Awards & Milestones

 

Awards and Certification
2017

EXSA 2017 (Excellent Service Award) – 216 winners (59 Silver, 74 Gold and 83 Star awards)

2017

Her World Nuyou Credit Card Awards 2017

  • Best Air Miles Card - Maybank Horizon Visa Signature Card
  • Best Golf Card - Maybank World MasterCard
2017

The Asset Triple A Islamic Finance Awards 2017

  • Bank of the Year, Asia-Pacific
  • Bank of the Year, Singapore
  • Best Retail Bank, Singapore
  • Best Islamic Deal, Singapore (RB Capital S$260 million Islamic financing)
2017Global Finance named us Singapore's Best Islamic Financial Institution 2017
2016

Her World Nuyou Credit Card Awards 2016

  • Best Golf Card - Maybank World Mastercard
2016EXSA 2016 (Excellent Service Award) – 124 winners (81 Silver, 8 Gold and 35 Star awards)
2016Exemplary Employer Award – Tripartite Alliance For Fair Employment Practices (TAFEP)
2016Community Chest Awards 2016
Special Events Gold Award
2016

26th Private Banker International Global Wealth Awards 2016

  • Overall Winner - Outstanding Private Bank for Growth Strategy
  • Highly Commended - Outstanding Private Bank - Southeast Asia
  • Highly Commended - Outstanding Private Bank  - Technology Initiative - Back Office
  • Outstanding Young Private Bankers (4 winners)
2016

16th CCAS International Contact Centre Awards 2016

  • Best Contact Centre Manager
  • Best Contact Centre Customer Service Professional of the Year
2015
  • Her World Nuyou Credit Card Awards 2015
  • Best Golf Card - Maybank World Mastercard
2015

J.P. Morgan Quality Recognition Award 2015

  • The 2015 Elite Quality Recognition Award for Outstanding Achievement of Best-in-Class MT202 straight-through processing rate
  • The 2015 Elite Quality Recognition Award for Outstanding Achievement of Best-in-Class MT103  straight-through processing rate
2015

Private Banker International Wealth Awards 2015

  • Highly Commended: Outstanding Private Bank – Asia Pacific Regional Player
  • Highly Commended: Most Effective Investment Offering
  • Highly Commended: Most Innovative Business Model
  • Highly Commended: Outstanding Wealth Manager – Customer Relationship and Engagement
20156th Retail Banker International Asia Trailblazer Awards  
Excellence in Mobile Banking – Overall
Highly Commended – Maybank Mobile Banking
2015Singapore Creative CSR Awards 2015
Community Building Category
2014People's Association Community Spirits Awards 2014
Partners of the CDC - Excellence
Maybank Singapore received this award for the fourth year running
2014Data Centre Special Assignment Team of the Year
DatacenterDynamics APAC Awards 2014
2014Highly commended - Most Innovative Business Model 2014
Highly commended - Outstanding Private Bank
                                       South East Asia 2014
Private Banker International Wealth Awards 2014
2014Best Single Country Mobile Banking Project
8th Asian Banker Technology Implementation Awards Program
2014Exemplary Employer Award - Tripartite Alliance For Fair Employment Practices (TAFEP)
20145th Retail Banker International Asia Trailblazer Awards
Product Excellence in P2P Payments
Highly Commended – Maybank Mobile Money
2014Mob-Ex Awards 2014
Best mCommerce Solution (Gold)
Awarded for Maybank Mobile Money marketing campaign
2013Certification for Singapore Quality Class Star (SQC Star)
2013Excellence Award for the People's Association Community Spirits Awards 2013 – Partners of the CDC. Maybank Singapore received this award for the third year running
2013Maybank Singapore Islamic Banking named by Global Finance as World’s Best Islamic Financial Institutions 2013 - Country Winner for Singapore
2012Work-Life Excellence Award 2012
2012Excellence Award for the Central Singapore Corporate Appreciation Award 2012
2012Asian Banking & Finance Retail Banking Awards 2012: Website of the Year - Singapore & Employer Award of the Year - Gold Award
2012Arts Supporter Award
2012Banking & Payments Asia Trailblazer Awards 2012 - Special Commendation for Service Excellence in Customer Experience.
2012Excellence Award (Corporate Partner) in the People's Association Community Awards 2012 – Maybank Singapore received this award second year running.
2011EXSA 2011 (Excellent Service Award) – 1 in 4 staff garnered the Excellent Service Award (EXSA) 2011, the highest within the banking and finance sector in Singapore.
2011Singapore Contact Centre Awards 2011 -
1 Maybanker awarded Bronze Award in the Best Customer Service Professional of the Year (between 20 and 100 seats) category
2011People Excellence Award 2011
2011Excellence Award for the Central Singapore Corporate Appreciation Award 2011
2011Best Workplace Award at the Singapore Compact CSR Awards 2011
2011Best Corporate Social Responsibility Program (Silver) at the Asian Banking & Finance Awards 2011
2011Recognition as Model Company on Re-employment Efforts and Practices (NTUC)
2011Excellence Award (Corporate Partner) in the People's Association Community Awards 2011
2010Friend of Heritage Award 2010 - Maybank was recognised for its support and generosity towards heritage causes, partnering with the National Museum of Singapore to open the Singapore 1960 exhibition.
2010EXSA 2010 (Excellent Service Award) – Maybank won a total of 334 awards, a 40% increase from the previous year.
2010Work-Life Excellence Award 2010
2010Certification for Singapore Innovation Class (I-Class)
2010Distinguished Defence Partner Award (DDPA) 2010 - Total Defence Awards, Ministry of Defence, Singapore
2010Plaque of Commendation - May Day Awards 2010, National Trades Union Congress (NTUC)
2010Exemplary Employer Award - Tripartite Alliance For Fair Employment Practices (TAFEP)
2010Excellence in Employee Engagement Award - The Asian Banker Excellence in Retail Financial Service Awards 2010.
2009Distinguished Defence Partner Award (DDPA) 2009 – Total Defence Awards, Ministry of Defence, Singapore
2009Certification for water efficiency by PUB, Singapore’s national water agency, for efforts in reducing water consumption.
2009EXSA 2009 (Excellent Service Award) - Maybank won a total of 240 awards (80 silver, 117 gold and 43 star awards). One Maybanker was also nominated as a finalist for the Superstar award.
2009Certification for Singapore Quality Class (SQC)
2009Certification for Singapore Service Class (S-Class)
2009Certification for People Developer (PD)
2008Work-Life Excellence Award 2008
2008Asia Pacific Customer Relationship Excellence Awards (CRE Awards) – 1 Maybanker awarded the CRE Awards Winner (Banking Service) - Customer Service Professional of the Year (Service Center)
2007EXSA 2007 (Excellent Service Award) - Maybank clinched the Superstar Award in the Banking and Financial Services category. Maybank has the highest number of award winners in the category with 111 Silver, 57 Gold and 47 Star Awards.
2006Work-Life Excellence Award 2006
2006EXSA 2006 (Excellent Service Award) - 109 Maybankers received Silver Awards and 2 Maybankers won Gold Awards
2005EXSA 2005 (Excellent Service Award) - 2 Maybankers received Silver Awards
2003Singapore H.E.A.L.T.H Awards 2003 - Silver Award
2002Singapore H.E.A.L.T.H Awards 2002 - Silver Award
2001Singapore H.E.A.L.T.H Awards 2001 - Silver Award
2000Singapore H.E.A.L.T.H Award 2000 - Bronze Award, for efforts to promote workplace health

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Milestones

Since December 1960, when Maybank started operating in Singapore as a fully-licensed commercial bank, we have worked hard to earn the trust and confidence of our stakeholders.

These milestones, awards and accolades are testimony to our efforts, and we would like to share them with you.

June 2017 Maybank reached RM100billion market capitalisation, making it the first public listed company in Malaysia to hit this milestone.
March 2017Maybank Singapore recognised as top scoring foreign bank in latest Customer Satisfaction Index of Singapore (CSISG).
March 2016Maybank Singapore achieved its highest ever score of 71.9 on the Customer Satisfaction Index of Singapore (CSISG) which also saw it emerge tops in the banking industry.
March 2014Maybank Singapore is one of the participating banks in Singapore to offer FAST (Fast And Secure Transfers).
November 2013 Maybank Singapore launched Maybank Mobile Money. This first-of-its-kind service allows individuals to send or collect money from anyone, anywhere, almost instantly with just their mobile number and mobile device.

Maybank launched Maybank Private Wealth to provide more specialised products and services for high net worth individuals through dedicated and personalised service.
October 2013Maybank Singapore Islamic Banking launched a new Shariah-compliant banking product for the financing of auto vehicles, marking another industry first as it continues to develop the retail Islamic banking sector in Singapore.
September 2013 Maybank Singapore made a SGD$55 million investment into its IT infrastructure to improve service reliability and customer user experience.
October 2012Maybank Singapore received the Work-Life Excellence Award given out by the Tripartite Committee on Work-Life Strategy, becoming the only Bank to receive this award four times in a row in 2006, 2008, 2010 and 2012.
October 2011Maybank Singapore is the first and only Bank to receive the People Excellence Award 2011, at enterprise level from the Singapore Quality Award Governing Council. The People Excellence Award is the highest national accolade given to organisations in recognition of their pursuit in people excellence. This award is a strong testament to the Bank’s people-first culture.
July 2011Maybank Singapore was the only Bank among 23 companies accorded recognition by NTUC as a Model Company on Re-employment Efforts and Practices. This recognition is for the Bank’s commitment and efforts towards supporting the re-employment of older workers.
August 2010Maybank Singapore received the Work-Life Excellence Award given out by the Tripartite Committee on Work-Life Strategy, becoming the only Bank to receive this award three times in a row in 2006, 2008 and 2010.
July 2010Maybank has been conferred the I-Class status by Spring Singapore. Maybank is the first Bank in Singapore to achieve all four certifications in Business Excellence - Singapore Quality Class, Singapore Service Class, People Developer and Singapore Innovation Class at enterprise level from SPRING Singapore. These certifications have affirmed a strong culture of business excellence at Maybank and deepen its commitment to deliver increasing value to customers and stakeholders.
June 2010Maybank is the first bank in Singapore to offer Islamic Term Financing for SMEs. With fixed rates for up to 10 years, Maybank Singapore is the only Bank here that offers fixed rates beyond the conventional three years.

Maybank launches "Pocket Me GIRO", an industry first, which rounds up a customer’s payment to the nearest SGD5, and gives the customer the difference between the rounded up amount and the billed amount.
March 2009Maybank is the first Bank in Singapore to achieve a triple certification in Business Excellence from SPRING Singapore. As a certified Singapore Quality Class, Service Class and People Developer Organisation, Maybank has demonstrated its organizational capabilities and ongoing commitment to being a customer-centric and people-centric organization.
June 2007Maybank launches Savings Account-i, the first Syari'ah-compliant passbook savings account in Singapore.

Maybank is the first bank in Singapore to launch an Income Tax GIRO Scheme which gives customers up to 5% rebate on their personal income tax paid via monthly GIRO through a Maybank SaveUp Account.
May 2007Maybank launches the Regal Structured Deposit, the first structured deposit to be linked directly to palm oil prices traded on Bursa Malaysia.
April 2007Maybank is the first to tie up with Visa International in Singapore to offer Visa Money Transfer, a card-to-card payment service which allows Maybank customers to send funds from their Visa cards to other Visa cardholders around the world.
February 2007Maybank launches the Premier Structured Deposit in Singapore, the first Syariah-compliant structured deposit in the region.
November 2005Maybank is the first bank in Singapore to reward customers with loyalty interest on savings deposits with its iSAVvy Savings Account.

Maybank is the first bank in Singapore to extend home loan tenures up to 40 years or age of 82, whichever is earlier, for freehold and 999-year leasehold properties.

Maybank launches Islamic Banking in Singapore with 2 firsts -- first Syari'ah compliant online savings account, iSAVvy Savings account-i and first Syari'ah compliant savings cum checking account, PremierOne Account-i.
July 2005Maybank Singapore's Xbox live Prepaid card (Xbox® Live Modus MasterCard) Maybank - Singapore's first prepaid card solution for Xbox Live - has been awarded the Silver Award for the MasterCard Asia Pacific Marketing Leadership 2005 ('Best Youth' Initiative).
January 2005Maybank is the first bank in Singapore to launch an instant funds transfer service to Malaysia, termed as INTERCOUNTRY LINK.
May 2004Maybank Singapore received two awards in MasterCard's Asia Pacific Market Leadership Awards: GOLD - Best MasterCard Electronic Card for Maybank Money Gift Card; and PLATINUM - Best Commercial Card for Maybank Business Card.
January 2004Maybank was the first bank in Singapore to issue multi-purpose prepaid cards on the MasterCard Electronic platform.
September 2003First business debit card in Singapore introduced by Maybank provides start-ups and SMEs easier working capital and cash flow access.
December 2002Maybank became the first bank in Singapore to allow customers to make payments to payee organisations in Malaysia, as well as transfer funds to any accounts with Maybank in Malaysia, within the same business day.
August 2002Maybank launched the world's first luminous glow-in-the-dark card. The first Maybank credit card bearing the MasterCard brand in Singapore was also launched.
March 2002Singapore's first QFB shared ATM network, provided by Maybank, HSBC and Standard Chartered, goes live.
February 2002Maybank introduces DeferPlus Home Loan - Singapore's first deferred payment scheme for housing loans.
December 2001Maybank is awarded Qualifying Full Bank (QFB) privileges, effective 1 January 2002, by the Monetary Authority of Singapore.
July 2001Maybank Tower, the new 32-storey Singapore headquarters, is officially launched by our Guest of Honour, Deputy Prime Minister Brigadier General Lee Hsien Loong.
February 2001Maybank is the first bank in Singapore to tie-up with Fraser Securities to offer online, real-time share margin financing.
April 2000Maybank is the first bank in Singapore to tie-up with a broking house to offer share margin financing online. This strategic alliance is made with Fraser Securities, the oldest local broking firm.

Maybank launches the first innovative email credit card with the lowest interest rate in Singapore, which allows customers to apply for a credit card and receive their statements online.
March 2000Maybank is the first bank in Asia to use high bandwidth Internet technology for its Branch network to improve its banking operations for enhanced customer service in Singapore.
December 1998 Maybank launches the first ever Time Deposit in Singapore that allows customers the flexibility of choosing the maturity date of their deposit.
November 1998The groundbreaking ceremony for the development of the new Maybank's headquarters in Singapore at 2 Battery Road.
October 1995Maybank in Singapore marked its entrance into the unit trust market with the launch of Nikko Oriental Growth Fund with Nikko Capital Management (S) Ltd, the first unit trust managed by a Japanese asset management company in Singapore.

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