.

   Back to top

4. What are the details available for viewing in the Inward Remittance Detail Enquiry service?

   You can view the following details:

   a)	Credit Date	Date when funds are credited into your Maybank account
   b)	Sender’s Details	Remitter's Name and/or Address
   c)	Amount Remitted	Amount (in S$ or Foreign Currency) received by Maybank from the Remitting bank
   d)	Amount Credited	Amount credited into your Maybank account, which will be in the same type of currency as your Maybank account.
   e)	Remittance Fees / Charges	Applicable charges levied by Maybank on the amount remitted, which will be in the same type of currency as your Maybank account.
   f)	Remarks	Optional details keyed in by the Sender e.g. invoice

    

   Back to top

5. How do I apply for Inward Remittance Detail Enquiry?

   This service is available to all Maybank2u.com.sg (Online Banking) users. You do not need to specifically enroll for this enquiry service. If you are not currently our Maybank2u.com.sg user, please click here

   Back to top

Time Deposit

1. Do I need to be an existing Maybank customer to place a Time Deposit online?
2. What are the available foreign currencies for your Foreign Currency Time Deposit?
3. What is the minimum amount for Foreign Currency Time Deposit placement?
4. When can I place a Foreign Currency Time Deposit?
5. When will the Foreign Currency Time Deposit placement be effected?
6. Can I select the maturity date for my Time Deposit?
7. Can I terminate my Time Deposit prematurely?
8. What happens to the funds when the Time Deposit I placed online matures?

   Back to top

1. Do I need to be an existing Maybank customer to place a Time Deposit online?

   Yes, you will need to be an existing Savings or Current account holder to allow the debiting of the principal amount of the Time Deposit. However, you do not need to have an existing Time Deposit account to enjoy this service.

   Back to top

2. What are the available foreign currencies for your Foreign Currency Time Deposit?

   What are the available foreign currencies for your Foreign Currency Time Deposit?

   • Australian Dollar
   • Canadian Dollar
   • Euro
   • Japanese Yen
   • New Zealand Dollar
   • Sterling Pound
   • Swiss Franc
   • US Dollar

   Back to top

3. What is the minimum amount for Foreign Currency Time Deposit placement?

   You need to place a minimum of 10,000 units for all foreign currencies except for Japanese Yen, which requires 2.5 million units.

   Back to top

4. When can I place a Foreign Currency Time Deposit?

   You can make your Foreign Currency Time Deposit placement from Monday to Friday (excluding Public Holidays) between 10 am and 4 pm.

   Back to top

5. When will the Foreign Currency Time Deposit placement be effected?

   Your Foreign Currency Time Deposit account will be opened and your account debited at the end of the placement day, for value spot (i.e. interest will only start to accrue 2 business days later). However, your Foreign Currency Time Deposit interest rates and foreign exchange rates will be determined at point of placement.

   Back to top

6. Can I select the maturity date for my Time Deposit?

   Yes, you can select the maturity date when placing your Time Deposit on Maybank2u.com.sg (Online Banking)

   Back to top

7. Can I terminate my Time Deposit prematurely?

   You can do so my sending a written instruction to the Branch your Time Deposit is held with or alternatively, visit any of our 22 Branches in Singapore.

   Back to top

8. What happens to the funds when the Time Deposit I placed online matures?

   Your Time Deposit account will be automatically renewed at the prevailing interest rates for the same tenure as your existing account, unless otherwise instructed at the point of your account opening.

   Back to top

Unit Trusts

Subscription

1. What do I need before I can subscribe to unit trust online?
2. Can I subscribe to a unit trust without an existing investment account?
3. Can I subscribe to unit trust any time I choose?
4. Will my subscription be processed and confirmed immediately?
5. When will my account be debited for my unit trusts purchase?
6. Can I subscribe online using my CPF funds?
7. What is the transaction price used for my subscription?
8. What is the minimum subscription amount?
9. Will I be charged for subscribing to unit trusts online?
10. Do I get a discount if I subscribe to unit trusts online?
11. How do I keep track of my fund?
12. Where can I find a record of my subscription history?

    Back to top

1. What do I need before I can subscribe to unit trust online?

   You will need

   • An existing Maybank Savings, Current or CreditAble Account with access to Maybank2u.com.sg
   • To be at least 21 years old
   • An existing unit trust investment account.

   Back to top

2. Can I subscribe to a unit trust without an existing investment account?

   No. You will need an investment account to begin subscription. For more details on opening a unit trust Investment Account, click here

   Back to top

3. Can I subscribe to unit trust any time I choose?

   Yes. This service is available 24 hours daily, including Sundays and public holidays.

   Back to top

4. Will my subscription be processed and confirmed immediately?

   Subscriptions made before 3.30 pm from Mondays to Fridays will be processed on the same day, unless the transaction falls on a public holiday.

   Subscriptions made after 3.30 pm from Mondays to Fridays will be treated as the next business day's transaction. The subscription will be processed by the next business day, unless the transaction falls on a public holiday.

   Orders will be confirmed within 3 business days.

   Back to top

5. When will my account be debited for my unit trusts purchase?

   Your designated Maybank Savings, Current or CreditAble Account will be debited at the point of subscription.

   Back to top

6. Can I subscribe online using my CPF funds?

   This option is currently not available online.

   Back to top

7. What is the transaction price used for my subscription?

   The prices listed on our website are indicative. Units are priced on a forward basis, meaning that you will not know the exact price at which you are transacting. Your transaction price will be calculated based on the closing market prices of the day of your subscription, which will be published in the newspapers and posted on our website 2 business days after the transaction.

   Back to top

8. What is the minimum subscription amount?

   The minimum subscription amount varies with different funds. The actual amount will be displayed after you have selected a fund for subscription.

   Back to top

9. Will I be charged for subscribing to unit trusts online?

   Yes, the prevalent sales charges will apply, and will be deducted from your subscription amount.

   Back to top

10. Do I get a discount if I subscribe to unit trusts online?

    Yes, online subscriptions will receive a 50% discount off the sales charge, that is, you pay 2.5% for 5% Sales Charge Funds, and 1.5% for 3% Sales Charge Funds.

    Additional discounts may also be given during promotional periods.

    Back to top

11. How do I keep track of my fund?

    Once your subscription has been processed, you will receive a confirmation advice detailing your number of holdings and transaction price. You may wish to keep track of your investment by checking the newspapers and our website for the price of your Fund.

    You will also receive a statement of holdings issued by Maybank every month.

    Once your subscription has been placed, you may also login to your Unit Trust Account to check your transaction history.

    Back to top

12. Where can I find a record of my subscription history?

    You may view your transaction history and subscription status via "Account Summary" and "Transaction History".

    Back to top

Unit Trusts

Cancellation

1. How is a cancellation request processed? Is there a cancellation fee?
2. Can I exercise the cancellation right online?
3. Will I be charged for exercising my cancellation right?
4. When will I receive my cancellation proceeds?
5. Can I redeem/switch my units online during the 7-day cooling period?

   Back to top

1. How is a cancellation request processed? Is there a cancellation fee?

   Your cancellation request will be processed as per a normal redemption request, in accordance with the prospectus of the Fund.

   The refund amount will be calculated using the market value of the unit trust price at the point of cancellation.

   Please note that you will have to bear any losses if the value of your unit trust on the cancellation date is lower than the original value at the time of subscription.

   If the market value of the units held on the cancellation date is greater than the original subscription amount, you will not be entitled to the excess amount.

   In both cases, the initial sales charge paid will be refunded to you.

   Back to top

2. Can I exercise the cancellation right online?

   No. You cannot cancel your subscription online. However, you may exercise this right at Maybank Robinson Road Branch.

   Just print out and complete this form (PDF) and bring it along with you when you visit our Branch.

   Back to top

3. Will I be charged for exercising my cancellation right?

   No. You will not be charged for cancellation.

   Back to top

4. When will I receive my cancellation proceeds?

   Cancellation proceeds will be effected within 6 business days.

   Back to top

5. Can I redeem/switch my units online during the 7-day cooling period?

   No. You cannot redeem/switch your unit trust online during the 7-day cooling period.

   To redeem/switch your subscription within the 7-day cooling period, please contact our Maybank Financial Executives (Robinson Road Branch) at (65) 6222 7947.Redemption/Switching procedures as stated in the prospectus of the unit trust will apply.

   Please note that if you choose to redeem instead of exercising your right to cancel, the initial sales charge paid will not be refunded and you may be charged a redemption fee.

   Back to top

Unit Trusts

Redemption

1. Can I redeem my unit trust any time I choose?
2. How soon does it take for my redemption to be processed and confirmed?
3. What is the transaction price used for my subscription?
4. Can I cancel my request for redemption?
5. What is the minimum redemption amount?
6. Is there a charge for redeeming my unit trust online?
7. How will I receive the proceeds from my redemption?
8. Can I perform an online redemption if I do not have a Maybank Savings, Current or CreditAble account or if my account is closed?
9. How do I keep track of my fund?
10. Is there a record of my redemption history?

    Back to top

1. Can I redeem my unit trust any time I choose?

   Yes. This service is available 24 hours daily, including Sundays and public holidays.

   Back to top

2. How soon does it take for my redemption to be processed and confirmed?

   Redemption made before 3.30 pm from Mondays to Fridays will be processed on the same day, unless the transaction falls on a public holiday.

   Redemptions made after 3.30 pm from Mondays to Fridays will be treated as the next business day's transaction. The redemption will be processed by the next business day unless the transaction falls on a public holiday.

   Orders will be confirmed within 3 business days.

   Back to top

3. What is the transaction price used for my subscription?

   The prices listed on our website are indicative. Units are priced on a forward basis, meaning that you will not know the exact price at which you are transacting. Your transaction price will be calculated based on the closing market prices of the day of your subscription, which will be published in the newspapers and posted on our website 2 business days after the transaction.

   Back to top

4. Can I cancel my request for redemption?

   No. You cannot cancel your redemption request online once it has been processed and confirmed. To cancel an order, please contact our Financial Executives at Robinson Road Branch at (65) 6222 7947.

   Back to top

5. What is the minimum redemption amount?

   The minimum redemption amount varies with different funds.

   Back to top

6. Is there a charge for redeeming my unit trust online?

   No. Maybank does not charge any fees for online redemption of unit trust.

   Back to top

7. How will I receive the proceeds from my redemption?

   The funds will be credited into your Maybank Savings, Current or CreditAble account.

   Back to top

8. Can I perform an online redemption if I do not have a Maybank Savings, Current or CreditAble account or if my account is closed?

   No. Please proceed to any Maybank Branch for redemption of yourunit trust if you do not have a Maybank Savings, Current or Creditable account or if your account is closed.

   Back to top

9. How do I keep track of my fund?

   Once your redemption has been processed, you will receive a confirmation advice detailing the number of units redeemed and remaining holdings (if any) and transaction price and the redemption amount.

   Once your redemption has been processed and confirmed, you may login to your Unit Trust account to check your transaction history.

   Back to top

10. Is there a record of my redemption history?

    Yes. You may your view transaction history and redemption status via "Account Summary" and "Transaction History".

    Back to top

Unit Trusts

Switching

1. Can I switch between funds online?
2. How long does it take for my switch request to be processed and confirmed?
3. Can I cancel my request for switching online?
4. Is there a fee for switching funds online?
5. Is there a record of all my switching history?

   Back to top

1. Can I switch between funds online?

   Yes, you can switch between funds if they are from the same fund house. Also, you can only switch from funds that have been confirmed and not within the 7-day cooling period.

   Back to top

2. How long does it take for my switch request to be processed and confirmed?

   Switching made before 3.30 pm from Mondays to Fridays will be processed on the same day, unless the transaction falls on a public holiday.

   Switching made after 3.30 pm from Mondays to Fridays will be treated as the next business day's transaction. The switching will be processed by the next business day unless the transaction falls on a public holiday.

   Orders will be confirmed within 3 business days

   Back to top

3. Can I cancel my request for switching online?

   No. You cannot cancel your switching request once it has been processed and confirmed

   To cancel an order, please contact our Financial Executives, at the Robinson Road Branch, at (65) 6222 7947.

   Back to top

4. Is there a fee for switching funds online?

   You may be charged a fee for switching. This fee varies and will be made known to you upon switching.

   Back to top

5. Is there a record of all my switching history?

   Yes. You may view your transaction history and switching status via "Account Summary" and "Transaction History".

   Back to top

Unit Trusts

Risk Profiling

1. What is a Risk Profiler?
2. Why do I have to complete a Risk Profile?
3. Why is there a need to know my risk appetite?
4. Will the Risk Profiler provide me with a complete analysis of my financial needs?

   Back to top

1. What is a Risk Profiler?

   It is a short questionnaire consisting of 12 questions to help you determine your risk appetite and the type of investor you are. Go through each question and answer them carefully. At the end of the questionnaire, the results of your risk profile will be displayed immediately. You can choose to print a copy for your retention.

   Back to top

2. Why do I have to complete a Risk Profile?

   Under the new Financial Advisers Act, we are required to have a risk profile of all our customers on record. This is a required exercise for all licensed financial advisors under Singapore law. You will only be required to complete a risk profile once with Maybank.

   Please note that you will not be allowed to subscribe to any unit trust if you have not successfully completed the Risk Profile with Maybank.

   Back to top

3. Why is there a need to know my risk appetite?

   As with any investment, an element of risk is always present. Understanding your risk appetite will put you in a better position to select funds that may better suit your risk profile.

   Back to top

4. Will the Risk Profiler provide me with a complete analysis of my financial needs?

   No. The results will only provide a rough assessment of your risk appetite. For a complete analysis of your financial needs, please contact our Financial Executives to go through a full Financial Planning Analysis that comprises

   • Asset Allocation
   • Education Planning
   • Insurance Planning
   • SRS & Tax Planning
   • Retirement Planning.

   Back to top

Unit Trusts

Opening a Unit Trust Investment Account

1. Can I open an investment account online?
2. Is there a fee to open an investment account?
3. Are there any age limitations?
4. Can I subscribe to unit trusts immediately after opening an investment account online?

   Back to top

1. Can I open an investment account online?

   Yes. You can open a unit trust investment account online by selecting "Account Opening" under "Online Investment".

   Just follow these 2 easy steps.

   • Complete the online application form
   • Complete a risk profile.

   Back to top

2. Is there a fee to open an investment account?

   No. You do not need to pay any charges to open an investment account. This account also does not have any maintenance fees.

   Back to top

3. Are there any age limitations?

   Yes, you have to be at least 21 years old to open an investment account.

   Back to top

4. Can I subscribe to unit trusts immediately after opening an investment account online?

   Yes. You can choose to subscribe to unit trust immediately after your account opening or at a later stage.

   Back to top

Updating of Personal Particulars

1. How can I update my address and contact details via Maybank2u.com.sg (Online Banking)?

   Back to top

1. How can I update my address and contact details via Maybank2u.com.sg (Online Banking)?

   • Login to Maybank2u.com.sg (Online Banking) with your Username, Password and 2FA One-Time Password (OTP).
   • After login, go to "Customer Service" on the left navigation bar and click on "Update of Particulars".
   • Complete the "Customer Details Update Form".
   • Confirm your details with the input of the 2FA OTP as prompted.
   • You will see a Confirmation Page which informs you on the status of your updated information.

   Back to top

Login Problems

1. When attempting to login to Maybank2u.com.sg (Online Banking), I got the message "error code: 0038." ?
2. When attempting to login to Maybank2u.com.sg (Online Banking), I got the message "Error code: 5002. Your account is not active. Please contact the helpdesk." What should I do?
3. When attempting to login to Maybank2u.com.sg (Online Banking), why do I keep getting the error message "Error: Unable to load Java Applet. Please try again." ?
4. How do I know if I have Java installed in my PC?
5. How do I check and enable Java in my PC?
6. What should I do if I still have problems logging into Maybank2u.com.sg?

   Back to top

1. When attempting to login to Maybank2u.com.sg (Online Banking), I got the message "error code: 0038." ?

   Please call us at 1800-MAYBANK ( 1800-629 2265 ) and let us know the error code.

   Back to top

2. When attempting to login to Maybank2u.com.sg (Online Banking), I got the message "Error code: 5002. Your account is not active. Please contact the helpdesk." What should I do?

   Please call us at 1800-MAYBANK ( 1800-629 2265 ) and let us know the error code.

   Back to top

3. When attempting to login to Maybank2u.com.sg (Online Banking), why do I keep getting the error message "Error: Unable to load Java Applet. Please try again." ?

   As part of our commitment to protecting our customers' information, Maybank uses a Java applet to encrypt your password when you login to Maybank2u.com.sg.

   This is in addition to the 128-bit Secure Sockets Layer (SSL) encryption technology that we use to protect your information.

   Hence, if Java is not installed and enabled in your PC, you will not be able to login to Maybank2u.com.sg.

   Back to top

4. How do I know if I have Java installed in my PC?

   To see if you have properly installed Java in your PC, click on www.maybank2u.com.sg/html/ib_detectJVM.html.

   You will see the message "Applet Status - Successful" if Java is installed in your PC.

   If not, the message "Java not running" will be displayed instead.

   Click on "Click here to Enable/Install Java" for the steps required to install Java on your PC.

   Back to top

5. How do I check and enable Java in my PC?

   For Netscape 9.x or below / Mozilla 3.x or below:

   • From the menu bar, choose Tools --> Options
   • Select the “Content” category
   • Check the box labeled "Enable Java"
   • Click OK to save your preference

   For Internet Explorer 8.x or below:

   • Click "Tools" --> "Internet Options"
   • Select the Advanced Tab, and scroll down to "Java (Sun)"
   • Check the box next to the Java version
   • Next, select the Security Tab, and select the "Custom Level" button
   • Scroll down to "Scripting of Java applets"
   • Make sure the "Enable" radio button is checked.
   • Click OK to save your preference

   If you are using Windows XP or Windows Vista as operating system, please check the following items:

   • Go to Control Panel
   • Select “Java”
   • Select the Advanced Category
   • Expand the “Java Plug-in” setting
   • Make sure the box for “Enable the next-generation Java Plug-in (requires browser restart)” is checked.
   • Click OK to save your preference

   

   Back to top

6. What should I do if I still have problems logging into Maybank2u.com.sg?

   You can call us at 1800-MAYBANK ( 1800-629-2265 ).

   Back to top

Forgotten Username & Password/1^st Time PIN

1. I have forgotten my Username/Password/1st Time PIN. What should I do?

   Back to top

1. I have forgotten my Username/Password/1st Time PIN. What should I do?

   Please refer to "How to sign up for Maybank2u.com.sg" to get your replacement User Name (or Password).

   Once you have received your Access ID and PIN, you'll need to do a first time login.

   Back to top