Maybank Online Banking FAQs

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General

  1. What is Online Banking?
  2. How do I sign up for Online Banking?
  3. Why would I want to apply for Online Banking?
  4. What are the services available through Online Banking?
  5. Are there any charges for using Online Banking?
  6. Who can use Online Banking?
  7. Can companies use Online Banking?
  8. Can I access Online Banking from overseas?
  9. Do I need to install any special software?
  10. Is Online Banking available 24 hours?

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  1. What is Online Banking?

    Online Banking is an electronic service provided by Maybank to empower you to do banking any time, anywhere on the Internet. It is a whole new banking experience where you do not need to wait in long queues or be restricted by normal banking hours.

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  2. How do I sign up for Online Banking?

    There are a few ways to sign up for online banking or retrieve your forgotten password and ID.

    • New Online Banking Customer
      • With ATM/Debit//Credit Card:
        Customers can log in simply by keying in the card numbers on any of the following cards and the accompanying Personal Identification Number (PIN)
        • Debit Card/ATM Card
        • Credit Card
        The "PIN" is the 6-digit number selected by you at the Maybank branch/ATM or the temporary PIN sent to you in a separate mailer.
      • Without ATM/Debit/Credit Card:
        Please fill up the eServices form and mail it back. The Access ID and Password will be mailed in 2 separate mailers to you.
    • Existing Online Banking Customers
      • With ATM/Debit/Credit Card:
        If you have forgotten your
        • ID and/or
        • Password
        Visit any Maybank ATMs in Singapore
        • At the main menu, select ‘More Services’ then ‘Maybank2u.com.sg Access Services’
        • Select ‘Access ID Application’
        • Choose to reset PIN and key in new 6-digit PIN
        • A new Access ID will be printed ou
      • Without ATM/Debit/Credit Card:
        Please fill up the eServices form and mail it back. The Access ID and Password will be mailed in 2 separate mailers to you

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  3. Why would I want to apply for Online Banking?

    Online Banking gives you the convenience of banking anytime, anywhere, as long as you have access to a computer with Internet access.

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  4. What are the services available through Online Banking?

    Click here to view the services available through Online Banking.

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  5. Are there any charges for using Online Banking?

    No, there is no charge for using Online Banking; this is our way of encouraging more customers to enjoy and experience the convenience of online banking.

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  6. Who can use Online Banking?

    Anyone who has an individual or joint (with 'either' mandate*) account** with Maybank can apply for Online Banking. To know more about opening an account with Maybank, please contact our Customer Service Executives at 1800-MAYBANK (1800-629 2265).

    *Joint account with "Both" or "All" operating condition is not eligible for Online Banking

    **Account refers to Singapore Dollar current and savings account, share financing account, Singapore Dollar housing loan, Singapore Dollar term loan, Singapore Dollar and foreign currency time deposit, Maybank credit card

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  7. Can companies use Online Banking?

    Yes. Companies can apply for Business Internet Banking. For more information on our Business Internet Banking suite of services, please click here.

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  8. Can I access Online Banking from overseas?

    Yes. You can access Online Banking anywhere in the world, from any computer that has Internet connectivity and compatible browser.

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  9. Do I need to install any special software?

    You do not need to install any special software to access Online Banking as long as you have a compatible internet browser (with Java 6 Update 16 or lower version) such as

    • Microsoft Internet Explorer (IE) 8 and below
    • Netscape Navigator 8.1 and below
    • Mozilla Firefox 3.0.3 and below

    If you are using a computer running on Apple/Macintosh Operating System (OS), you need to access our Online Banking via Netscape Browser only.

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  10. Is Online Banking available 24 hours?

    Yes. Online Banking is a 24-hour service, available to you any time, anywhere.

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Guide to First Time Login/Sign Up

  1. How do I go about logging in to Online Banking for the first time?

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  1. How do I go about logging in to Online Banking for the first time?

    You will be required to go through a simple online registration process. From our website www.maybank2u.com.sg,

      1. Click on “Sign up”
      2. You will be prompted to read the Terms and Conditions of Online Banking; to proceed, click "Accept" at the bottom of the page
      3. Choose your preferred type of credential for the registration
      4. Enter the card number embossed on your Credit Card/Debit Card/ATM Card or the 8-digit Access ID printed on your Welcome Letter/ATM receipt
        (Note: You will need to register with the Access ID if you are not the Principal Cardmember of a Maybank Credit/Debit Card or an account holder with an ATM Card issued by Maybank Singapore)
      5. Enter the PIN number assigned to the respective Card or Access ID and click "Continue"
      6. Upon successful PIN verification, you will be prompted to create a:
          1. Username, between 6 and 16 alpha-numeric characters
          2. Your Username will not be changeable after you have selected so please choose carefully
          3. Password, between 8 and 12 alpha-numeric characters
            (Note: Password is case sensitive i.e. "johnny" is not the same as "JOHNNY")
      7. Once your Username and Password is confirmed, you will be prompted to validate your local mobile number that has been registered with the Bank. (Note: This number would be used for receiving the One-Time Password (OTP) for Online Banking services.)
      8. Your first login would be successfully completed after you provide the OTP for the 2-Factor Authentication (2FA).

    For subsequent logins, click on the “Login” icon from our website www.maybank2u.com.sg and key in your Username and Password, followed by the OTP. You can now proceed with your online transactions.

    We wish to advise that for security reasons, multiple unsuccessful attempts may render your ATM usage invalid.  For assistance, please contact our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas).

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Privacy & Security

  1. Is Online Banking secure?
  2. Do I need to upgrade my browser to ensure that information transmitted is encrypted?
  3. How can I further ensure that transaction information conducted over Online Banking is kept confidential?
  4. What precautions can I take to protect my PIN and password?
  5. How can I tell if the Internet banking pages is the real Maybank site?
  6. What should I do if I think someone is accessing my Online Banking accounts?
  7. Can I change my password?
  8. What will happen if I forget to log out or leave my computer idle for a period of time?
  9. What happens when my computer crashes or I get disconnected from the Internet by accident? How will I know that the payment or the transaction is effected?

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  1. Is Online Banking secure?

    At Maybank, we have invested in secured encryption technology (128-bit Secure Sockets Layer or SSL) to safeguard your information and transactions transmitted over the Internet.

    In addition to SSL encryption, we also authenticate your unique Access ID and PIN upon login. Both are needed together for access to your account information. We have also included a security feature that automatically terminates your Maybank Internet Banking session after a period of inactivity.

    Additional security features include:

    • Transaction Signing for high risk transactions. A New Security Token is required for Transaction Signing.
    • SMS Notifications when a new payee is added or for Online/Mobile Banking transactions above the default threshold amount of S$500 or equivalent.”

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  2. Do I need to upgrade my browser to ensure that information transmitted is encrypted?

    If you are using Internet Explorer, the minimum requirement is version 5.0 and above. You may download the latest version from www.microsoft.com.

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  3. How can I further ensure that transaction information conducted over Online Banking is kept confidential?

    Please visit our Security Advisory for tips on how to protect your computer and Online Banking safe practises.

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  4. What precautions can I take to protect my PIN and password?

    • Keep your Access ID and PIN confidential. We would advise that you memorise your PIN and avoid keeping any written record
    • Do not disclose your PIN to anyone, even to someone claiming to be from the Bank. Maybank staff will never require your PIN under any circumstances
    • When you login to Online Banking for the first time, you will be required to choose your own Username and Password. Do not use easy or obvious passwords such as your NRIC number, telephone number, etc
    • Change your password regularly
    • Always remember to logout from Online Banking when you leave your PC.

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  5. How can I tell if the Internet banking pages is the real Maybank site?

    We strongly recommend that you access Online Banking by entering our website address www.maybank2u.com.sg directly into the address field of your browser. For more security tips, please visit our Security Advisory page.

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  6. What should I do if I think someone is accessing my Online Banking accounts?

    You should report to us immediately at 1800-MAYBANK (1800-629 2265). You should also change your password immediately to ensure your account is not further breached.

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  7. Can I change my password?

    Yes, you can change your password by accessing "Customer Services" > "Change Password" within Online Banking.

    However, your Username is not changeable so please choose carefully your Username when you log in to Online Banking for the first time

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  8. What will happen if I forget to log out or leave my computer idle for a period of time?

    For security reasons, there is a session time out where the system will automatically log you out if you leave the computer idle for a period of time.

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  9. What happens when my computer crashes or I get disconnected from the Internet by accident? How will I know that the payment or the transaction is effected?

    You may login to Online Banking again to check your transaction history or contact us at 1800-MAYBANK (1800-6292265) to confirm whether your instructions have been received by us.

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Home Page and Account Summary

  1. What are the new features of Home Page?
  2. How do I personalise my Home Page?
  3. How many favourite accounts and transactions can I view on my Home Page?
  4. How many times can I change or customise my Home Page?
  5. How fast will the changes to my Home Page take effect?
  6. What will I see on the screen if I do not personalise my Home Page?
  7. Why is there a large white space on the right side of my Home Page?
  8. Can I still view my Account Summary?
  9. What accounts can I access on Online Banking Account Summary?

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  1. What are the new features of Home Page?

    You can now customise your Home Page with your favourite accounts and transactions.

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  2. How do I personalise my Home Page?

    Simply click on "Personalise Your Home Page" at the bottom of Home page

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  3. How many favourite accounts and transactions can I view on my Home Page?

    You can choose a maximum of 5 favourite transactions for your Home Page but there is no limit to the number of favourite accounts you can view on Home Page.

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  4. How many times can I change or customise my Home Page?

    There is no limit to the number of times you can change your Home Page.

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  5. How fast will the changes to my Home Page take effect?

    Your Home Page will be changed and refreshed instantly.

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  6. What will I see on the screen if I do not personalise my Home Page?

    If you do not personalise it, your Home Page will remain as the default Account Summary page.

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  7. Why is there a large white space on the right side of my Home Page?

    If there is a large space in your Home Page (see picture below), please reduce the resolution of your display.



    You can do so by taking the following steps

    • Go to your Desktop
    • Right click and select Properties
    • Select Settings and choose a lower Resolution.

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  8. Can I still view my Account Summary?

    Your Account Summary is still available under Account Information. You can still view all your accounts there

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  9. What accounts can I access on Online Banking Account Summary?

    You can access the latest information on the following accounts

      Credit/Debit/Prepaid Cards

     

    • World MasterCard
    • eVibes Credit Card
    • Family & Friends Platinum MasterCard
    • Horizon Platinum Card
    • Platinum Visa Card
    • Manchester United Platinum Visa Card
    • DUO Platinum MasterCard
    • Prepaid Card (must be registered)
    • Flash Credit Card
    • Flash Debit Card
    • MasterCard Platinum
      Deposits

     

     

     

    • Current
    • Current Account
    • PremierOne
    • Savings
    • iSAVvy Savings Account
    • Savings Account
    • Youngstarz

      Time Deposits

    • Foreign Currency Time Deposit
    • iSAVvy Time Deposit
    • Singapore Dollar Privilege Plus Time Deposit
    • Singapore Dollar Choice Date Time Deposit
    • Singapore Dollar Time Deposit

      Islamic Banking

    • iSAVvy Savings Account-i
    • PremierOne Account-i
    • Singapore Dollar Islamic Term Deposit-i

      Loans

    • Car Loan
    • Commercial & Industrial Property Loan
    • Education Loan
    • Home Loan
    • Renovation Loan
    • Secured Line of Credit (MyLINE)
    • Share Multiplier
    • Unsecured Revolving Credit Line (CreditAble)

      Investments

    • Investment Account (Unit Trust)

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Inward Remittance Detail Enquiry

  1. What is Inward Remittance Detail Enquiry ?
  2. How far back can I view my historical inward remittance transactions?
  3. What types of transactions can be viewed under Inward Remittance Detail Enquiry?
  4. What are the details available for viewing in the Inward Remittance Detail Enquiry service?
  5. How do I apply for Inward Remittance Detail Enquiry?

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  1. What is Inward Remittance Detail Enquiry?

    It is a free online service which provides detailed information on the inward remittance transactions credited to your Maybank account.

    To view the latest inward remittance transactions via Online Banking, simply follow the steps below:

    Step 1: Login to Online Banking
    Step 2: Click on Account Information
    Step 3: Click on Inward Remittance Detail Enquiry to view the transactions

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  2. How far back can I view my historical inward remittance transactions?

    You can view your inward remittance transactions up to the last 90 days.

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  3. What types of transactions can be viewed under Inward Remittance Detail Enquiry?

    You can view all inward telegraphic transfer transactions via SWIFT in this online service.

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  4. What are the details available for viewing in the Inward Remittance Detail Enquiry service?

    You can view the following details:

    a)

    Credit Date

    Date when funds are credited into your Maybank account

    b)

    Sender’s Details

    Remitter's Name and/or Address

    c)

    Amount Remitted

    Amount (in S$ or Foreign Currency) received by Maybank from the Remitting bank

    d)

    Amount Credited

    Amount credited into your Maybank account, which will be in the same type of currency as your Maybank account.

    e)

    Remittance Fees / Charges

    Applicable charges levied by Maybank on the amount remitted, which will be in the same type of currency as your Maybank account.

    f)

    Remarks

    Optional details keyed in by the Sender e.g. invoice

     

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  5. How do I apply for Inward Remittance Detail Enquiry?

    This service is available to all Online Banking users. You do not need to specifically enroll for this enquiry service. If you are not currently our Online Banking user, please click here

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Time Deposit

  1. Do I need to be an existing Maybank customer to place a Time Deposit online?
  2. What are the available foreign currencies for your Foreign Currency Time Deposit?
  3. What is the minimum amount for Foreign Currency Time Deposit placement?
  4. When can I place a Foreign Currency Time Deposit?
  5. When will the Foreign Currency Time Deposit placement be effected?
  6. Can I select the maturity date for my Time Deposit?
  7. Can I terminate my Time Deposit prematurely?
  8. What happens to the funds when the Time Deposit I placed online matures?

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  1. Do I need to be an existing Maybank customer to place a Time Deposit online?

    Yes, you will need to be an existing Savings or Current account holder to allow the debiting of the principal amount of the Time Deposit. However, you do not need to have an existing Time Deposit account to enjoy this service.

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  2. What are the available foreign currencies for your Foreign Currency Time Deposit?

    What are the available foreign currencies for your Foreign Currency Time Deposit?

    • Australian Dollar
    • Canadian Dollar
    • Euro
    • Japanese Yen
    • New Zealand Dollar
    • Sterling Pound
    • Swiss Franc
    • US Dollar

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  3. What is the minimum amount for Foreign Currency Time Deposit placement?

    You need to place a minimum of 10,000 units for all foreign currencies except for Japanese Yen, which requires 2.5 million units.

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  4. When can I place a Foreign Currency Time Deposit?

    You can make your Foreign Currency Time Deposit placement from Monday to Friday (excluding Public Holidays) between 10 am and 4 pm.

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  5. When will the Foreign Currency Time Deposit placement be effected?

    Your Foreign Currency Time Deposit account will be opened and your account debited at the end of the placement day, for value spot (i.e. interest will only start to accrue 2 business days later). However, your Foreign Currency Time Deposit interest rates and foreign exchange rates will be determined at point of placement.

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  6. Can I select the maturity date for my Time Deposit?

    Yes, you can select the maturity date when placing your Time Deposit on Online Banking

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  7. Can I terminate my Time Deposit prematurely?

    You can do so my sending a written instruction to the Branch your Time Deposit is held with or alternatively, visit any of our 22 Branches in Singapore.

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  8. What happens to the funds when the Time Deposit I placed online matures?

    Your Time Deposit account will be automatically renewed at the prevailing interest rates for the same tenure as your existing account, unless otherwise instructed at the point of your account opening.

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Funds Transfer via FAST

  1. What is FAST?
  2. Which are the participating banks for FAST?
  3. What are the benefits of FAST compared to eGIRO/MEPS+?
  4. How can I do a FAST transfer?
  5. How do I know that the transfer is successful?
  6. Why is it that the system indicates that the transfer is successful but the recipient has not received the funds?
  7. After keying in the OTP and clicking on the “Confirm” button to proceed with the transaction, I waited for more than 30 seconds but nothing seems to be happening.
  8. Why was my FAST transaction rejected?
  9. Will there be charges for using FAST?
  10. Can I transfer to any bank account in Singapore via FAST?
  11. Why can’t I make a FAST Transaction to a non-participating bank?
  12. Can I make a FAST transfer any time of the day?
  13. I want to transfer to a new OCBC or HSBC account holder via FAST. When I try to enter the account number in the Internet Banking system, it can only support up to 11-digits. How do I proceed?
  14. Why do I see a message to confirm my OCBC or HSBC account number when conducting my FAST transaction?
  15. Is FAST the only option for funds transfer?
  16. What is the maximum amount that I can send via FAST?
  17. I want to transfer more than S$10,000 to another account holder using FAST. Why can’t I do so?

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  1. What is FAST?

    FAST (Fast And Secure Transfers) is a new electronic funds transfer service which allows customers to use an Internet banking account at a participating bank to transfer funds to another participating bank almost instantly. Customers will be able to transfer funds almost instantaneously from one bank to another bank, compared to 2 to 3 working days for eGiro and cheques. FAST will be available 24/7 and is limited to funds transfers within Singapore.

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  2. Which are the participating banks for FAST?

    Customers from the following 14 participating banks can use FAST for their funds transfer transactions:

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  3. What are the benefits of FAST compared to eGIRO/MEPS+?

    FAST benefits include:

    1. Almost immediate transfer/receipt of funds
    2. Available anytime: 24x7, 365 days a year

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  4. How can I do a FAST transfer?

    You will need to set up a payee via Online Banking if you have not done so.
    Thereafter, you can do a FAST transfer via the following modes:

    Online Banking via desktop:

    1. Log in to Online Banking.
    2. Upon successful login, select “Funds Transfers”.
    3. Click on “To Accounts with Maybank and Other Banks” > “To Another Bank”.
    4. Select “Within minutes (via FAST)” when prompted to choose the mode of transfer.
    5. Select the payee you wish to make a transfer to. Only account payees from the other 13 participating banks of FAST will be available for you to select.
    6. Thereafter, please provide details of your transfer and submit your transaction after entering the One-Time Password (OTP) to confirm your request.

    Mobile Banking App:

    1. Log in to Mobile Banking App
    2. Upon successful login, select “Funds Transfer”
    3. Select “To Another Bank (Within Minutes Via FAST)”
    4. Select the payee you wish to make a transfer to.  Only account payees from the other 13 participating banks of FAST will be available for you to select.
    5. Thereafter, please provide details of your transfer and submit your transaction after entering the One-Time Password (OTP) to confirm your request.

    Mobile Banking via browser:

    1. Log in to Mobile Banking using the browser on your mobile device.
    2. Upon successful login, select “Funds Transfer”.
    3. Click on “To Another Bank (Within minutes via FAST)” when prompted to choose the mode of transfer.
    4. Select the payee you wish to make a transfer to. Only account payees from the other 13 participating banks of FAST will be available for you to select.
    5. Thereafter, please provide details of your transfer and submit your transaction after entering the One-Time Password (OTP) to confirm your request.

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  5. How do I know that the transfer is successful?

    You will be notified on the status of the FAST transaction online, whether it is successful or unsuccessful, once the transaction is completed. If the transaction is unsuccessful, there will also be an error message and error code displayed online to inform customers.

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  6. Why is it that the system indicates that the transfer is successful but the recipient has not received the funds?

    If the system shows that the transaction is “Successful”, it means that the funds have been remitted out from the Maybank account to the receiving bank. Hence, please inform the recipient to check with the receiving bank on the reasons for non receipt of the funds.

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  7. After keying in the OTP and clicking on the “Confirm” button to proceed with the transaction, I waited for more than 30 seconds but nothing seems to be happening.

    The delay may be due to communications or system issues. If you do not see the status of your transaction, please perform the following steps via Online Banking:

    1. Log in to Online Banking
    2. Upon successful login, select “Funds Transfers”
    3. Click on “To Accounts with Maybank and Other Banks” > “View Transaction History” to confirm if your transaction is successfully processed

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  8. Why was my FAST transaction rejected?

    There is a number of reasons why a transaction can be rejected, such as the transfer was made to a closed or an invalid account, or it could be due to some technical issues. An error message will be displayed online when your transaction has been rejected.

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  9. Will there be charges for using FAST?

    There are no charges for FAST transactions performed via personal (non-corporate) accounts.

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  10. Can I transfer to any bank account in Singapore via FAST?

    Transfers via FAST can only be made to bank accounts of the 14 participating banks. Transfers to non-participating banks would have to be made via eGIRO or MEPS.

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  11. Why can’t I make a FAST Transaction to a non-participating bank?

    Currently, only 14 banks are participating on this FAST platform. If you would like to make a funds transfer to a non-participating bank, please use eGIRO or MEPS.

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  12. Can I make a FAST transfer any time of the day?

    You can make FAST transactions any time of the day.

    Occasionally, Maybank will conduct system maintenance during which the FAST service will be unavailable. Customers will be notified via our website notice accordingly.

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  13. I want to transfer to a new OCBC or HSBC account holder via FAST. When I try to enter the account number in the Internet Banking system, it can only support up to 11-digits. How do I proceed?

    Before you can proceed to do transfers via eGIRO, MEPS or FAST, you will need to set up a payee via Online Banking. Please omit the first three digits of your OCBC or HSBC account number and select the correct branch (where your OCBC or HSBC account was opened) from the drop-down list of branches. Thereafter you can decide whether you wish to perform transfers via eGIRO, MEPS or FAST.

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  14. Why do I see a message to confirm my OCBC or HSBC account number when conducting my FAST transaction?

    When you previously set up a payee for your OCBC or HSBC account via Online Banking, you were prompted to omit the first three digits of the account number and to select the correct branch (where your OCBC or HSBC account was opened) from the drop-down list of branches. For funds transfer transactions, including FAST transactions, the system will combine the branch code and the account number (which were already created as an account payee). Hence, you will need to ensure that your OCBC or HSBC account number is correct before you proceed with the FAST transaction.

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  15. Is FAST the only option for funds transfer?

    Maybank provides our customers with the choice of sending funds via FAST, eGIRO or MEPS. You can continue to send via eGIRO or MEPS if you do not wish to send via FAST.

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  16. What is the maximum amount that I can send via FAST?

    For FAST transactions, customers can transfer up to S$10,000 per transaction. However, by default, the daily limit for all online funds transfers for Maybank customers is set at S$3,000. Hence, if you wish to make a FAST transaction for an amount greater than S$3,000 (e.g. S$10,000 per transaction), please increase your daily limit via Online Banking before you perform the FAST transaction. Customers can increase the daily limit up to $20,000.

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  17. I want to transfer more than S$10,000 to another account holder using FAST. Why can’t I do so?

    There is currently a transaction limit of S$10,000 which applies to all FAST transactions from any of the Participating banks. You can transfer up to S$20,000 for all online funds transfer transactions per day, including FAST transactions.

    Note: For FAST transactions, customers can transfer up to S$10,000 per transaction. However, by default, the daily limit for all online funds transfers for Maybank customers is set at S$3,000. Hence, if you wish to make a FAST transaction for an amount greater than S$3,000 (e.g. S$10,000 per transaction), please increase your daily limit via Online Banking before you perform the FAST transaction. Customers can increase the daily limit up to $20,000.

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Unit Trusts

Subscription

  1. What do I need before I can subscribe to unit trust online?
  2. Can I subscribe to a unit trust without an existing investment account?
  3. Can I subscribe to unit trust any time I choose?
  4. Will my subscription be processed and confirmed immediately?
  5. When will my account be debited for my unit trusts purchase?
  6. Can I subscribe online using my CPF funds?
  7. What is the transaction price used for my subscription?
  8. What is the minimum subscription amount?
  9. Will I be charged for subscribing to unit trusts online?
  10. Do I get a discount if I subscribe to unit trusts online?
  11. How do I keep track of my fund?
  12. Where can I find a record of my subscription history?

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  1. What do I need before I can subscribe to unit trust online?

    You will need

    • An existing Maybank Savings, Current or CreditAble Account with access to Online Banking
    • To be at least 21 years old
    • An existing unit trust investment account.

    Online subscriptions will receive a 50% discount off the sales charge, that is, you pay 2.5% for 5% Sales Charge Funds, and 1.5% for 3% Sales Charge Funds. Additional discounts may also be given during promotional periods.

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  2. Can I subscribe to a unit trust without an existing investment account?

    No. You will need an investment account to begin subscription. For more details on opening a unit trust Investment Account, click here

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  3. Can I subscribe to unit trust any time I choose?

    Yes. This service is available 24 hours daily, including Sundays and public holidays.

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  4. Will my subscription be processed and confirmed immediately?

    Subscriptions made before 3.30 pm from Mondays to Fridays will be processed on the same day, unless the transaction falls on a public holiday.

    Subscriptions made after 3.30 pm from Mondays to Fridays will be treated as the next business day's transaction. The subscription will be processed by the next business day, unless the transaction falls on a public holiday.

    Orders will be confirmed within 3 business days.

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  5. When will my account be debited for my unit trusts purchase?

    Your designated Maybank Savings, Current or CreditAble Account will be debited at the point of subscription.

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  6. Can I subscribe online using my CPF funds?

    This option is currently not available online.

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  7. What is the transaction price used for my subscription?

    The prices listed on our website are indicative. Units are priced on a forward basis, meaning that you will not know the exact price at which you are transacting. Your transaction price will be calculated based on the closing market prices of the day of your subscription, which will be published in the newspapers and posted on our website 2 business days after the transaction.

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  8. What is the minimum subscription amount?

    The minimum subscription amount varies with different funds. The actual amount will be displayed after you have selected a fund for subscription.

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  9. Will I be charged for subscribing to unit trusts online?

    Yes, the prevalent sales charges will apply, and will be deducted from your subscription amount.

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  10. Do I get a discount if I subscribe to unit trusts online?

    Yes, online subscriptions will receive a 50% discount off the sales charge, that is, you pay 2.5% for 5% Sales Charge Funds, and 1.5% for 3% Sales Charge Funds.

    Additional discounts may also be given during promotional periods.

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  11. How do I keep track of my fund?

    Once your subscription has been processed, you will receive a confirmation advice detailing your number of holdings and transaction price. You may wish to keep track of your investment by checking the newspapers and our website for the price of your Fund.

    You will also receive a statement of holdings issued by Maybank every month.

    Once your subscription has been placed, you may also login to your Unit Trust Account to check your transaction history.

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  12. Where can I find a record of my subscription history?

    You may view your transaction history and subscription status via "Account Summary" and "Transaction History".

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Unit Trusts

Cancellation

  1. How is a cancellation request processed? Is there a cancellation fee?
  2. Can I exercise the cancellation right online?
  3. Will I be charged for exercising my cancellation right?
  4. When will I receive my cancellation proceeds?
  5. Can I redeem/switch my units online during the 7-day cooling period?

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  1. How is a cancellation request processed? Is there a cancellation fee?

    Your cancellation request will be processed as per a normal redemption request, in accordance with the prospectus of the Fund.

    The refund amount will be calculated using the market value of the unit trust price at the point of cancellation.

    Please note that you will have to bear any losses if the value of your unit trust on the cancellation date is lower than the original value at the time of subscription.

    If the market value of the units held on the cancellation date is greater than the original subscription amount, you will not be entitled to the excess amount.

    In both cases, the initial sales charge paid will be refunded to you.

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  2. Can I exercise the cancellation right online?

    No. You cannot cancel your subscription online. However, you may exercise this right at Maybank Robinson Road Branch.

    Just print out and complete this form (PDF) and bring it along with you when you visit our Branch.

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  3. Will I be charged for exercising my cancellation right?

    No. You will not be charged for cancellation.

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  4. When will I receive my cancellation proceeds?

    Cancellation proceeds will be effected within 6 business days.

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  5. Can I redeem/switch my units online during the 7-day cooling period?

    No. You cannot redeem/switch your unit trust online during the 7-day cooling period.

    To redeem/switch your subscription within the 7-day cooling period, please contact our Maybank Financial Executives (Robinson Road Branch) at (65) 6222 7947.Redemption/Switching procedures as stated in the prospectus of the unit trust will apply.

    Please note that if you choose to redeem instead of exercising your right to cancel, the initial sales charge paid will not be refunded and you may be charged a redemption fee.

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Unit Trusts

Redemption

  1. Can I redeem my unit trust any time I choose?
  2. How soon does it take for my redemption to be processed and confirmed?
  3. What is the transaction price used for my subscription?
  4. Can I cancel my request for redemption?
  5. What is the minimum redemption amount?
  6. Is there a charge for redeeming my unit trust online?
  7. How will I receive the proceeds from my redemption?
  8. Can I perform an online redemption if I do not have a Maybank Savings, Current or CreditAble account or if my account is closed?
  9. How do I keep track of my fund?
  10. Is there a record of my redemption history?

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  1. Can I redeem my unit trust any time I choose?

    Yes. This service is available 24 hours daily, including Sundays and public holidays.

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  2. How soon does it take for my redemption to be processed and confirmed?

    Redemption made before 3.30 pm from Mondays to Fridays will be processed on the same day, unless the transaction falls on a public holiday.

    Redemptions made after 3.30 pm from Mondays to Fridays will be treated as the next business day's transaction. The redemption will be processed by the next business day unless the transaction falls on a public holiday.

    Orders will be confirmed within 3 business days.

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  3. What is the transaction price used for my subscription?

    The prices listed on our website are indicative. Units are priced on a forward basis, meaning that you will not know the exact price at which you are transacting. Your transaction price will be calculated based on the closing market prices of the day of your subscription, which will be published in the newspapers and posted on our website 2 business days after the transaction.

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  4. Can I cancel my request for redemption?

    No. You cannot cancel your redemption request online once it has been processed and confirmed. To cancel an order, please contact our Financial Executives at Robinson Road Branch at (65) 6222 7947.

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  5. What is the minimum redemption amount?

    The minimum redemption amount varies with different funds.

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  6. Is there a charge for redeeming my unit trust online?

    No. Maybank does not charge any fees for online redemption of unit trust.

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  7. How will I receive the proceeds from my redemption?

    The funds will be credited into your Maybank Savings, Current or CreditAble account.

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  8. Can I perform an online redemption if I do not have a Maybank Savings, Current or CreditAble account or if my account is closed?

    No. Please proceed to any Maybank Branch for redemption of yourunit trust if you do not have a Maybank Savings, Current or Creditable account or if your account is closed.

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  9. How do I keep track of my fund?

    Once your redemption has been processed, you will receive a confirmation advice detailing the number of units redeemed and remaining holdings (if any) and transaction price and the redemption amount.

    Once your redemption has been processed and confirmed, you may login to your Unit Trust account to check your transaction history.

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  10. Is there a record of my redemption history?

    Yes. You may your view transaction history and redemption status via "Account Summary" and "Transaction History".

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Unit Trusts

Switching

  1. Can I switch between funds online?
  2. How long does it take for my switch request to be processed and confirmed?
  3. Can I cancel my request for switching online?
  4. Is there a fee for switching funds online?
  5. Is there a record of all my switching history?

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  1. Can I switch between funds online?

    Yes, you can switch between funds if they are from the same fund house. Also, you can only switch from funds that have been confirmed and not within the 7-day cooling period.

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  2. How long does it take for my switch request to be processed and confirmed?

    Switching made before 3.30 pm from Mondays to Fridays will be processed on the same day, unless the transaction falls on a public holiday.

    Switching made after 3.30 pm from Mondays to Fridays will be treated as the next business day's transaction. The switching will be processed by the next business day unless the transaction falls on a public holiday.

    Orders will be confirmed within 3 business days

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  3. Can I cancel my request for switching online?

    No. You cannot cancel your switching request once it has been processed and confirmed

    To cancel an order, please contact our Financial Executives, at the Robinson Road Branch, at (65) 6222 7947.

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  4. Is there a fee for switching funds online?

    You may be charged a fee for switching. This fee varies and will be made known to you upon switching.

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  5. Is there a record of all my switching history?

    Yes. You may view your transaction history and switching status via "Account Summary" and "Transaction History".

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Unit Trusts

Opening a Unit Trust Investment Account

  1. Can I open an investment account online?
  2. Is there a fee to open an investment account?
  3. Are there any age limitations?
  4. Can I subscribe to unit trusts immediately after opening an investment account online?

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  1. Can I open an investment account online?

    Yes. You can open a unit trust investment account online by clicking on the Investment tab, and selecting "Account Opening" under "Unit Trust Enquiry & Transaction".

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  2. Is there a fee to open an investment account?

    No. You do not need to pay any charges to open an investment account. This account also does not have any maintenance fees.

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  3. Are there any age limitations?

    Yes, you have to be at least 21 years old to open an investment account.

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  4. Can I subscribe to unit trusts immediately after opening an investment account online?

    Yes. You can choose to subscribe to unit trust immediately after your account opening or at a later stage.

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Unit Trusts

Customer Knowledge Assessment

  1. What is Customer Knowledge Assessment (CKA)?
  2. How is the CKA applicable to me?
  3. What are the criteria set for the CKA? Do I have to meet all three criteria in order to be assessed to have the relevant knowledge or experience (i.e. positive outcome of the CKA)?
  4. For the criteria on investment experience, can I include transactions I have done with other financial intermediaries?
  5. Do I have to provide supporting documents for the satisfaction of the criteria under the CKA?
  6. If I have more than one investment account with you, do I have to go through the assessment separately for each of my account?
  7. If I did not satisfy at least one of the CKA criteria, does it mean that I will not be able to place online transactions?
  8. What should I do if I still want to purchase the investment product even though I am unable to satisfy at least one of the CKA criteria?
  9. I have a joint account. I have been assessed under the CKA to have a positive outcome. Is the joint applicant required to complete the CKA before I can proceed with the purchase?
  10. How soon can I go through and update my CKA if I have failed to satisfy the CKA criteria previously?
  11. How often do I need to be assessed under the CKA?
  12. Would I be informed of my CKA results?
  13. If I have already been assessed under CKA with another financial intermediary, will I need to be assessed under the CKA with you again?

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  1. What is Customer Knowledge Assessment (CKA)?

    With effect from 1 January 2012, all financial intermediaries (including banks) are required to formally assess whether retail investors have the relevant investment knowledge or experience to understand the risks and features of the specific investment products they are buying. This assessment is known as the CKA.

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  2. How is the CKA applicable to me?

    You will be prompted to go through the CKA before you can proceed to invest online. The CKA is a simple questionnaire where you will need to provide factual information regarding your educational qualifications, investment experience and work experience.

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  3. What are the criteria set for the CKA? Do I have to meet all three criteria in order to be assessed to have the relevant knowledge or experience (i.e. positive outcome of the CKA)?

    For a positive outcome of the CKA, you need to satisfy one of the following criteria to proceed with the online investment:

     Educational Qualification

     

    1. Holds a diploma or higher qualification in one of the following:

    • Accountancy
    • Actuarial Science
    • Business/ Business Administration/ Business Management/ Business Studies
    • Capital Markets
    • Commerce/ Economics
    • Finance/ Financial Engineering/ Financial Planning/ Computational Finance
    • Insurance

    2. Has any Professional finance-related qualification:

    e.g. Chartered Financial Analyst Examination (conducted by the CFA Institute, USA), Association of Chartered Certified Accountants (ACCA) Qualifications

     Investment Experience

     

    Has a minimum of 6 transactions in the preceding 3 years on the following:

    • Collective Investment Schemes (CIS) and Investment-linked life insurance policies (ILP); or
    • Unlisted *Specified Investment Products other than CIS and ILPs
     Work Experience

     

    Has a minimum of 3 consecutive years of working experience in the past 10 years in any of the following:

    • Development/ Structuring/ Management/ Sale/ Trading/ Research and Analysis of Investment Products
    • Provision of Training in Investment Products
    • Accountancy
    • Actuarial Science
    • Treasury
    • Financial Risk Management

    * Specified Investment Products are likely to contain derivatives, and may have features, and risks that can be more difficult for retail consumers to understand. Examples include structured notes, exchange traded funds, exchange traded notes, investment linked insurance policies, warrants and options, futures, and certificates.

    Kindly refer to Annex 2 of FAA-N16 should you require more information on the criteria for the satisfaction of the CKA.

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  4. For the criteria on investment experience, can I include transactions I have done with other financial intermediaries?

    Yes. It includes all transactions that you have made through any financial intermediaries in the past 3 years.

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  5. Do I have to provide supporting documents for the satisfaction of the criteria under the CKA?

    No, you will not be required to provide supporting documents for verification. It will be based on your declaration and do note that any inaccurate or incomplete information provided by you may affect the outcome of the CKA.

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  6. If I have more than one investment account with you, do I have to go through the assessment separately for each of my account?

    No. The CKA will be conducted at a customer level and not at an account level. The same outcome of the assessment will apply to all of your investment accounts with the Bank.

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  7. If I did not satisfy at least one of the CKA criteria, does it mean that I will not be able to place online transactions?

    In the event you do not meet at least one of the criteria under the CKA, you will not be able to proceed with the online transaction. You may only proceed to execute your sell orders online. All other types of online transactions (including buy, switch transaction etc) will be blocked.

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  8. What should I do if I still want to purchase the investment product even though I am unable to satisfy at least one of the CKA criteria?

    In the event you do not satisfy at least one of the criteria under the CKA , system will prompt you to provide your email address and contact numbers for our Wealth Manager to contact you for the provision of advice on the investment products. Alternatively, please visit any of our 22 branches for more assistance.

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  9. I have a joint account. I have been assessed under the CKA to have a positive outcome. Is the joint applicant required to complete the CKA before I can proceed with the purchase?

    No. The CKA is conducted at a customer level and with the positive outcome, you may proceed to invest with the Bank using all the investment accounts available to you online. In the event the joint applicant does not have a positive outcome, he/she will not be able to proceed with the investment.

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  10. How soon can I go through and update my CKA if I have failed to satisfy the CKA criteria previously?

    The negative outcome of your CKA will be retained in the Bank’s record for seven days. You may proceed to go through and update your CKA again after seven days from your last assessment date.

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  11. How often do I need to be assessed under the CKA?

    If you are assessed to have fulfilled the requirements of the CKA, the positive outcome will be valid for one year from the date of your assessment. After a year has elapsed, you will be required to go through the CKA again before you may continue with your usual online transactions.

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  12. Would I be informed of my CKA results?

    You will be informed of your assessment outcome immediately after completing the CKA. For those who have fulfilled the requirements of the CKA, you will also be notified on the expiry date of the CKA result.

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  13. If I have already been assessed under CKA with another financial intermediary, will I need to be assessed under the CKA with you again?

    Yes. MAS requires intermediaries to be responsible for conducting their own CKA. Therefore, the outcome of the CKA conducted with another financial intermediary cannot be transferred.

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    You may like to refer to the following for more information about the CKA:

Updating of Personal Particulars

  1. How can I update my address and contact details via Online Banking?

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  1. How can I update my address and contact details via Online Banking?

    • Login to Online Banking with your Username, Password and 2FA One-Time Password (OTP).
    • After login, go to "Customer Service" on the tob tap and click on "Update of Particulars".
    • Complete the "Customer Details Update Form".
    • Confirm your details with the input of the 2FA OTP as prompted.
    • You will see a Confirmation Page which informs you on the status of your updated information.

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    Login Problems

    1. When attempting to login to Online Banking, I got the message "error code: 0038." ?
    2. When attempting to login to Online Banking, I got the message "Error code: 5002. Your account is not active. Please contact the helpdesk." What should I do?
    3. When attempting to login to Online Banking, why do I keep getting the error message "Error: Unable to load Java Applet. Please try again." ?
    4. How do I know if I have Java installed in my PC?
    5. How do I check and enable Java in my PC?
    6. What should I do if I still have problems logging into Online Banking?

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    1. When attempting to login to Online Banking, I got the message "error code: 0038." ?

      Please call us at 1800-MAYBANK ( 1800-629 2265 ) and let us know the error code.

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    2. When attempting to login to Online Banking, I got the message "Error code: 5002. Your account is not active. Please contact the helpdesk." What should I do?

      Please call us at 1800-MAYBANK ( 1800-629 2265 ) and let us know the error code.

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    3. When attempting to login to Online Banking, why do I keep getting the error message "Error: Unable to load Java Applet. Please try again." ?

      As part of our commitment to protecting our customers' information, Maybank uses a Java applet to encrypt your password when you login to Online Banking.

      This is in addition to the 128-bit Secure Sockets Layer (SSL) encryption technology that we use to protect your information.

      Hence, if Java is not installed and enabled in your PC, you will not be able to login to Online Banking.

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    4. How do I know if I have Java installed in my PC?

      To see if you have properly installed Java in your PC, click on www.maybank2u.com.sg/html/ib_detectJVM.html.

      You will see the message "Applet Status - Successful" if Java is installed in your PC.

      If not, the message "Java not running" will be displayed instead.

      Click on "Click here to Enable/Install Java" for the steps required to install Java on your PC.

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    5. How do I check and enable Java in my PC?

      For Netscape 9.x or below / Mozilla 3.x or below:

      • From the menu bar, choose Tools --> Options
      • Select the “Content” category
      • Check the box labeled "Enable Java"
      • Click OK to save your preference

      For Internet Explorer 8.x or below:

      • Click "Tools" --> "Internet Options"
      • Select the Advanced Tab, and scroll down to "Java (Sun)"
      • Check the box next to the Java version
      • Next, select the Security Tab, and select the "Custom Level" button
      • Scroll down to "Scripting of Java applets"
      • Make sure the "Enable" radio button is checked.
      • Click OK to save your preference

      If you are using Windows XP or Windows Vista as operating system, please check the following items:

      • Go to Control Panel
      • Select “Java”
      • Select the Advanced Category
      • Expand the “Java Plug-in” setting
      • Make sure the box for “Enable the next-generation Java Plug-in (requires browser restart)” is checked.
      • Click OK to save your preference

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    6. What should I do if I still have problems logging into Online Banking?

      You can call us at 1800-MAYBANK ( 1800-629-2265 ).

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    Forgotten Username & Password/1st Time PIN

    1. I have forgotten my Username/Password/1st Time PIN. What should I do?
    2. Can I reset my Access ID and request for issuance of a new PIN using other means, e.g email?
    3. Can I change my Username?

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    1. I have forgotten my Username/Password/1st Time PIN. What should I do?

      You can apply for a replacement PIN through the following options:

      • Maybank ATMs in Singapore - using an ATM card issued by Maybank Singapore
        • Insert your ATM Card and select your preferred language.
        • Enter your ATM PIN.
        • At the Main Menu screen, select “More Services”.
        • Then select “Access ID Application”.
        • At the Access ID Services screen, select “Access ID Application” again.
        • Choose and key in your own six-digit PIN for Online Banking.
        • Re-enter your six-digit PIN to confirm.
        • Your new PIN will then be successfully registered and a receipt with your Access ID will be issued to you upon confirmation. Please perform First Time Login / Sign up at www.maybank2u.com.sg.
      • eServices application form - Simply complete the form and mail it back to us. The Access ID and Password will be mailed in 2 separate mailers to you. Please perform First Time Login / Sign up at www.maybank2u.com.sg.
      • Maybank Branches in Singapore  - Visit any one of our 22 Maybank Branches in Singapore to reset your  Username / password / 1st time log in PIN.
      • Contact our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas) for assistance.

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    2. Can I reset my Access ID and request for issuance of a new PIN using other means, e.g email?

      No.  For security reason, reset of ID and request for issuance of new PIN to retrieve forgotten Username and reset of Password can only be done via any of the above-mentioned options.

      This is in line with industry practice.

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    3. Can I change my Username?

      You are allowed to change your Username only once during your login for the first time.

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