Mandatory Authorisation Code for requests to update list of payee accounts (Consumer) FAQs
- What is an Authorisation Code?
- What is the difference between the Authorisation Code and the 2-Factor Authentication (2FA)?
- How can I register my mobile number to receive Authorisation Code?
- Can I use my Credit Card (linked to a banking account), Debit Card or ATM/MCE Card to access local Maybank ATMs for registering my mobile number to receive Authorisation Code?
- What is the service standard or time taken to register my mobile number?
- How do I know that my mobile number is registered to receive Authorisation Code?
- Can I register an overseas mobile number for the Authorisation Code?
- How long is the validity of the Authorisation Code?
- What should I do if I did not receive the Authorisation Code?
- What is the maximum number of attempts for entering the Authorisation Code? What do I need to do if I exceed the maximum tries?
- What are the types of outbound Funds Transfer transactions which require Authorisation Codes for updating of Payee Accounts?
- What is the maximum number of payee accounts I can maintain?
- Do I receive a confirmation SMS message after my payee account is updated to the list?
What is an Authorisation Code?
An Authorisation Code is a 8-digit number that may only be used once to verify your request to update your payee account list in Maybank2u.com.sg. It is not meant to be used for other purposes.
What is the difference between the Authorisation Code and the 2-Factor Authentication (2FA)?
The Authorisation Code, as an added layer of security, is sent to you via an SMS message, when you update your list of payee accounts in Maybank2u.com.sg.
Whereas the 2FA OTP via Security Token or SMS message is required every time you log into Maybank2u.com.sg and whenever you perform sensitive online transactions like Third Party Funds Transfer.How can I register my mobile number to receive Mandatory Authorisation Code?
You can simply register your mobile number via any of the following options:
- Go to any of our Maybank ATMs in Singapore using your ATM Card. Select "Maybank2u.com.sg Access Services" or "Access ID Services/Application", followed by "Update Mobile Number for Authorisation Code". Simply follow the screen instructions to complete your registration. Credit Card, Debit Card and ATM/MCE Cardholders, please refer to (b) or (c) on how to register your mobile number; OR
- Complete the form with your mobile number to receive Authorisation Code. Then, mail the completed form to the address stated on the form; OR
- Visit any of our 22 Branches for assistance.
Can I use my Credit Card (linked to a banking account), Debit Card or ATM/MCE Card to access local Maybank ATMs for registering my mobile number to receive Mandatory Authorisation Code?
No, you cannot use your Credit Card, Debit Card or ATM/MCE Card to access local Maybank ATMs to register your mobile number for receiving Authorisation Code. However, you can complete this Form and mail it back to us for registering your mobile number to receive Authorisation Code. Or visit any of our 22 Branches for assistance.
What is the service standard or time taken to register my mobile number?
Your mobile number will be registered within 5 business days upon receipt of the duly completed registration form.
How do I know that my mobile number is registered to receive Authorisation Code?
A confirmation SMS message will be sent to your registered mobile phone once your mobile number has been successfully registered to receive the Authorisation Code.
As this is an important enhancement for update of payee account via Maybank2u.com.sg, the online notification of this enhancement will continue to be displayed upon your login as a reminder, until you have successfully registered your mobile number to receive Authorisation Code.
Please ignore this notice if you have earlier made a request to register your mobile number via the above-mentioned channels.
Can I register an overseas mobile number for the Authorisation Code?
Yes, an overseas mobile number can only be registered via the Application Form. However, the receiving of Authorisation Code via SMS is dependent on the mobile operator’s network availability.
How long is the validity of the Authorisation Code?
The Authorisation Code is valid for 3 minutes
What should I do if I did not receive the Authorisation Code?
There will be a time-out error message on the screen and you would need to re-create the payee account all over again.
What is the maximum number of attempts for entering the Authorisation Code? What do I need to do if I exceed the maximum tries?
You have up to a maximum of 3 attempts to enter a correct Authorisation Code, thereafter the Authorisation Code service for your mobile number will be deactivated. You would need to call our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas) to reactivate your Authorisation Code service for your mobile number.
What are the types of outbound Funds Transfer transactions which require Authorisation Codes for updating of Payee Accounts?
The list of transactions is as follows
1. Local Funds Transfer
2. 3rd Party Accounts with Maybank
3. iCheque (Local and Foreign)
4. Remittance (Telegraphic Transfer, Demand Draft, Cashier Order)
5. Visa Money Transfer & Overseas Visa Credit Card Payment via Visa Money Transfer
6. Debit/Prepaid Card Top-up
7. Local Bill Payment
8. Maybank Credit Card Payment
9. Share Payment
10. RegionLink Funds Transfer (Malaysia)
11. RegionLink Funds Transfer (Philippines)
12. RegionLink Bill Payment (Malaysia)What is the maximum number of payee accounts I can maintain?
You can maintain up to 8 payee accounts for each outbound Funds Transfer transaction type. For example, you can maintain up to 8 payee accounts for Local Funds Transfer. If you exceeded the limit and need to add in a new payee, you will need to delete one existing payee account from your list before you can successfully add in the new payee account.
Do I receive a confirmation SMS message after my payee account is updated to the list?
As of now, an SMS message will only be sent to customers who have subscribed to the Smart Alert service via Maybank2u.com.sg (Online Banking).
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