| 1. |
When attempting to
login to Maybank2u.com.sg (Online Banking), I got the
message "error code: 0038." ? |
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Please call us at 1800-MAYBANK
(1800-629 2265) and let us know the error code. |
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| 2. |
When attempting to
login to Maybank2u.com.sg (Online Banking), I got the
message "Error code: 5002. Your account is not
active. Please contact the helpdesk." What should
I do? |
| |
Please call us at 1800-MAYBANK
(1800-629 2265) and let us know the error code.
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| 3. |
When attempting to login to Maybank2u.com.sg (Online
Banking), why do I keep getting the error message "Error:
Unable to load Java Applet. Please try again."
? |
|
As part of our commitment
to protecting our customers' information, Maybank uses
a Java applet to encrypt your password when you login
to Maybank2u.com.sg.
This is in addition to the 128-bit Secure Sockets Layer
(SSL) encryption technology that we use to protect your
information.
Hence, if Java is not installed and enabled in your
PC, you will not be able to login to Maybank2u.com.sg.
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| 4. |
How do I know if I
have Java installed in my PC? |
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To see if you have properly installed Java in your
PC, click on www.maybank2u.com.sg/html/ib_detectJVM.html.
You will see the message "Applet Status -
Successful" if Java is installed in your
PC.
If not, the message "Java not running"
will be displayed instead.
Click on "Click here to Enable/Install Java"
for the steps required to install Java on your PC.
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| 5. |
How do I check and enable Java in my PC? |
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For Netscape 9.x or below / Mozilla 3.x or below:
- From the menu bar, choose Tools --> Options
- Select the “Content” category
- Check the box labeled "Enable Java"
- Click OK to save your preference
For Internet Explorer 8.x or below: |
- Click "Tools" --> "Internet Options"
- Select the Advanced Tab, and scroll down to "Java (Sun)"
- Check the box next to the Java version
- Next, select the Security Tab, and select the "Custom Level" button
- Scroll down to "Scripting of Java applets"
- Make sure the "Enable" radio button is checked.
- Click OK to save your preference
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If you are using Windows XP or Windows Vista as operating system, please check the following items:
- Go to Control Panel
- Select “Java”
- Select the Advanced Category
- Expand the “Java Plug-in” setting
- Make sure the box for “Enable the next-generation Java Plug-in (requires browser restart)” is checked.
- Click OK to save your preference
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| 6. |
What should I do if
I still have problems logging into Maybank2u.com.sg? |
| |
You can call us at 1800-MAYBANK
(1800-629-2265). |