Executive, Customer Care, Customer Experience Management

The Maybank Customer Experience Management department’s charter is to transform the bank’s customer experience and improve satisfaction.

There is a new opportunity for a talented and motivated individual to join the Customer Care team, which is responsible for oversight and enhancement of bank-wide issues management and service recovery efforts, including training, resolution, tracking and associated regulatory functions.

Specific responsibilities include:

  • Handling of escalated complaints and issues
  • Tracking and reporting
  • Service training to foster customer-centricity and effective customer handling
  • Assist with projects to drive service culture and mindset
  • Provide insights and actionable recommendations on gaps relating to customer experience

Requirements

  • Diploma and above
  • High EQ, service-oriented individual with good team spirit and a positive attitude
  • Excellent communication and presentation skills
  • Good administrative skills, and able to work with spreadsheets
  • Detail-oriented, and able to multi-task
  • Experience in any service industry is an advantage