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Maybank Quarterly
December 2016
Message from CEO


Maybank Quarterly - december 2016

Maybank records stronger third quarter as Profit Before Tax rises 3.1% to RM2.46b
We saw stronger performance in the third quarter of this year compared with the preceding two quarters, with Q3FY16 profit before tax (PBT) rising 55.1% over Q2FY16 to RM2.46b and 3.1% over the corresponding period last year.

Net operating income for the quarter was up 2.1% to RM5.46b compared to the previous quarter. The results were supported by an improved Quarter-on-Quarter earnings trend as well as a reduction in net impairment losses.

In Singapore, we saw:
  • Net profit of S$175.99 million and net income of S$593.16 million
  • Deposits growth stood at a healthy 18.7%, far outpacing industry growth of 1.0%
  • Decline in loans of only 1.9% compared with a year earlier, despite system-wide loans in Singapore registering a 5% drop in the three quarters
More information on our results can be found here.

Walk away with the all-new Mercedes-Benz E-Class with COE*!
This festive season, stand a chance to win a brand new Mercedes-Benz E-Class when you charge to your your Maybank Credit or Debit Card! What's more, the car comes with the Certificate of Entitlement*.

  From now till 31 March 2017, get 10 chances for every S$10 charged to your Maybank Card, so start spending now for your very own dream car! Check out the full details here.

*COE value is capped at a maximum of S$60,000 and excess is to be paid by the winner. Vehicle is covered with a 3-year warranty or 100,000km whichever is earlier by Cycle & Carriage from date of registration. Specifications may differ from image show. Other Terms and Conditions apply.


Free KidZania Singapore tickets and 3X interest with Maybank Family Plus
  From now to 31 December 2016, deposit S$20,000 into Youngstarz Savings Account and S$10,000 into an iSAVvy Savings Account to receive a set of tickets to KidZania Singapore (2 adults and 2 children).

What's more, stand to earn up to 3X interest on the first S$30,000 of in your child's Youngstarz Account! Visit our webpage for more information.

Awards and Accolades
Maybank Private Wealth wins big at PBI Awards
Our regional Private Wealth team continues to excel at this year's PBI Awards.
Maybank Private Wealth won seven awards at the highly-recognised 26th Private Banker International (PBI) Global Wealth Awards 2016.

We garnered the Overall Winner in the "Outstanding Private Bank for Growth Strategy - Organic" category, and received Highly Commended Awards for "Outstanding Private Bank - Southeast Asia" and "Outstanding Wealth Management Technology Initiative - Back Office". Four Relationship Managers also clinched "Outstanding Young Private Banker" awards.

Established three years ago, Maybank Private Wealth has achieved glowing results and is aiming to be among the top 20 wealth management players in Asia Pacific.

Congratulations to all our EXSA winners!
124 Maybank Branch frontline and Contact Centre staff have been recognised in this year's Excellent Service Award (EXSA), a national award which recognises individuals who have delivered quality service.

  We were one of the pioneering banks to participate in EXSA and it's good to be back in 2016. A big thumbs up for all our 124 winners across the three categories - Star, Gold, Silver and even more so for Ms Yvonne Nyam, Branch Manager of Maybank@Chinatown, one of the finalists for the Association of Banks in Singapore (ABS) EXSA Service Excellence Champion!

Our people are the heartbeat of our bank. We believe that when we put our people first, our people will put our customers first.
Our Star Award winners posing with Maybank Singapore senior management and Mrs Ong Ai Boon.

Community Engagement
Exclusive KidZania party for Straits Times School Pocket Money beneficiaries
On 17 November, over 200 primary school kids supported by The Straits Times School Pocket Money Fund had an evening of fun and excitement at KidZania Singapore, role-playing their 'dream jobs'. The exclusive after-hours party was the first such outing to the edutainment theme park for the children.

Maybank also presented a cheque of S$13,000 to the Fund to provide pocket money for students from low-income families. This was raised through the Maybank Education Loan CSR campaign, where the Bank donated S$50 for every successful Maybank Education Loan application from 1 July to 31 October 2016, and also matched public donations through an online donation drive.
Staff volunteers had fun interacting and bringing the children around KidZania Singapore.

Shining stars at Purple Parade 2016
  We believe everyone is unique and can shine in their own ways, just like a star! Our staff volunteers joined beneficiaries from MINDS to form a dazzling contingent of over 100 stars at this year's Purple Parade, held on 5 November. Some of the props used were also jointly hand-made by volunteers and MINDS members.

Maybank Tower, a prominent landmark in the Singapore city skyline, was also specially lit up in purple to show the Bank's commitment towards supporting people with special needs.

This is the third year that Maybank has taken part in the Purple Parade, Singapore's largest annual movement to promote the inclusion and to celebrate the abilities of people with special needs. Maybank has been partnering MINDS on a range of community projects over the past few years to support inclusion for people with special needs.
Our dazzling contingent of over 100 stars at this year's Purple Parade.

Humanising Finance
Clearing misconceptions on Islamic banking
Have you come across the term "Islamic banking" before? Have you wondered what it is and if it might be suitable for you?

Find out some basic information on what it is in this month's issue of Humanising Finance.

  We want to hear from you!
As we keep you informed on our new products and services, we would also love to receive your suggestions on how we can better serve you. Got more service gold moments to share? We are always ready to listen. Let us know via our feedback form.

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