| 1. |
What
is SpeedLink - Change in Credit Card Limit? |
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It is a dial-in service whereby Credit Cardmembers can effect a permanent change in their Credit Card limit or the monthly spending limit of the Supplementary Card(s) via the Integrated Voice Response (IVR) system when they call our hotline 1800–MAYBANK (1800–629 2265) or (65) 6533 5229 (overseas). The request is secured
by using the One-Time Password (OTP) generated
by the Security Token or sent via 2FA SMS for verification purpose. |
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| 2. |
How do I change my Credit Card limit or the monthly spending limit of my Supplementary Card using this service? |
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You can request for a permanent change in your Credit Card limit or the monthly spending limit of your Supplementary Card as follows : |
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- Call 1800-MAYBANK (1800-629 2265)
or (65) 6533 5229 (Overseas)
- Press "3" for Banking Services, SpeedLink and Loan enquiries, followed by "1" for e-Services & SpeedLink.
- Next Choose "2" for SpeedLink.
- For change in Credit Card limit or the monthly spending limit of the Supplementary Card, press "2".
- Enter the last 11 digits of your Credit Card or Supplementary Card number.
- Wait for the system to prompt you to enter the 8-digit OTP indicated on your 2FA Security Token, or 2FA SMS to be received via your registered mobile phone number. [Note: If you are using a 2FA Security Token, press the black button on the device for your OTP]
- To change the card limit to :
- S$1,000 and above, press ‘1’;
- below S$1,000, press ‘2’.
- Select your preferred limit by keying in terms of hundreds or thousands, followed by the hash (#) key. For example, for S$8,000, press "8#".
- Confirm your selected limit.
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| 3. |
Is this service available to all Credit Cardmembers? |
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This service is available to all personal Credit Cardmembers who own the 2FA Security Token or who have registered their mobile phone number for the 2FA SMS service. The Security Token or 2FA SMS are issued to customers who have access to Maybank2u.com.sg (Online Banking).
However, only the Principal Cardmember can make the request. Supplementary Cardmembers will not be given access to this service. |
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| 4. |
What is the minimum or maximum amount that I can request for when I change my Credit Card limit or the monthly spending limit of my Supplementary Card(s)? |
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The minimum limit that you can request for is S$100 and the maximum limit is up to the credit limit granted.
In addition, the monthly spending limit of the Supplementary Card cannot be higher than the credit limit of the Principal Card. |
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| 5. |
After reducing my Credit Card limit, can I change the limit back to the original credit limit granted? |
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Yes, you can. If you have forgotten the credit limit that has been granted to you, please call our Customer Relationship Executives on 1800-MAYBANK (1800-629 2265) or (65) 6533 5229 (overseas) for assistance. |
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| 6. |
How often can I change my Credit Card limit or the monthly spending limit of my Supplementary Card(s)? |
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You may change your Credit Card limit or the monthly spending limit of your Supplementary Card(s) up to three times a day for each of the card(s). |
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| 7. |
Is the change in my Credit Card limit or the monthly spending limit of my Supplementary Card permanent? |
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Yes, the change in your Credit Card limit or the monthly spending limit of your Supplementary Card(s) is permanent. |
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| 8. |
When will the requested Credit Card limit or the monthly spending limit of my Supplementary Card be effective? |
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The new limit is effective immediately upon the confirmation of your selection. |
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| 9. |
Will the change in Credit Card limit apply to all my other Credit Cards issued by Maybank? |
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No. The change will only apply to the card that you have specified and the request can only be effected one card at a time. |
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| 10. |
What time is this service available? |
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The service is available daily, from 3.30 am to 12 am. |
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| 11. |
Why is the service not available round-the-clock? |
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This is so as to enable the Bank to perform system maintenance. |
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| 12. |
If I do not have the Security Token, how can I get one? |
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To obtain a Security Token or 2FA SMS, you must apply for access to Maybank2u.com.sg (Online Banking) as the Security Token or 2FA SMS is issued only to our Online Banking customers.
If you have not applied for access to Maybank2u.com.sg, you can do so by:
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- Requesting for your Maybank2u.com.sg Access ID and PIN from any Maybank ATM using your Maybank ATM Card; or
- Proceed to any one of our 22 Branches together with your NRIC; or
- Complete the application form available on www.maybank2u.com.sg and mail it back to us.
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| 13. |
Is it possible for me to use the same mobile phone with the number that was registered to receive my OTP to dial into SpeedLink? |
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Yes, you can if your mobile phone has dual functions that allow you to remain connected while receiving your incoming SMS.
However, for convenience and to facilitate a smooth retrieval of your OTP on your mobile phone via 2FA SMS, you may wish to use a different phone to dial into SpeedLink. |
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| 14. |
Are there any charges for this service? |
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No. This value-added service is available at no charge. |
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