View all eServices Business FAQs

1. What is APS+/OBG?
2. What is the difference between APS+ and OBG?
3. Who can apply for this service?
4. What hardware and/ or software do we require to access this service?
5. What are the fees and charges for using this service?
6. How do I apply for the APS+/OBG service?
7. What’s the cutoff time of submitting APS+ and OBG file?
8. Can my company create an APS+ and OBG file after 4pm?
9. How early can the APS+ and OBG file be submitted?
10. When should the company account be funded to ensure processing of the APS+ and OBG ?
11. When will the recipient’s account be credited?
12. What are the common reasons for an item to be rejected by the other bank?
13. Can a wrongly-submitted file be stopped?

1. What is APS+/OBG?

   Maybank Automated Payment System Plus and Outward Interbank GIRO System (APS+ /OBG) is an electronic funds transfer system that allows companies to receive proceeds and make regular payments via Maybank2u.com.sg to any savings or current account maintained with any GIRO participating bank in Singapore.

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2. What is the difference between APS+ and OBG?

   While APS+ is a banking transaction for payment to accounts in another bank, OBG can be used for either payment to or collection from another bank in Singapore.

   The OBG service also provides a return file with all the data that your company has submitted, and the Rejection Code, so that the company will know if a certain item has been rejected by the receiving bank.

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3. Who can apply for this service?

   Companies, partnerships, clubs, associations and societies that maintain a Maybank company current account are eligible to apply for this service.

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4. What hardware and/ or software do we require to access this service?

   There is no special hardware or software requirement. To use our APS+/OBG service, you need a PC with minimum Internet Explorer 6 and above as well as access to our Maybank2u.com.sg.

   You must also have MS Excel to create your transactions and save the data in the designated format (".CSV" and ".txt", that is, in Notepad).

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5. What are the fees and charges for using this service?

   Transaction	Fees and Charges
   Payment to / Collection from Maybank account	S$0.30 per transaction*
   Payment to / Collection from non-Maybank Account	S$0.50 per transaction*
   Return Item	S$1.00 per item returned
   Request to Stop Wrongly Submitted file	S$50.00 per file

   *Subject to a minimum of S$30.00 wef 1 Jan 2011 per batch file where transactions for Maybank and non-Maybank account can be combined

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6. How do I apply for the APS+/OBG service?

   To apply for the APS+/OBG service, please click here to download these forms:

   • Maybank Business Internet Banking Application Form (BIB Form A), Business Internet Banking Transaction Approval Mandate Customisation Application (BIB Form B), where applicable
   • Resolution or Mandate to support application for BIB

   Select the APS+/OBG service, complete the forms and submit them together with the required documents to the Relationship/Account Manager of the Branch where your company's current account is maintained.

   For more information about BIB, please click here.

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7. What’s the cutoff time of submitting APS+ and OBG file?

   All APS+ and OBG files created on any day must be fully approved before 4pm on the same day, otherwise it will expire and be removed from the system.

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8. Can my company create an APS+ and OBG file after 4pm?

   Yes, the company can create an APS+ and OBG file after 4pm. APS+ and OBG files created after 4pm will be considered as the next business day’s transaction. For example, if customer submits an APS+ or OBG file after 4pm of 17 Nov 2009 (Tue), it will be considered as a transaction of 18 Nov 2009 (Wed). This means the earliest payment (value) date will be on 20 Nov 2009 (Fri) and not 19 Nov (Thu) anymore.

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9. How early can the APS+ and OBG file be submitted?

   You can submit the APS+ and OBG file as early as 7 business days before the value date.
   
   For example, if the value date (T day) is on Thursday, 19 Nov 2009, the earliest that the customer may submit the batch file was last Tuesday, 10 Nov 2009
   (T-7). Please note that Saturday is not a business day for this purpose, as there is no clearing between banks. This process is also applicable for companies receiving fees and payments from another bank.
   
   On 10 Nov 2009 (the earliest submission date), submission done before 4pm will show T day, T-1, T-2, T-3, T-4, T-5 as payment (value) dates. After 4pm, it will show T day, T-1, T-2, T-3, T-4 since the transaction is already considered the next business day.
   
   

   	10 Nov, Before 4pm	10 Nov, After 4pm
   T - 5	12 Nov (Thu)	x
   T - 4	13 Nov (Fri)	13 Nov (Fri)
   T - 3	16 Nov (Mon)	16 Nov (Mon)
   T - 2	17 Nov (Tue)	17 Nov (Tue)
   T - 1	18 Nov (Wed)	18 Nov (Wed)
   T day	19 Nov (Thu)	19 Nov (Thu)

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10. When should the company account be funded to ensure processing of the APS+ and OBG ?

    For the Maybank company account, funds should be funded and ready for deduction by T-1. If the value date is on Thursday, 19 Nov 2009, then the company account must be funded on or before Wednesday, 18 Nov 2009.

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11. When will the recipient’s account be credited?

    For non-Maybank accounts, funds will be credited 1 business day after value date (T+1). Maybank accounts will be credited on the value date itself.
    
    To illustrate:
    If value date is on Thursday, 19 Nov 2009, the crediting of funds to Maybank accounts will be on 19 Nov while the crediting of funds to non-Maybank accounts will be on 20 Nov (T+1).

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12. What are the common reasons for an item to be rejected by the other bank?

    The common reasons and their codes are:

    Description	Reason Code
    Invalid account	10
    Invalid branch code	21
    Invalid bank code	20
    Account closed	60
    Account does not exist	61

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13. Can a wrongly-submitted file be stopped?

    A wrongly-submitted file can be stopped 2 business days before the payment/value date. For example, if today (T-2) is Tuesday, 17 Nov 2009, stopping of payment can only be done for a file with value date of 19 Nov 2009(Thursday), 20 March 2009 (Friday) or after, but not for 18 March 2009 (Wednesday) or earlier

    To stop a file, please take the following steps:

    • Step 1: Request for the Stop Payment Request Form from the Branch or contact our Customer Relationship Executives on 1800-MAYBANK
      (1800-629 2265). You can also download the Stop Payment Request Form inside the BIB secured site
    • Step 2: Fill up the form and fax it to "CAPS MT". The fax number is stated on the form. The authorised signatory or signatories (if there is more than one) must sign the Stop Payment Request Form

    The fee payable for stop payment is S$50 per file.

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