| 1. |
What
is SpeedLink - Change in daily ATM withdrawal
limit? |
|
It is a dial-in service whereby customers can
call our hotline
1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (Overseas) to effect a temporary change
in their daily ATM withdrawal limit via the Integrated
Voice Response (IVR) system. The request is secured
by using the One-Time Password (OTP) generated
by the Security Token
or 2FA SMS for verification purpose. |
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|
| 2. |
How do I change
my daily ATM withdrawal limit using this service? |
| |
- Call 1800-MAYBANK (1800-629 2265)
or (65) 6533 5229 (Overseas)
- Press "3" for Banking Services, SpeedLink and Loan enquiries, followed by "1" for e-Services & SpeedLink.
- Next Choose "2" for SpeedLink.
- Enter the 10-digit card number of your Maybank ATM Card. For ATM MCE or Credit Card, enter the last 11 digits of your card number.
- Wait for the system to prompt you to enter the 8-digit OTP indicated on your 2FA Token, or the 2FA SMS to be received via your registered mobile phone. Please enter the OTP as requested. [Note: If you are using a 2FA Security Token, press the black button on the device for your OTP]
- Select your preferred daily ATM withdrawal limit.
- Confirm your selected daily ATM withdrawal limit.
|
| 3. |
What is the minimum
or maximum withdrawal limit that I can choose?
|
| |
You can choose to
increase your daily ATM withdrawal limit temporarily
up to a maximum of S$10,000 or reduce it to a
minimum of S$2,000. The other available limits
are S$4,000, S$6,000 and S$8,000. |
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|
| 4. |
How often can
I change my daily ATM withdrawal limit? |
| |
You may change your
daily ATM withdrawal limit up to three times a
day for each of your cards. |
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|
| 5. |
I
understand that the request to change the daily
ATM withdrawal limit via SpeedLink is only temporary.
So how long will this change in limit be valid? |
| |
Your request to
change your daily ATM withdrawal limit via SpeedLink
will be valid for three days from the day that
your selected withdrawal limit is confirmed. For
example, if you had confirmed your selection at
1 am on
1 December, the new withdrawal limit will be valid
till 11.59 pm on
3 December. |
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|
| 6. |
When
will the new daily ATM withdrawal limit be effective? |
| |
The new
daily ATM withdrawal limit is effective immediately
upon the confirmation of your selection. |
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|
| 7. |
Will
the change in daily ATM withdrawal limit apply
to all my other Cards issued by Maybank? |
| |
No. The
change applies only to the card number that you
have entered as the change in daily ATM withdrawal
limit can only be effected one card at a time. |
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|
| 8. |
If
I do not have the Security Token, how can I get
one? |
| |
To obtain a Security Token or 2FA SMS, you must apply for access to Maybank2u.com.sg (Online Banking) as the Security Token or 2FA SMS is issued only to our Online Banking customers. |
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|
| |
If you
have not applied for access to Maybank2u.com.sg,
you can do so by any of the following methods: |
| |
- Obtain your Maybank2u.com.sg Access ID and
PIN at any Maybank ATM using your Maybank
ATM Card
- Proceed to any of our 22 Branches
together with your NRIC
- Complete the application
form and mail it back to us
|
| 9. |
Is it possible for me to use the same mobile phone with the number that was registered to receive my OTP to dial into SpeedLink? |
| |
Yes, you can if your mobile phone has dual functions that allow you to remain connected while receiving your incoming SMS.
However, for convenience and to facilitate a smooth retrieval of your OTP on your mobile phone via 2FA SMS, you may wish to use a different phone to dial into SpeedLink. |
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| 10. |
Are
there any charges for this service? |
| |
No. This
value-added service is available at no charge. |