| 1. |
What is Online Bill Payment (Malaysia) service? |
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This is an online service
for you to pay your bills in Malaysia via Maybank2u.com.sg. |
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| 2. |
What are the types
of bills I can pay and who can I pay to? |
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Here is the list
of payee organisations you can make payment to in
Malaysia. |
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| 3. |
How can I start using
the Online Bill Payment (Malaysia) service |
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You need to have a savings
or current account with Maybank and apply for our Maybank2u.com.sg
(Online Banking). |
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| 4. |
Do I need to apply
for the Online Bill Payment (Malaysia) service? |
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No. You can
use this service without prior application. However,
in using this service, you are agreeing to be bound
by the Terms
and Conditions governing the Online Bill Payment (Malaysia)
and Funds Transfer Service. |
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| 5. |
Can I pay my bills
anytime I choose? |
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No. The Online Bill Payment (Malaysia) service is available from 7 am to
10 pm daily, including Sundays and Public Holidays.
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| 6. |
Are the payments effected
immediately? |
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Payments
made before 4 pm (Singapore time) on Mondays to Fridays
will be credited to the respective payee organisations
on the same day, unless the transaction falls on a Malaysian
Public Holiday. If the transaction falls on a Malaysian
Public Holiday, it will be effected on the next business
day in Malaysia.
Payments made after 4 pm (Singapore time) on Mondays
to Fridays, or on Saturdays and Sundays will be treated
as the next business day's transaction. The respective
payee organisations will be credited on the next business
day in Malaysia.
View the list of Public
Holidays in Malaysia.
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| 7. |
Can I schedule my
bill payments in advance? |
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No. You cannot schedule
payments for your Malaysian bills in advance. |
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| 8. |
When will my account
be debited? |
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Your account is debited
immediately after you click the Confirm button. |
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| 9. |
What is "Maintain
Favourite List"? |
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When you make payments
through our Online Bill Payment (Malaysia) service, you need
to enter the account or reference number pertaining
to your bill.
Maintain Favourite List allows you to register/delete
up to 10 of your favourite payee organisations in Malaysia
so that you do not have to enter the account details
each time you make a payment. |
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| 10. |
What is the maximum
amount for Online Bill Payment (Malaysia)s per day?
|
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The maximum amount is
S$3,000 per day per customer. If you wish to change
the transaction limit (up to S$10,000 per day only)
please fill up and mail us the Daily
Transaction Limit Update Request form. |
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| 11. |
What is the foreign
exchange rate used for my bill payments? |
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Payments for your Malaysian
bills will be made in Singapore Dollars. Maybank in
Malaysia will then credit the respective payee organisations
in Ringgit, using the prevailing foreign exchange rate
on the day your account is debited. |
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| 12. |
Can I pay my Malaysian
bills using my Maybank account in Malaysia? |
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No. You can only pay your
bills using your Maybank accounts in Singapore. |
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| 13. |
Will I be charged
for using the Online Bill Payment (Malaysia) service? |
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Yes. A service fee of
S$5 will be levied for using this service. |
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| 14. |
How do I know if my
payments have been successful? |
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You can check the status
of your bill payments that were made in the past 30
days via Bill Payment Transaction History. Depending
on its current status, one of the following will be
reflected beside each transaction: |
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- Pending - Transaction is pending confirmation
from Maybank Branches in Malaysia
- Successful - Payment has been successfully
credited to the payee organisation's account with
Maybank in Malaysia
- Unsuccessful - Payment has been rejected.
Please verify the details of the payee organisation
and perform the transaction again.
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| 15. |
What happens if I
made a payment using the wrong account number? |
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Please call our Customer
Relationship Officers at 1800-MAYBANK (1800-629 2265)
for assistance. |
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| 16. |
How can I pay to a
company that is not listed on your list of payee organisations?
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We are constantly inviting
various organisations to be listed as participants to
bring you greater convenience. Please send us the name
of the payee organisation that you would like to be
listed by clicking here
and we'll work towards signing them up. |