| General
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| 1. |
What is Integrated Maybank2u.com? |
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Integrated Maybank2u.com is
a free Online Banking service offered to customers who have
access to both Maybank2u.com ( Malaysia) and Maybank2u.com.sg
(Singapore). It provides the convenience of a common
login capability, which means that customers who have successfully
registered for the service would be able to login and view
their Maybank accounts in both Malaysia and Singapore using
a single username and password. |
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| 2. |
What do I need in order
to register for Integrated Maybank2u.com? |
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You would need to have the following
ready before you begin your online registration for Integrated
Maybank2u.com: |
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| 3. |
What is Registration Code? |
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The registration code consists
of 8 alphanumeric characters (case sensitive) and is used
to authenticate the one-time registration for Integrated Maybank2u.com. (Please refer to Application Procedure below). |
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| 4. |
How can I obtain the Registration
Code? |
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When you begin to register online
for Integrated Maybank2u.com, your Registration Code will
be automatically generated on your screen after you have entered your username
for Maybank2u.com (Malaysia) 2FA-OTP (One-Time Password). You may wish to refer to the FAQ on "How do I apply for
Integrated Maybank2u.com" for more specific instructions. |
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| 5. |
Is there a time frame within
which the Registration Code must be used? |
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The registration code has to
be used within 30 minutes once it has been generated. If you
proceed to login to Maybank2u.com (Malaysia) to perform the
activation for Integrated Maybank2u.com after 30 minutes,
the registration code will no longer be valid. |
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| 6. |
What is a Transaction Authorisation
Code (TAC)? |
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TAC is a 6 digit security feature that
has been implemented to provide a second layer of protection
for online banking transactions, in addition to your Maybank2u.com
(Malaysia) login username and password. To find out more, please
click here. |
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| 7. |
How can I obtain a Transaction
Authorisation Code (TAC)? |
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You can request for a TAC through
3 channels and the code will be provided as follows: |
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- Via Maybank2u.com (Malaysia) - Your TAC will be sent
via SMS to your registered mobile phone. (Pre-registration
of your mobile number must be done at the Kawanku ATM
or through Kawanku Phone Banking)
- Via Kawanku ATM - Your TAC will be made available
immediately on screen and a printout on the ATM slip will
also be given.
- Via Kawanku Phone Banking - Your TAC will be
made available via the integrated voice response (IVR)
or fax, depending on your mode of request. (You must be
registered as a Kawanku Phone Banking user if you wish
to request for TAC by phone. To request, you can call
Maybank Group Customer Care on 1300-88 6688 if you are in
Malaysia or 603-7844 3696 if you are located outside Malaysia. You can also call 6536 0660 if you are in Singapore.)
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| 8. |
Who should I contact for any queries or complaints regarding TAC? |
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You can: |
- Call Maybank Group Customer Care on 1-300-88-6688 if you are in Malaysia or 603-7844 3696 if you are outside Malaysia. You can also call 6536 0660 if you are in Singapore.
- Email us at mgcc@maybank.com.my.
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| Application
Procedure |
| 1. |
How do I apply for Integrated
Maybank2u.com? |
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You can login to either Maybank2u.com
(Malaysia) or Maybank2u.com.sg (Singapore) to apply for Integrated
Maybank2u.com. Please refer to the following guide for the
registration of the service.
When you login to Maybank2u.com Singapore: |
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- Click on "Login to Maybank2u.com (Malaysia)"
in the left-hand tab.
- To begin the registration, click "here" for
the one-time activation.
- Key in the following then click "submit":
- Username for Maybank2u.com (Malaysia)
- 2FA - One-Time Password (OTP)
- Please take note of the Registration Code generated
for you.
- Click on "Click here to proceed to Maybank2u.com
(Malaysia) for activation".
- You will be redirected to the login page of Maybank2u.com
(Malaysia). Please key in your Username and Password to
login as requested.
- Click on "Maybank2u@SG" in the left-hand
tab to login to Maybank2u.com Singapore.
- Click on "Please click here" to activate
your Registration Code.
- Key in the following then click "submit":
- Username for Maybank2u.com.sg (Singapore)
- Registration Code
- Transaction Authorisation Code (TAC)
The service for Integrated Maybank2u.com is activated once
the above is completed.
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| 2. |
Upon registration, how do
I subsequently access Maybank2u.com (Malaysia) via Maybank2u.com.sg (Singapore)? |
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Upon registration, you will
see "Maybank2u@MY" in the left-hand tab when you
login to Maybank2u.com.sg (Singapore). Simply click on the link then
select "Proceed to Maybank2u.com (Malaysia)" as shown
on the main screen. |
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| 3. |
Upon registration, how do
I subsequently access Maybank2u.com.sg (Singapore) via Maybank2u.com (Malaysia)?
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Upon registration, you will
see "Maybank2u@SG" in the left-hand tab when
you login to Maybank2u.com (Malaysia). Simply click on the link
then select "Proceed to Maybank2u.com.sg (Singapore)" as
shown on the main screen. |
| Others
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| 1. |
Are there any charges for
using Integrated Maybank2u.com? |
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No, there is no charge for using
our Integrated Maybank2u.com service. |
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| 2. |
Can I de-register the Integrated
Maybank2u.com service in future? |
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Yes, you can de-register the
service should you decide to terminate your usage. |
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| 3. |
How do I de-register the
Integrated Maybank2u.com service? |
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Once you login to Maybank2u.com.sg
(Singapore), click on "Maybank2u@MY" in the left-hand
tab. You should see the option "De-Register Common Login
Service" on the main screen. Click on this option to
de-register. |
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| 4. |
What will happen if I close
my online account for Maybank2u.com (Malaysia) or Maybank2u.com.sg (Singapore)? |
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If you decide to close your
account for Maybank2u.com (Malaysia) or Maybank2u.com.sg (Singapore),
your Integrated Maybank2u.com service will be automatically
deactivated. |
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| 5. |
Can I apply for a Maybank
Malaysia Savings Account via Maybank2u.com.sg (Singapore)? |
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No, the service for opening
a Maybank Malaysia Savings Account via Maybank2u.com.sg (Singapore)
is currently not available. |
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| 6. |
Can I apply for a Maybank
Singapore Savings Account via Maybank2u.com Malaysia? |
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No, the service for opening
a Maybank Singapore Savings Account via Maybank2u.com (Malaysia)
is currently not available. |
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| 7. |
Will security be compromised
if I use Integrated Maybank2u.com? |
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No, security will
not be compromised. We wish to assure you that all your banking
information transmitted online is encrypted using the 128-bit
Secure Sockets Layer (SSL) protocol from Verisign Certificate
Authority to ensure data confidentiality and integrity. SSL
is a secure way of transferring information between two computers
via the Internet using encryption and strong end to end encryption
has also been adopted within the bank's computer networks
and resources. |
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| 8. |
After I login to Maybank2u.com
(Malaysia), why do I see the message "Password Locked"
when I click on "Maybank2u@SG"? |
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If this should happen, please call our Customer Relationship
Executives on 1800-MAYBANK (1800-629 2265) for further
assistance. |
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| 9. |
Why didn't I receive my TAC via SMS on my Singapore-registered mobile phone? |
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If you encounter problems with getting your TAC via SMS on your Singapore-registered mobile phone, you can call Maybank Group Customer Care of our Kuala Lumpur Head Office on Tel. 6536 0660 for assistance. This phone number is applicable only if you are in Singapore. |