Business Internet Banking FAQs

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General

  1. What is Business Internet Banking (BIB)?
  2. What are the services available through BIB?
  3. Are there any charges for using BIB?
  4. Who can use BIB?
  5. How do I apply for BIB?
  6. Can I access BIB from overseas?
  7. Is BIB available 24 hours?
  8. Do I need to install any special software?

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  1. What is Business Internet Banking (BIB)?

    Business Internet Banking (BIB) is an electronic service provided by Maybank where you can empower your employee ("Authorised User") to perform banking transactions online, instead of having to wait in line at the Bank premises. It is a whole new banking experience that gives your Authorised User the convenience of banking any time, any where, as long as there is access to a computer with Internet connection. The service is also not restricted by normal banking hours.

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  2. What are the services available through BIB?

    Click here to view the services that available through BIB.

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  3. Are there any charges for using BIB?

    While there is currently no charge for subscribing to the service, fees and charges do apply for various transaction services. Our fees are among the most affordable in the local market. Please click here to view our service pricing.

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  4. Who can use BIB?

    Companies which maintain an account* with Maybank can apply for access to and assign Authorised Users to use BIB. To know more about opening an account with Maybank, please call 1800-MAYBANK (1800-629-2265).

    *Account refers to Singapore Dollar Current and Foreign Currency Current Account, Singapore Dollar Term Loan, Singapore Dollar Time Deposit and Foreign Currency Time Deposit

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  5. How do I apply for BIB?

    Please visit any of our 22 Branches and talk to our Relationship Managers or contact your Account or Relationship Managers to apply for BIB.

    The following documents are required for application

    • Business Internet Banking Application Form (PDF) (BIB Form A)
    • Business Internet Banking Transaction Approval Mandate Customisation Application Form (PDF) (BIB Form B)
      Complete both forms where applicable. Please read the instructions/notes for each part of the application form.
    • Company Resolution / Mandate (PDF)
      The company needs to pass a Resolution or Mandate based on the sample form provided by the Bank to support its application for BIB/Internet banking services, including but not limited to, the appointment of authorised signatories and Authorised Users to act on behalf of the company as necessary regarding the service provided.

      A new Resolution or Mandate will be required for any change of authorised signatories.

     

    If in doubt, please contact your Relationship/Account Manager or call us on 1800 MAYBANK (1800-629 2265).

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  6. Can I access BIB from overseas?

    Yes. The Authorised Users can access BIB anywhere in the world, from any computer that has Internet connectivity and compatible browser.

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  7. Is BIB available 24 hours?

    Yes, BIB is available to you 24/7 wherever you may be.

    However, Transaction Services may be subject to the respective timing restriction, please read about the services available through BIB.

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  8. Do I need to install any special software?

    No. You do not need to install any special software to access BIB as long as you have a compatible browser such as

    • Microsoft Internet Explorer (IE) 8 and below
    • Netscape Navigator 8.1 and below
    • Mozilla Firefox 3.0.3 and below.

    If you are using a computer running on Apple/Macintosh operating system, you'll need to access our Online Banking via Netscape Browser only.

    Requires Java 6 Update 16 or below

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Privacy & Security

  1. Is Business Internet Banking (BIB) secure?
  2. Do I need to upgrade my browser to ensure that information transmitted is encrypted?
  3. How can I further ensure that transaction information conducted over Business Internet Banking (BIB) is kept confidential?
  4. What precautions can I take to protect my PIN and password and the Security Token?
  5. How can I tell if the Internet banking pages is the real Maybank site?
  6. What should I do if I think someone is accessing my Business Internet Banking (BIB) accounts?
  7. Can I change my password?
  8. What will happen if I forget to log out or leave my computer idle for a period of time?
  9. What happens when my computer crashes or I get disconnected from the Internet by accident? How will I know that the payment or the transaction is effected?

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  1. Is Business Internet Banking (BIB) secure?

    At Maybank, we have invested in the most secured encryption technology (128-bit Secure Sockets Layer or SSL) to safeguard your information and transactions transmitted over the Internet.

    In addition to SSL encryption, we also authenticate your unique Access ID and PIN upon login. Both are needed together for access to your company account information. Two Factor Authentication (2FA) by way of One-Time Password (OTP) from the Security Token is required for every login. For most of the transactions, OTP is also required as an additional authentication. We have also included a security feature that automatically terminates your Maybank Internet Banking session after a period of inactivity.

     

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  2. Do I need to upgrade my browser to ensure that information transmitted is encrypted?

    If you are using Internet Explorer, the minimum requirement is version 5.0 and above. You may download the latest version from www.microsoft.com. If you are using Netscape browser, please download and install the latest version from www.netscape.com.

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  3. How can I further ensure that transaction information conducted over Maybank2u.com.sg (Online Banking) is kept confidential?

    Please visit our Security Advisory for tips on how to protect your computer and Online Banking safe practises.

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  4. What precautions can I take to protect my PIN and password and the Security Token?

    • Keep your Access ID and PIN confidential. We would advise that you memorise your PIN and avoid keeping any written record
    • Do not disclose your PIN to anyone, even to someone claiming to be from the Bank. Maybank staff will never require your PIN under any circumstances
    • When you login to Maybank2u.com.sg for the first time, you will be required to choose your own Username and Password. Do not use easy or obvious passwords such as your NRIC number, telephone number, etc
    • Keep your Security Token under lock and key when not in use
    • Change your password regularly
    • Always remember to logout from Maybank2u.com.sg when you leave your PC.

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  5. How can I tell if the Internet banking pages is the real Maybank site?

    We strongly recommend that you access Business Internet Banking (BIB) by entering our website address www.maybank2u.com.sg directly into the address field of your browser. For more security tips, please visit our Security Advisory page.

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  6. What should I do if I think someone is accessing my Business Internet Banking (BIB) accounts?

    You should report to us immediately on 1800-MAYBANK ( 1800-629 2265 ). You should also change your password immediately to ensure your account is not further breached.

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  7. Can I change my password?

    Yes, you can change your password by accessing "Customer Services" > "Change Password" within Business Internet Banking (BIB).

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  8. What will happen if I forget to log out or leave my computer idle for a period of time?

    For security reasons, there is a session time out where the system will automatically log you out if you leave the computer idle for a period of time.

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  9. What happens when my computer crashes or I get disconnected from the Internet by accident? How will I know that the payment or the transaction is effected?

    You may login to Maybank2u.com.sg (Online Banking) again to check your transaction history or contact us on 1800-MAYBANK (1800-6292265) to confirm whether your instructions have been received by us.

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Online Enquiry Services

Account Enquiries

  1. What accounts can the Authorised User access on Business Internet Banking (BIB)?
  2. What is "Transaction Downloading"?

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  1. What accounts can the Authorised User access on Business Internet Banking (BIB)?

    The Authorised User can access the latest information on the following accounts

    Deposits
    • Current Account (both Singapore Dollar and Foreign Currency)
    • Time Deposit (both Singapore Dollar and Foreign Currency)
    Loans
    • Term Loan
    • Overdraft
    • Financing

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  2. What is "Transaction Downloading"?

    This feature is a useful tool which enables you to export the latest transactions (up to the last 90 days) into a Microsoft Excel format for purposes of account reconciliation and monitoring even before you receive your month-end statement.

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Inward Remittance Detail Enquiry

  1. What is Inward Remittance Detail Enquiry ?
  2. How far back can I view my historical inward remittance transactions?
  3. What types of transactions can be viewed under Inward Remittance Detail Enquiry?
  4. What are the details available for viewing in the Inward Remittance Detail Enquiry service?
  5. How do I apply for Inward Remittance Detail Enquiry?

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  1. What is Inward Remittance Detail Enquiry?

    It is a free online service which provides detailed information on the inward remittance transactions credited to your Maybank account.

    To view the latest inward remittance transactions via Maybank2u.com.sg, simply follow the steps below:

    Step 1: Login to Maybank2u.com.sg (Online Banking)
    Step 2: Click on Inward Remittance Detail Enquiry to view the transactions

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  2. How far back can I view my historical inward remittance transactions?

    You can view your inward remittance transactions up to the last 90 days.

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  3. What types of transactions can be viewed under Inward Remittance Detail Enquiry?

    You can view all inward telegraphic transfer transactions via SWIFT in this online service

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  4. What are the details available for viewing in the Inward Remittance Detail Enquiry service?

    The Authorised User(s) of business account(s) can view the following details

    a)

    Credit Date

    Date when funds are credited into your Maybank account

    b)

    Sender’s Details

    Remitter's Name and/or Address

    c)

    Amount Remitted

    Amount (in S$ or Foreign Currency) received by Maybank from the Remitting bank

    d)

    Amount Credited

    Amount credited into your Maybank account, which will be in the same type of currency as your Maybank account.

    e)

    Remittance Fees / Charges

    Applicable charges levied by Maybank on the amount remitted, which will be in the same type of currency as your Maybank account.

    f)

    Remarks

    Optional details keyed in by the Sender e.g. invoice


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  5. How do I apply for Inward Remittance Detail Enquiry?

    This service is available to all Authorised Users who have enrolled for the “Account Enquiry” service under Maybank2u.com.sg (Online Banking). To apply for Business Internet Banking, please click here.

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Online Transaction Services

Stop Payment of Cheque

  1. Who can request for a stop payment of cheques?
  2. When will the request for stop payment of cheques be effective? What is the cut off time for making the request?
  3. How many cheques can be included in a request? Are there any service fees?

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  1. Who can request for a stop payment of cheques?

    Any of the Authorised Users with authority to approve the request can do this.

    Note: The Approval mandate for approval of transaction does not apply to stop payment of cheques.

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  2. When will the request for stop payment of cheques be effective? Is there a cut-off time for making the request?

    The request can be made any time, and will be effective the moment you click on the "Confirm" button, provided the cheque(s) has not been paid.

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  3. How many cheques can be included in a request? Are there any service fees?

    The approving authority can request for stop payment of a cheque subject to a charge of S$20 per cheque per request. If the request is for a range of cheques of continuous cheque numbers, the fee payable is S$20 for each of the cheques.

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Online Transaction Services

Local Funds Transfer

  1. Can the company transfer funds to another individual or company's accounts?
  2. Does the Authorised User have to key in the account number of the 3rd party each time a fund transfer is made?
  3. What is the purpose of "Update Payee Account List"?
  4. Can the company make a funds transfer without having to set up new 3rd party payee account(s) in Update Payee List
  5. How can we keep a record of our successful transactions?
  6. What is the maximum amount for 3rd party funds transfers per day?

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  1. Can the company transfer funds to another individual or company's accounts?

    Yes, the company can transfer funds to another person/individual's or company account maintained with Maybank or another bank in Singapore

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  2. Does the Authorised User have to key in the account number of the 3rd party each time a fund transfer is made?

    No. For more convenience, the Authorised User can register the payee name and account details using the "Update Payee Account List" function under "Funds Transfer".

    Payee Accounts with Maybank
    Authorised User can register up to 20 Maybank accounts that the Authorised User will be transferring funds into on a regular basis.

    Payee accounts with other banks
    Authorised User can register up to 16 other bank accounts that the company wish to transfer funds into via Business Internet Banking (BIB).

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  3. What is the purpose of "Update Payee Account List"?

    "Update Payee Account List" allows the Authorised User to register/delete your company's regular 3rd party accounts with Maybank or other banks.

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  4. Can the company make a funds transfer without having to set up new 3rd party payee account(s) in Update Payee List

    As a security measure, you are required to set up new 3rd party payee account(s) in Update Payee List before you can make a funds transfer.

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  5. How can we keep a record of our successful transactions?

    The authorised user can execute a printing command of the transactions shown on the screen:

    • Go to "File"
    • Select "Print"

    Alternatively, the Authorised User may view the company's past 30-day transaction history online by accessing "Funds Transfer" > "View Transaction History".

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  6. What is the maximum amount for 3rd party funds transfers per day?

    For Sole Proprietorship, the aggregate maximum funds transfer amount is S$1.0 million per day for 3rd party funds transfer within Maybank or accounts with another bank in Singapore.

    For other types of businesses, the aggregate maximum funds transfer amount is S$5.0 million per day for 3rd party funds transfer within Maybank or accounts with another bank in Singapore.

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Funds Transfer via FAST

  1. What is FAST?
  2. Which are the participating banks for FAST?
  3. What are the benefits of FAST compared to eGIRO/MEPS+?
  4. How can I perform FAST transactions?
  5. How do I know that the transfer is successful?
  6. Why is it that the system indicates that the transfer is successful but the recipient has not received the funds?
  7. After keying in the OTP and clicking on the “Confirm” button to proceed with the transaction, I waited for more than 30 seconds but nothing seems to be happening.
  8. Why was my FAST transaction rejected?
  9. Will there be charges for using FAST?
  10. How can I do a FAST transfer?
  11. Can I transfer to any bank account in Singapore via FAST?
  12. Why can’t I make a FAST Transaction to a non-participating bank?
  13. Can I make a FAST transfer any time of the day?
  14. I want to transfer to a new OCBC or HSBC account holder via FAST. When I try to enter the account number in the Internet Banking system, it can only support up to 11-digits. How do I proceed?
  15. Why do I see a message to confirm my OCBC or HSBC account number when conducting my FAST transaction?
  16. Is FAST the only option for funds transfer?
  17. What is the maximum amount that I can send via FAST?
  18. I want to transfer more than S$10,000 to another account holder using FAST. Why can’t I do so?
  19. Can I pay my staff using APS or OBG via FAST?
  20. Is the transfer made immediately at the point of submitting the transaction or will it be completed only upon approval?

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  1. What is FAST?

    FAST (Fast And Secure Transfers) is a new electronic funds transfer service which allows customers to use an Internet banking account at a participating bank to transfer funds to another participating bank almost instantly. Customers will be able to transfer funds almost instantaneously from one bank to another bank, compared to 2 to 3 working days for eGiro and cheques. FAST will be available 24/7 and is limited to funds transfers within Singapore.

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  2. Which are the participating banks for FAST?

    Customers from the following 14 participating banks can use FAST for their funds transfer transactions:

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  3. What are the benefits of FAST compared to eGIRO/MEPS+?

    FAST benefits include:

    1. Almost immediate transfer/receipt of funds
    2. Available anytime: 24x7, 365 days a year

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  4. How can I perform FAST transactions?

    You will be able to perform FAST transactions via our Business Internet Banking platform.

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  5. How do I know that the transfer is successful?

    You will be notified on the status of the FAST transaction online, whether it is successful or unsuccessful, once the transaction is completed. If the transaction is unsuccessful, there will also be an error message and error code displayed online to inform customers.

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  6. Why is it that the system indicates that the transfer is successful but the recipient has not received the funds?

    If the system shows that the transaction is “Successful”, it means that the funds have been remitted out from the Maybank account to the receiving bank. Hence, please inform the recipient to check with the receiving bank on the reasons for non receipt of the funds.

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  7. After keying in the OTP and clicking on the “Confirm” button to proceed with the transaction, I waited for more than 30 seconds but nothing seems to be happening.

    The delay may be due to communications or system issues. You can check the status of your transfer via Business Internet Banking as follows:

    1. Log in to Business Internet Banking
    2. Upon successful login, select “Funds Transfers”
    3. Click on “View Transaction History” to confirm if your transaction is successfully processed

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  8. Why was my FAST transaction rejected?

    There is a number of reasons why a transaction can be rejected, such as the transfer was made to a closed or an invalid account, or it could be due to some technical issues. An error message will be displayed online when your transaction has been rejected.

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  9. Will there be charges for using FAST?

    There will be a charge of $0.20 per FAST transaction performed via corporate accounts.

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  10. How can I do a FAST transfer?

    You will need to set up a payee via Business Internet Banking if you have not done so.

    Thereafter, to submit a FAST transaction via Business Internet Banking, please perform the following steps:

    1. Log in to Business Internet Banking
    2. Upon successful login, select “Funds Transfers”
    3. Click on “To Another Bank”
    4. Select “Within minutes (via FAST)” when prompted to choose the mode of transfer.
    5. Select the payee you wish to make a transfer to.
    6. Thereafter, please provide details of your transfer and submit your transaction after entering the One-Time Password (OTP) to confirm your request.

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  11. Can I transfer to any bank account in Singapore via FAST?

    Transfers via FAST can only be made to bank accounts of the other 13 participating banks. Transfers to non-participating banks would have to be made via eGIRO or MEPS.

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  12. Why can’t I make a FAST Transaction to a non-participating bank?

    Currently, only 14 banks are participating on this FAST platform. If you would like to make a funds transfer to a non-participating bank, please use eGIRO or MEPS.

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  13. Can I make a FAST transfer any time of the day?

    You can make FAST transactions any time of the day.

    Occasionally, Maybank will conduct system maintenance during which the FAST service will be unavailable. Customers will be notified via our website notice accordingly.

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  14. I want to transfer to a new OCBC or HSBC account holder via FAST. When I try to enter the account number in the Internet Banking system, it can only support up to 11-digits. How do I proceed?

    Before you can proceed to do transfers via eGIRO, MEPS or FAST, you will need to set up a payee via Business Internet Banking. Please omit the first three digits of your OCBC or HSBC account number and select the correct branch (where your OCBC or HSBC account was opened) from the drop-down list of branches. Thereafter you can decide whether you wish to perform transfers via eGIRO, MEPS or FAST.

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  15. Why do I see a message to confirm my OCBC or HSBC account number when conducting my FAST transaction?

    When you previously set up a payee for your OCBC or HSBC account via Business Internet Banking, you were prompted to omit the first three digits of the account number and to select the correct branch (where your OCBC or HSBC account was opened) from the drop-down list of branches. For funds transfer transactions, including FAST transactions, the system will combine the branch code and the account number (which were already created as an account payee). Hence, you will need to ensure that your OCBC or HSBC account number is correct before you proceed with the FAST transaction.

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  16. Is FAST the only option for funds transfer?

    Maybank provides our customers with the choice of sending funds via FAST, eGIRO or MEPS. You can continue to send via eGIRO or MEPS if you do not wish to send via FAST.

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  17. What is the maximum amount that I can send via FAST?

    By default, the daily limit is similar to GIRO. You can increase your daily limit if you wish. 

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  18. I want to transfer more than S$10,000 to another account holder using FAST. Why can’t I do so?

    There is currently a transaction limit of S$10,000 which applies to all FAST transactions from any of the Participating banks.

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  19. Can I pay my staff using APS or OBG via FAST?

    Currently APS or OBG transactions are processed via eGIRO. However, you can perform ad-hoc salary payments via FAST transactions.

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  20. Is the transfer made immediately at the point of submitting the transaction or will it be completed only upon approval?

    FAST transactions will only be submitted for processing upon approval similar to all existing BIB transactions.

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Online Transaction Services

Remittance

  1. What are the remittance services provided?
  2. How can we start using this service?
  3. Is there any timing restriction as to when we can use the remittance service?
  4. Are the transactions effected immediately?
  5. Can I schedule the remittance services in advance?
  6. What are the currencies available for Demand Draft and Telegraphic Transfer?
  7. What are the foreign exchange rates used for the foreign remittance services?
  8. Is there a limit on the amount of remittance a company can apply for in a day?
  9. What are the charges for each of the remittance Services?
  10. What is the validity period of Cashier's Order and Demand Drafts?
  11. What happens after the Cashier's Order or Demand Draft expires?
  12. What happens if we do not have sufficient funds in the company debiting account?
  13. Will the company able to cancel the Cashier's Order or Demand Draft?
  14. What happens if we made the Telegraphic Transfer to a wrong payee?

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  1. What are the remittance services provided?

    The remittance services provided are:

    • Cashier's Order (Singapore Dollar)
    • Demand Draft (Foreign Currency)
    • Telegraphic Transfer (Foreign Currency).

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  2. How can we start using this service?

    Your company needs to apply for Business Internet Banking (BIB) and in the same application form, select "Remittance" from the list of transaction services, indicate the account to be used with the assigned Authorised Users to approve the remittance transactions.

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  3. Is there any timing restriction as to when we can use the remittance service?

    No. The online remittance service is available every day.

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  4. Are the transactions effected immediately?

    Cashier's Order
    Applications for Cashier’s Order that are made before 3 pm on a business day will be processed on the same day. The Cashier’s Order will be ready for collection at Main Branch or sent to your company's registered address 2 business days later. Applications that are made after 3 pm on a business day or on non-business days will be effected on the next business day. Please note that all applications must be approved by your Authorised User on the same day of the application.

    Demand Draft/Telegraphic Transfer
    Applications for Demand Draft/Telegraphic Transfer that are made before 3 pm on a business day will be processed on the same day using the prevailing day’s exchange rate at the point of processing. Applications that are made after 3 pm on a business day or on non-business days will be effected on the next business day. Please note that all applications must be approved by your Authorised User on the same day of the application.

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  5. Can I schedule the remittance services in advance?

    No. There is no advance scheduling for remittance services. The application created has to be approved by the appointed Authorised User on the same business day.

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  6. What are the currencies available for Demand Draft and Telegraphic Transfer?

    The following 15 currencies are available for Demand Draft and Telegraphic Transfer

    • Australian Dollar
    • Canadian Dollar
    • Danish Krona
    • Euro
    • Hong Kong Dollar
    • Indian Rupees
    • Japanese Yen
    • New Zealand Dollar
    • Norwegian Krone
    • Sterling Pound
    • Swiss Franc
    • Malaysia Ringgit (only for Telegraphic Transfer)
    • Swedish Krona
    • Singapore Dollars
    • US Dollar.

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  7. What are the foreign exchange rates used for the foreign remittance services?

    Exchange rates are quoted between 10 am to 3 pm (Singapore time) on each business day. These rates are applied to foreign remittances which are received before 3 pm on a business day. Indicative exchange rates will be used for transactions made outside of these operating hours and an advice will be sent to you indicating the actual exchange rate used on the following business day. Rates quoted between 10 am to 3 pm (Singapore time) on each business day will apply unless stated otherwise. Exchanges rates quoted after these hours are indicative. Prevailing exchange rates at time of processing will apply.

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  8. Is there a limit on the amount of remittance a company can apply for in a day?

    For sole proprietorship, the total amount of remittance (combined for TT, DD and CO) a company can apply for in a day is the equivalent of S$1.0 million.

    For other type of businesses, the total amount of remittance (combined for TT, DD and CO) a company can apply for in a day is the equivalent of S$5.0 million.

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  9. What are the charges for each of the remittance services?

    Click here to see the charges for remittance services

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  10. What is the validity period of Cashier's Order and Demand Draft?

    The Cashier’s Order and Demand Draft is valid for a period of 6 months from the date of issue as stated on the instrument.

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  11. What happens after the Cashier's Order or Demand Draft expires?

    If the Cashier’s Order or Demand Draft has expired and has not been presented for payment, please visit any of the Maybank Branches and request for it to be cancelled. The original Cashier’s Order or Demand Draft has to be presented for cancellation. Thereafter, we will credit the funds back to the debiting account given to the Bank upon application. Please note that fees and charges apply.

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  12. What happens if we do not have sufficient funds in the company debiting account?

    If there are insufficient funds in the company debiting account, your application will be rejected and your company will be notified accordingly in writing; the letter will be sent to your company’s registered address. The service fee will not be levied.

    Your company may therefore want to ensure that your debiting account has sufficient funds before proceeding with the remittance application.

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  13. Will the company able to cancel the Cashier's Order or Demand Draft?

    Yes. Your company can cancel the Cashier’s Order or Demand Draft at any time provided it has not been presented and paid.

    Where the Cashier’s Order or Demand Draft is presented
    Visit any of our Maybank Branches to request for cancellation of the Cashier’s Order or Demand Draft. Once the cancellation is approved, the funds less the cancellation fee will be credited back to your company debiting account

    If the Cashier’s Order or Demand Draft is lost , stolen or destroyed
    Visit any of our branches to request for cancellation. The Authorised User/signatory will also be required to fill up a letter of Authorisation and Indemnity. Fees and charges apply.

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  14. What happens if we made the Telegraphic Transfer to a wrong payee?

    We request customers to exercise prudence in applying for Telegraphic Transfer, as recovery would be difficult once the transactions are confirmed. The Bank may only assist in the recovery, but would not be able to influence the outcome of the funds that have been wrongly remitted to a 3rd party’s account.

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Online Transaction Services

Online Funds Transfer (Malaysia)

  1. What is RegionLink - Online Funds Transfer (Malaysia) service?
  2. When can I start using the RegionLink - Online Funds Transfer (Malaysia) service?
  3. How do I apply for the RegionLink - Online Funds Transfer (Malaysia) service?
  4. Are there any restrictions as to when I can use the service?
  5. Will the funds transfer be effected immediately?
  6. Can I schedule my funds transfers in advance?
  7. When will my company's account be debited?
  8. What is "Update Payee Account List"?
  9. Can the company make a RegionLink – Online Funds Transfer (Malaysia) transaction without having to set up new 3rd party payee account(s) in Update Payee Account List?
  10. What is the default and maximum amount for RegionLink - Online Funds Transfer (Malaysia) per day?
  11. Will I be charged for using the RegionLink - Online Funds Transfer (Malaysia) service?
  12. What is the foreign exchange rate used for my funds transfers?
  13. Can we transfer funds from my Maybank account in Malaysia instead?
  14. Will I be charged for using the RegionLink - Online Funds Transfer (Malaysia) service?
  15. How do we know if our funds transfers have been successful?
  16. What happens if I transferred funds to the wrong payee account?

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  1. What is RegionLink - Online Funds Transfer (Malaysia) service?

    This is an online service for transfer of funds to accounts maintained with Maybank in Malaysia via Business Internet Banking (BIB).

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  2. When can I start using the RegionLink - Online Funds Transfer (Malaysia) service?

    Once your application to use the service is processed, your assigned users authorised to create and/or approve the transaction can start using the service as long as they have access to Business Internet Banking (BIB).

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  3. How do I apply for the RegionLink - Online Funds Transfer (Malaysia) service?

    Select this transaction service listed in the Business Internet Banking Application Form for us to make this service available to your company. By using this service, your company is agreeing to be bound by the Terms and Conditions governing the Funds Transfer Service.

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  4. Are there any restrictions as to when I can use the service?

    The RegionLink - Online Funds Transfer (Malaysia) service is available from 7 am to 10 pm daily, including Sundays and public holidays.

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  5. Will the funds transfer be effected immediately?

    Funds transfers made to Maybank Malaysia before 4 pm on any business day that falls on Mondays to Fridays, will be effected on the same business day. If the transaction falls on a Malaysian public holiday, it will be effected on the next business day.

    For funds transfers made after the cut-off time (i.e. 4 pm) on a business day on Mondays to Fridays, or on Saturdays and Sundays, the transfers will be deemed as the next business day’s transactions.

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  6. Can I schedule my funds transfers in advance?

    No, funds transfers to payee accounts in Malaysia cannot be scheduled in advance.

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  7. When will my company's account be debited?

    Your company’s account will be debited immediately after the authorised user clicks on the "Confirm" button.

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  8. What is "Update Payee Account List"?

    When your Company transfers funds through our RegionLink - Online Funds Transfer (Malaysia) service, the authorised user needs to key in the details of the payee account such as the payee name and the account number.

    The "Update Payee Account List" allows your company to register the ‘regular’ payee accounts in Malaysia to which your Company transfers funds. This means that the authorised user no longer has to key in the account information each time a funds transfer is to be made.

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  9. Can the company make a RegionLink – Online Funds Transfer (Malaysia) transaction without having to set up new 3rd party payee account(s) in Update Payee Account List?

    As a security measure, you are required to set up new 3rd party payee account(s) in Update Payee Account List before you can make a RegionLink transaction.

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  10. What is the default and maximum amount for RegionLink - Online Funds Transfer (Malaysia) per day?

    The amount set for RegionLink Online Funds Transfer (Malaysia) to payee accounts with Maybank Malaysia is default at S$1.0 million per day per customer. You can adjust this limit or increase it to a maximum of S$5.0 million by mailing us the completed BIB Daily Limit Update Request Form with a Company Resolution or Mandate where appropriate. For Sole Proprietorship, the default and maximum limit is set at S$1.0 million.

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  11. Will I be charged for using the RegionLink - Online Funds Transfer (Malaysia) service?

    Yes. For transfers to Malaysia, the standard rate is 1/8% of the S$ amount subject to a minimum of S$20 and maximum of $100.

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  12. What is the foreign exchange rate used for my funds transfers?

    Funds will be transferred in Singapore Dollars to Maybank in Malaysia and credited into the respective payee accounts in Ringgit, at the prevailing foreign exchange rate as at the date and time of the processing.

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  13. Can we transfer funds from my Maybank account in Malaysia instead?

    No. Your company can only transfer funds from your company's Maybank accounts in Singapore.

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  14. Will I be charged for using the RegionLink - Online Funds Transfer (Malaysia) service?

    Yes. For transfers to Malaysia, the standard rate is 1/8% of the S$ amount subject to a minimum of S$20 and maximum of $100.

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  15. How do we know if our funds transfers have been successful?

    Your company can check the status of the funds transfers made in the past 30 days via Funds Transfer Transaction History. Depending on its current status, one of the following will be indicated against each transaction:

    • Pending - Transaction is pending confirmation from Maybank Branches in Malaysia.
    • Successful - Funds transfer has been successfully credited to the payee account.
    • Unsuccessful - Funds transfer has been rejected. Please verify the details of the payee account and perform the transaction again.

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  16. What happens if I transferred funds to the wrong payee account?

    We request customers to take extra precaution when conducting funds transfers, as recovery would be difficult once the transactions are confirmed. The Bank can only assist in the recovery, but it would not be able to influence the outcome of the funds that have been wrongly transferred to a third party's account.

    Should you have any enquiries, please contact our Customer Relationship Executives on 1800-MAYBANK ( 1800-629 2265 ) or (65) 6533 5229 (when you are overseas), or your Account / Relationship Manager.

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Approval Mandate

  1. Who are the Authorised Users?
  2. How does the company assign Authorised Users?

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  1. Who are the Authorised Users?

    The company can assign Authorised Users to transact on its behalf - it can be a simple account enquiry, initiating a transaction for approval or an approval mandate to approve a financial transaction or a combination of all.

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  2. How does the company assign Authorised Users?

    The company needs to pass a Resolution or Mandate approving the Company’s subscription to Business Internet Banking (BIB).

    In the Resolution / Mandate, the company will establish the Authorised Signatory for submitting the prescribed application to Maybank and list the name of Authorised Users for the initial application.

    Through the application, the company will

    • Select the desired services
    • List the selected accounts to be linked for the desired services
    • Define the User Control option (Single or Dual Control)
    • Authorise the Approval Mandate (Simple Mandate or Customised Mandate)
      • Simple Mandate
        Any 1 or 2 or 3 Authorised Users to approve all transaction amounts for all linked accounts
      • Customised Mandate
        The company may group the Authorised Users up to 3 groups, Group A, B and C. Define up to 3 transaction amounts, up to 6 linked accounts, and up to 2 Customised Mandates.
        In each of the Customised Mandates, the company can assign multiple combinations of the number of Authorised Users from each group required to approve each of the transaction amounts
    • Assign Authorised User(s) to the desired services and the selected linked accounts
    • Define the Approval role of the User (for Creation or for Approval).

     

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Activate Access ID

  1. Why am I not able to login to Maybank2u.com.sg?
  2. How do I activate my Access ID? when can it be activated?
  3. I have misplaced the Acknowledgement Letter. How do I get a replacement?
  4. How do I login again after my Access ID is activated?

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  1. Why am I not able to login to Maybank2u.com.sg?

    One of the reasons could be that your Access ID for Business Internet Banking (BIB) service is not yet activated. When you applied for the BIB service, a package which contains your Access ID, PIN, Security Token and Acknowledgement Letter would have been sent to you.

    As part of Maybank’s policy to protect the interest of our customers when using our BIB service, your Access ID will only be activated after we receive your Acknowledgement Letter, duly completed and signed.

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  2. How do I activate my Access ID? when can it be activated?

    Option 1
    Please complete and sign on the Acknowledgement Letter and mail it to the following address:

    MAYBANK
    CAPS – MT
    2 Battery Road
    Maybank Tower
    # 14 – 01
    SINGAPORE 049907

    Your Access ID will be re-activated 5 business days after you send the Acknowledgement Letter. Please allow an additional 5 to 10 business days if you are mailing it from an overseas location.

    Option 2
    Please submit the completed and signed Acknowledgement Letter at any of our 22 Branches.

    Your Access ID will be re-activated on the next business day.

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  3. I have misplaced the Acknowledgement Letter. How do I get a replacement?

    Yes, simply click here (PDF) to get a soft copy of the Acknowledgement Letter.

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  4. How do I login again after my Access ID is activated?

    Simply visit www.maybank2u.com.sg and proceed as follows:

    • Select "First Time Login"
    • Read the Terms and Conditions and click "Accept" to continue
    • Enter your Access ID and PIN
    • Click "Activate"
    • Select a new Password* for your subsequent logins and click "Register".

    Previously nominated Username will appear after you enter your Access ID and PIN.

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Login Problems

  1. When attempting to login to Business Internet Banking (BIB), I got the message "Error code: 0038". What should I do?
  2. When attempting to login to BIB, I got the message "Error code: 5002. Your account is not active. Please contact the helpdesk." What should I do?
  3. When attempting to login to BIB, I kept getting the message "Error: Unable to load Java Applet. Please try again." What should I do?
  4. How do I know if I have Java installed in my computer?
  5. How do I enable Java in my PC?
  6. What should I do if I still have problems when I login to Maybank2u.com.sg?

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  1. When attempting to login to Business Internet Banking (BIB), I got the message "Error code: 0038". What should I do?

    Please call us on 1800-MAYBANK (1800-629 2265) and let us know the error code.

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  2. When attempting to login to BIB, I got the message "Error code: 5002. Your account is not active. Please contact the helpdesk." What should I do?

    Please call us on 1800-MAYBANK (1800-629 2265) and let us know the error code.

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  3. When attempting to login to BIB, I kept getting the message "Error: Unable to load Java Applet. Please try again." What should I do?

    As part of our commitment to protect our customers' information, Maybank uses a Java applet to encrypt your password when you login to Maybank2u.com.sg. This is in addition to the 128-bit Secure Sockets Layer (SSL) encryption technology that we use to protect your information.

    Hence, if Java is not installed and enabled in your PC, you will not be able to login to Maybank2u.com.sg.

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  4. How do I know if I have Java installed in my computer?

    To see if you have properly installed Java in your computer, click onwww.maybank2u.com.sg/html/ib_detectJVM.html.

    You will see the message "Applet Status - Successful" if Java is installed in your computer.

    If not, the message "Java not running" will be displayed instead.

    Click on "Click here to Enable/Install Java" for the steps required to install Java on your computer.

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  5. How do I enable Java in my PC?

    For Netscape 9.x or below/Mozilla 3.x or below

    • From the menu bar, choose "Tools" > "Options"
    • Select the "Content" category
    • Check the box labeled "Enable Java"
    • Click OK to save your preference

    For Internet Explorer 8.x or below

    • Click "Tools" > "Internet Options"
    • Select the Advanced Tab, and scroll down to "Java (Sun)"
    • Check the box next to the Java version
    • Next, select the Security Tab, and select the "Custom Level" button
    • Scroll down to "Scripting of Java applets"
    • Make sure the "Enable" radio button is checked
    • Click OK to save your preference

    If you are using Windows XP or Windows Vista operating system, please check the following items:

    • Go to Control Panel
    • Select "Java"
    • Select the Advanced Category
    • Expand the "Java Plug-in" setting
    • Make sure the box for "Enable the next-generation Java Plug-in (requires browser restart)" is checked
    • Click OK to save your preference

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  6. What should I do if I still have problems when I login to Maybank2u.com.sg?

    Please contact us on 1800-MAYBANK (1800-629-2265).

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Forgotten Username & Password/1st Time PIN

  1. I have forgotten my Username/Password/1st Time PIN. What should I do?
  2. Can I reset my Access ID and request for issuance of a new PIN using other means, e.g email ?

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  1. I have forgotten my Username/Password/1st Time PIN. What should I do?

    Authorised user(s) may retrieve their Username and/or reset their Password by applying for a new Access ID and PIN via the following methods.

    Step 1

    Option 1
    Complete the Access ID & Security Token Administration Form (BIB Form D) and mail to:

    Maybank
    CAPS - MT
    2 Battery Road
    Maybank Tower #14-01
    Singapore 049907

    Option 2
    Submit the Access ID & Security Token Administration Form (BIB Form D) in person to any of our 22 Branches in Singapore.

    Step 2

    With your new Access ID and PIN for Business Internet Banking (BIB)

    • The authorised user(s) is to sign the Acknowledgement Letter and mail it back to CAPS-MT
    • Your Account(s) will be activated 5 working days after you mail out the Acknowledgement Letter (if within Singapore); please allow additional 5 to 10 working days if you are mailing it from an overseas location.

    Step 3

    After 5 business days, please proceed to www.maybank2u.com.sg.

    1. Click on the "Login" icon at the top right corner of the main landing page.
    2. Then, click on "First Time Login" web link at the top left corner of the login page.
    3. Click on “Download Internet Banking Services Terms and Conditions (PDF Format)”. Read the Terms and Conditions and click the “Accept” button to proceed.
    4. Enter the 8-digit Access ID.
    5. Enter the 6-digit PIN. The picture of the Security Token will only be displayed if both the Access ID and PIN are keyed in correctly.
    6. Click "Activate". You will be directed to a login page where your existing Username will be displayed; please remember this Username for subsequent login.
    7. Click "Confirm".

    For subsequent login, go to website www.maybank2u.com.sg

    1. Click on the "Login" icon at the top right corner of the main landing page.
    2. Key in your Username and Password.
    3. Enter the OTP obtained from your Security Token.
    4. Proceed with your online transactions.

     

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  2. Can I reset my Access ID and request for issuance of a new PIN using other means, e.g email ?

    No. For security reason, reset of Access ID and request for issuance of new PIN to retrieve forgotten Username and reset of Password for the Authorised User can only be done via Access ID & Security Token Administration Form (BIB Form D) duly signed by the Authorised Signatory(s) of the company.

    This is in line with industry practice.

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